Carpetright PLC

• Client / Site

• Conducted on

  Date

• Prepared by

• Type of visit

  Select Full (all areas) Standards only Performance only

  • Full (all areas)
  • Standards only
  • Performance only

• External photo of store

  Media

• External observations

Premier Area

• Photo(s) of first Impressions, premier area

  Media

• Is current promotion correct?

  YES

  NO

• Actions for Premier Area

Rollstock

• Photo(s) of Rollstock area

  Media

• Is layout as per range plan?

  YES

  NO

  N/A

• Are there any empty bars?

  NO

  YES

  N/A

• Actions for Rollstock Area

Rem's

• Photo(s) of Rem area

  Media

• Are the Rem's colour banked

  YES

  NO

  N/A

• Are all Rem's priced correctly?

  YES

  NO

  N/A

• Actions for Rem area

Laminate area

• Photo(s) of laminate area

  Media

• Actions for laminate area

Rug area

• Photo(s) of Rug area

  Media

• Actions for Rug area

Bed area

• Photo(s) of bed area

  Media

• Is the dept as per range plan?

  YES

  NO

  N/A

• Actions for bed dept

Warehouse

• Photo(s) of Warehouse area

  Media

• Are all Carpets labelled and identifiable?

  YES

  NO

  N/A

• Is the yellow walkway clear?

  YES

  NO

  N/A

• Actions for Warehouse area

Service yard

• photo(s) of service yard

  Media

• Actions for service yard

Staff areas

• Photo(s) of Staff areas

  Media

• Are ALL toilets clean and fit for use?

  YES

  NO

• Are hand wash facilities available?

  YES

  NO

• Fridge/Microwave fit for purpose?

  YES

  NO

• Actions for Staff areas

Sales to Budget

• Budget previous period

  over 100%

  90 - 100%

  below 90%

• Budget previous QTR

  over 100%

  90 - 100%

  below 90%

• Budget YTD

  over 100%

  90 - 100%

  below 90%

• Comments of budget performance.....

LFL Sales

• LFL previous period

  over 100%

  90 - 100%

  below 90%

• LFL previous QTR

  over 100%

  90 - 100%

  below 90%

• LFL YTD

  over 100%

  90 - 100%

  below 90%

• Comments on LFL Performance

Discount

• Discount previous period

  Under 2%

  Over 2%

• Discount Previous QTR

  Under 2%

  Over 2%

• Discount YTD

  Under 2%

  Over 2%

IFC

• IFC previous period

  over 20%

  Under 20%

• Comments on IFC

Underlay

• Underlay Penetration Previous Period

  Over 60%

  55%-60%

  below 55%

• Underlay Penetration Previous QTR

  Over 60%

  55%-60%

  below 55%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• Comments on Underlay

Delivery

• Delivery Penetration previous period

  over 96%

  92% - 96%

  below 92%

• Delivery Penetration previous QTR

  over 96%

  92% - 96%

  below 92%

• Delivery Penetration YTD

  over 96%

  92% - 96%

  below 92%

• Comments on delivery

Assistant Manager

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Sales

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Sales

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Sales

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Sales

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Warehouse

• Name:

• Sales to target YTD

  Over 100%

  Under 100%

• Underlay Penetration YTD

  Over 60%

  55%-60%

  below 55%

• IFC Penetration

  over 20%

  Under 20%

• Comments

Service

• SMG Overall Satisfaction previous period

  Over 75%

  70-74%

  below 70%

• SMG Overall Satisfaction YTD

  Over 75%

  70-74%

  below 70%

• SMG Responses last period

  Over 20

  10-19

  Below 10

• Average SMG responses per period YTD

  Over 20

  10-19

  Below 10

• Recent Feedback examples

• Comments on SMG service

• Are 121's in place and evident

  YES

  NO

• Are store Rota's in place and up to date

  YES

  NO

• Is the Managers Daily Planner/Floorwalk in use?

  YES

  NO

• Is the 6 monthly RM check in date?

  YES

  NO

• Are weekly health and safety checks being completed?

  YES

  NO

• Is the staff notice board up to date?

  YES

  NO

• Comments on compliance

• Any outstanding achievements in store since last visit?

• Any RM support required in chasing SSO (Prem's, facilities, Service desk etc)

• Anything you wish to discuss?

• Store Manager

  Sign

• Regional Manager

  Sign