Information
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Document No.
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Campus Services Portering/Clean&Green
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Conducted on
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Audited by Ola Stannard
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Personnel
Awareness and familiarity
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Who within your section has access to the IMS?
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Is each person familiar with the system and competent to use it?
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Has awareness training been provided and if so is there a training record?
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Comments
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Corrective action required?
Action
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Who is responsible for this?
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When should this be completed by?
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Has this action been completed and is it effective?
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What corrective action is required?
Training
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Do you have a training and development plan/schedule?
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What induction training has taken place over the past 12 months?<br>Are records on the IMS?<br>Are records up to date?
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What statutory training has taken place over the past 12 months (including refresher training)?<br>Are records on the IMS?<br>Are records up to date?
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What operational/skills training has taken place over the past 12 months?<br>Are staff BICSc trained?<br>Are records on the IMS?<br>Are records up to date?
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Corrective action required?
Action
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Who is responsible for this?
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When should this be completed by?
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Has this action been completed and is it effective?
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What corrective action is required?
Procedures
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What is the procedure for updating documentation?
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Comments
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Add media
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Corrective action required?
Action
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What corrective action is required?
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Who is responsible for this?
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When should this be completed by?
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Has this action been completed and is it effective?
Performance
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How are standards checked?<br>
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How is performance recorded?
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What is the procedure for correcting poor performance?
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How is non conformance and corrective action recorded?
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What staff meetings take place and for what purpose? (Team meetings, job chats etc)
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Comments
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Corrective action required?
Action
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What corrective action is required?
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Who is responsible for this?
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When should this be completed by?
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Has this action been completed and is it effective?
Customer feedback
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How is customer feedback gathered?
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How is customer feedback analysed?
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How are actions as a result of customer feedback managed?
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Comments
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Corrective action required?
Action
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What corrective action is required?
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Who is responsible for this?
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When should this be completed by?
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Has this action been completed and is it effective?
