CARE

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First impressions

• All external brand signage (including car park) is current to new style evolution format, clean and illuminated. (1)

  Yes

  No

  N/A

• Service and register counters clean and clear including no unauthorized or handwritten signage attached to windows, doors or cash and wrap. (1)

  Yes

  No

  N/A

• Entry displays, bulk bins and front MIP ends all well merchandised, ticketed and full. (1)

  Yes

  No

  N/A

• Correct bag check and refund signs in place. (1)

  Yes

  No

  N/A

• Total score:

Pride in our people.

• All team members compliant with all personal presentation and uniform standards as specified. (1)

  Yes

  No

  N/A

• All team members registered on the online training academy and all team members have a training plan in place that is held in store in their individual file. (1)

  Yes

  No

  N/A

• All team members have completed the employee induction program, new team member policies and procedures, and workplace health and safety policies and procedures on the online training academy.(1)

  Yes

  No

  N/A

• All team members have been issued with, signed and returned their current contract now held in store in their individual file. All team members have been issued with their current position description, fair work information statement and are also kept on file. (1)

  Yes

  No

  N/A

• All workplace health and safety incident and injury reporting procedures are implemented and adhered to. (1)

  Yes

  No

  N/A

• Total score

Merchandise POG implementation

• Planogram one implemented (1)

  Yes

  No

  N/A

• Planogram one submitted (1)

  Yes

  No

  N/A

• Planogram one fully ticketed (1)

  Yes

  No

  N/A

• Planogram two implemented (1)

  Yes

  No

  N/A

• Planogram two submitted (1)

  Yes

  No

  N/A

• Planogram two fully ticketed (1)

  Yes

  No

  N/A

• Planogram three implemented (1)

  Yes

  No

  N/A

• Planogram three submitted (1)

  Yes

  No

  N/A

• Planogram here fully ticketed (1)

  Yes

  No

  N/A

• Planogram four implemented (1)

  Yes

  No

  N/A

• Planogram four submitted (1)

  Yes

  No

  N/A

• Planogram four fully ticketed (1)

  Yes

  No

  N/A

• Planogram five implemented (1)

  Yes

  No

  N/A

• Planogram five submitted (1)

  Yes

  No

  N/A

• Planogram five fully ticketed (1)

  Yes

  No

  N/A

• Planogram six implemented (1)

  Yes

  No

  N/A

• Planogram six submitted (1)

  Yes

  No

  N/A

• Planogram six fully ticketed (1)

  Yes

  No

  N/A

• Planogram seven implemented (1)

  Yes

  No

  N/A

• Planogram seven submitted (1)

  Yes

  No

  N/A

• Planogram seven fully ticketed (1)

  Yes

  No

  N/A

• Planogram eight implemented (1)

  Yes

  No

  N/A

• Planogram eight submitted (1)

  Yes

  No

  N/A

• Planogram eight fully ticketed (1)

  Yes

  No

  N/A

• Planogram nine implemented (1)

  Yes

  No

  N/A

• Planogram nine submitted (1)

  Yes

  No

  N/A

• Planogram nine fully ticketed (1)

  Yes

  No

  N/A

• Planogram ten implemented (1)

  Yes

  No

  N/A

• Planogram ten submitted (1)

  Yes

  No

  N/A

• Planogram ten fully ticketed (1)

  Yes

  No

  N/A

• Total score

Merchandise key strategy implementation

• TWC action alerts printed and actioned (1)

  Yes

  No

  N/A

• TWC weekly action bulletins printed, all points completed and filed for management review. (1)

  Yes

  No

  N/A

• The white paper printed and distributed for all staff to read. (1)

  Yes

  No

  N/A

• Current catalogue set up, ticketed and 100% in stock, with accepted supplier apologies in place. (3)

  Yes

  No

  N/A

• Current KVI pricing ticketed as per strategy (1)

  Yes

  No

  N/A

• Private label ready reckoner actioned, all lines in stock, blue dots and shelf talkers. (3)

  Yes

  No

  N/A

• Only TWC approved supplier stands and collateral used in store (1)

  Yes

  No

  N/A

• All new generic medicines have internally published substitution targets of 50% or more. Updated and monitored daily. (3)

  Yes

  No

  N/A

• Total generic substitution rate targets are internally published and monitored daily. (3)

