Title Page
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Job Site / Reference
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Conducted on
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Prepared by
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Location
Callout
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Describe the fault (or faults) on site
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Is the issue (or issues) resolved?
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Please describe steps taken so far
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Please describe the proposed next steps
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Please describe steps taken to resolve
Site Checklist
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While on site, please carry out a full system inspection
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Have you tested the system for any faults
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Have you carried out a visual inspection of the whole system?
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For Solis Systems
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Check meter (acrel/eastron) position is near main incoming and it is in containment and ct is not extended
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Time and date correct
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Check battery settings (set to pylon /puredrive) soc levels as per manufacturer instructions
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Check fuses have been installed correctly
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For Pylontech Systems
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Voltage check (if below 48v charge till it hits 50v)
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Check Correct can cable
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If in cold environment advise/set battery to charge over night
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Update to newest firmware ware (If laptop is available)
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If no laptop check that the battery’s are installed with biggest battery or newest battery as (dates can be found on the side of battery)
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Check interlink cables
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For Puredrive Systems
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Check magnet is installed on battery cables /cam cable
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Check all cabling including Can Comm cable
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For Enphase Systems
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Log into app, confirm all inverters are showing and check for error messages
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Visually check install make sure no joint boxes are loose on roof where possible
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Enovy checks - correctly installed near main incoming (for iq8 with cts) and either fussed down via fuse spur or a 6A mcb
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Enovy checks - CT checks - make sure the consumption CT is not extended as per manufacturer instructions (PV CT can be extended up to 75m with cat5e)
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For MyEnergi Systems
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Check CT are installed in the right direction and set correctly based on the install rg with harvi or without
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Check that the devices are showing on all equipment eg eddi zappi harvi are showing as paired on each device on the install
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Check eddies antenna are installed correctly
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Check WiFi signal strength near devices
