Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Audit - H&S - Security
Audit
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Has all the issues raised at last audit been actioned?
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Has all issues raised at Audit regarding H&S been actioned?
End of Period Reporting
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Is the store forwarding end of period reporting as requsted?
H&S
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Has the check list been forwarded to SSO?
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Has the RM check been carried out in the past six months?
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Has all issues raised from the RM check resolved?
Security
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Is the till key held by management?
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Is the warehouse cage locked?
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Is the safe locked?
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Are the fitters supervised, when in warehouse?
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Is the office door locked?
Data Protection
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Is the store complying with Data Protection Laws?
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Is the data protection drawer secure?
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Does the store have and use a cross cut shredder?
Monetary
Outstanding Balances
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Paperwork for credit balance write off's must also be retained in the audit file.
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Are the balances checked weekly by store management?
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DOM's should not be used for the purpose of loan samples, all should be in excess of £50
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Deposits over 28 days should be converted to collected orders using DOM Clearance, should the customer return then a CSI can be raised to cancel the line, enabling a refund or payment transfer
Insurance Web Finance Orders
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Prior to running this report it is necessary to run: close open confirmed orders in periodical activities.
The report should be checked for accuracy, delivering off orders as necessary. Note the company does not receive funds until the orders are closed -
Action required
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When was the Value Match Report last checked by management?
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Value match on a CSI must only be used when replacing an existing carpet/item with one of the same size and the discounts have changed. Under no circumstances must it be used to disguise sales/store/estimator errors. When an error is made the order must not be value matched when a CSI is raised, the outstanding balance should remain on the order to be written off. Authorisation must be obtained from the RM for the CSI and the subsequent monetary write off.
Value match is to be used when we are paying a fitter to replace the carpet, changing the Navision fitting to Invoice fitting.
Refunds
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Is the store following company guidelines regarding refunds?
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Has there been any refunds issued to incorrect cards?
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Refunds over £50 require RM authorisation prior to refunding.
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Is there customer signatures on refund paperwork?
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Does the store have a refund file?
Payment Transfers
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Does the store understand the process?
Stock Control
Blocked Location
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Blocked location should only be used on a temporary basis for items under claim or investigation.
Free Location
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Physical stock should be checked against the system each period.
Breaking down the free stock into locations and product groups makes it easier to check -
Are the rolls back marked?
Remnants
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Management to ensure remnants are correct to current marketing bulletins
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When was the last remnant check carried out?
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Are remnants priced to sell?
Purchase Order Report
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Has this report been actioned this period?
Stock Sold Not Delivered?
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Has the Stock Sold not Delivered been actioned this period?
Stack Check
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Has a Stack Check been completed this period?
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Has all issues been resolved?
Auto Adjustment
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Has this report been checked in this period?
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Does the store understand auto adjustments.
Replenishment
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Are the replenishment levels correct in the store ?
Stock Return Order List
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Is the store actioning items in this location?
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This list should be checked regularly and returns processed where appropriate.
GRE Errors
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Is all of the GRE paperwork in the audit file?
Goods Returned
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Is all of the returns paperwork in the audit file?
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Is the paperwork filed numerically?
End of Day Procedures
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Is the store following the correct procedures regarding cash handling?
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Late bankings require RM authorisation this is then declared on the Thread.
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Is the store showing true till discrepancies?
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Are all of the end of day procedures being followed?
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The Under and Over Report should be checked each period and any discrepancies declared should be investigated.
Till Check
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Are cash handling procedures being followed correctly?
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Overnight, monies must not be left in the cash drawer.
The float should be under £50
Petty Cash - Expenses
Petty Cash
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Is the store following company guidelines regarding petty cash?
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Has the store a petty cash folder?
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All petty cash to have a valid receipt, with RM authorisation for any overspend.
Expenses
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Is the store following guidelines regarding expenses?
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Are the claims signed by the manager?
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Are the claim forms in a file?
Transfers
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Does the store have a transfer diary?
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Do not transfers goods until they have physically left the store.
All transfers to be written in a transfer diary and a signature obtained from the person collecting.
System
System Tidy Up - Open Orders
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Is the store closing unconfirmed orders?
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Is the store aware how to close orders?
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From periodic activities run Close Open Confirmed Orders?
Loan Samples
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Is the store using the loan sample option when customers are borrowing samplees
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Is the store clearing down loan samples?
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From periodic activities run Close Loan Samples.
CSI Listing
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Is the store completing CSI's correctly?
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Is the store closing down CSI's once processed?
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Is the store seeking RM authorisation if necessary to action a CSI.
System Issues
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Does the store have any system issues?
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Is all of the sound equipment operating correctly?
Offline Set Up
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Is the store aware of the correct processes when the system fails?
Changed Salesperson
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This report should be checked periodically to ensure all changes to commission are correct.
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Has this report been checked during this period?
Fitters
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Are fitters monthly meetings being held?
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Does any of the stores fitters have assessment debt?
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Are all bonds up to date?
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Are all the fitters inductions in the H&S file?
Summary
Summary
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Store Manager
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RA Signature
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Select date