  Yes

  No

  N/A

• Active ingredient policy visible in store and actively supported. (1)

  Yes

  No

  N/A

• 50% day one policy visible in store and associated collateral in use. (1)

  Yes

  No

  N/A

• Scripts ready program and collateral in use and targets set for customers on file. (1)

  Yes

  No

  N/A

• TWC own brand (apotex) ethical 100% ranged. (2)

  Yes

  No

  N/A

• Pharmacist advice companion scripts program in use (1)

  Yes

  No

  N/A

• Living healthy and TWC meal replacements 100% ranged and highlighted with a maximum of one shelf talker for every two facings. (1)

  Yes

  No

  N/A

• Baby weight station set up and strategy document actioned. (1)

  Yes

  No

  N/A

• Natural health dump bins fully stocked and ticketed. (1)

  Yes

  No

  N/A

• Colgate EDLP strategy in place including off location dump bin and ticketed at $1.99 (1)

  Yes

  No

  N/A

• Heart health equipment is set up correctly in the booth, point of sale is displayed and folders are available, with a trained staff. (1)

  Yes

  No

  N/A

• Store is using go bookings for all applicable programs including heart health. (1)

  Yes

  No

  N/A

• Diabetes- stores have software for downloading results of key manufacturers. (1)

  Yes

  No

  N/A

• Pharmacy practice incentive claims are submitted quarterly. Community dose and clinical interventions have targets and are recorded (1)

  Yes

  No

  N/A

• Tony ferguson program implemented and presented to agreed strategy (1)

  Yes

  No

  N/A

• Have a full time Tony Ferguson consultant available for all trading hours. (1)

  Yes

  No

  N/A

• Stock intensity on fragrance waterfalls and ticketed as per guidelines (1)

  Yes

  No

  N/A

• Perfume place fragrance number 1-10 cards, his and hers cards and our most popular fragrance cards available. (1)

  Yes

  No

  N/A

• Latest release cards available. (1)

  Yes

  No

  N/A

• Michael Edwards Fragrance of the World manual available to assist in selling fragrances. (1)

  Yes

  No

  N/A

• Testers available for customers. (1)

  Yes

  No

  N/A

• Beauty zone core and optional brands ranged as per strategy document. (1)

  Yes

  No

  N/A

• Total score

Marketing standard

• Terry white tv on on and sound is audible. (1)

  Yes

  No

  N/A

• Layouts for " our pick of the week as advertised on terry white tv " are implemented as per relevant promotional period. (1)

  Yes

  No

  N/A

• Current catalogue displayed in stands and on counters. (1)

  Yes

  No

  N/A

• Current brand approved pos is displayed including security gates when supplied. (1)

  Yes

  No

  N/A

• All staff are aware of price match guarantee terms and conditions. (1)

  Yes

  No

  N/A

• Gift card program is activated and staff are trained. (1)

  Yes

  No

  N/A

• Any LAM is approved to brand standards by marketing department/regional manager. (1)

  Yes

  No

  N/A

• Price cuts are here to stay set up guide implemented. (1)

  Yes

  No

  N/A

• New sign iq ticketing used in line with set up guide. Replace any old ticketing. (4)

  Yes

  No

  N/A

• Total score

Business operations standards

• Rolling stocktakes completed for entire store every three months. (1)

  Yes

  No

  N/A

• Negative stocks are less than ten lines and checked daily (1)

  Yes

  No

  N/A

• Invoices are entered daily with no outstanding invoices. (1)

  Yes

  No

  N/A

• Supplier credits/claims are up to date. (1)

  Yes

  No

  N/A

• Register shortages and no sales are checked for authenticity (1)

  Yes

  No

  N/A

• Team rosters reviewed against customer traffic reports and wage/sales % budget and adjusted accordingly. (1)

  Yes

  No

  N/A

• Customer feedback complaints kept on file in store and reviewed by owners/managers weekly. (1)

  Yes

  No

  N/A

• Tr affix lit report from regional manager is reviewed and store is classified as green or amber for all items (1)

  Yes

  No

  N/A

• Total score

Total summary score

• First impressions score

• Pride in our people score

• Merchandise POG implementation score

• Merchandise key strategy implementation score

• Marketing standards score

• Business operations standards score

• Total care factor score

• Actions to be completed before next review

• Managers signature

  Sign

• Regional managers signature

  Sign