Information
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Compliance Manager Audit
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Conducted on
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Prepared by
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Venue Manager Name
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Venue Area Manager Name
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Staff present on day of Audit
Audit Checklist
Legal/Notices
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Was the venues BACTA certificate on display and correct date displayed?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Was a No Smoking sign clearly displayed at the entrance, in a window or door?
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Recommendation/Action
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Please select action date or deadline date.
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Please state the name of who's responsibility it is.
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Was a No Alcohol sign clearly displayed on the door of the entrance? (AGC only)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Was the correct Under 18 sign displayed on the entrance door or window?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Was the correct Think 25 signage on display in the venue?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Were Gamcare and Citizen Card leaflets available? (Including Toilets)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Was the premises licence correct and on display? Name, Operator, HQ?
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Was the premises licence AGC or Bingo?
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Has the Venue a copy of the latest liability insurance certificate on public display,
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are machine ratios correct and consistent with displayed certificate?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are the Complaints & Disputes leaflets available? (stored in office or Compliance folder)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
Team Presentation
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Were all staff wearing a name badge?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Were all staff wearing the current Think 25 badges?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Were all staff wearing the correct company uniform?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are all staff carrying mobile panic alarms [MPAs] on the venue floor?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are all staff carrying a Staff Guard Fob where issued on the venue floor? (If broken report to Emma Burrows)
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Recommendation/Action
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Please state the name of who's responsibility it is
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Please select action date or deadline date
High Street Bingo
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Was bingo material displayed in the shop window?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Were the correct rules/charges to play notices on display?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Where appropriate was Bingo Express clearly announced via the venues microphone?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Was the wipe clean Bingo Display Board in use? (Bingo License - Rainbow Bingo Sales)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Is Paper Bingo being played as advertised in the venue?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are all shutter boards clean and in working order and numbers visible?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
Control & Compliance
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Do all machines have correct signage displayed on them? B3, Cat C or D, Machine % , Over 18 sign and Gamcare Information.
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Is the CCTV on, working and + / - 5 mins of GMT? (Report to Emma Burrows - MK if an issue)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Has the Venue tested working Mobile Panic Alarms each month and completed details on MPA form?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select Action Date or Deadline Date
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Do the staff know where the Accident Book and First Aid Box are?
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Recommendation/Action
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Please select action date or deadline date.
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Are the contents of the First Aid Kit : In Date and Fully Stocked
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Do the members of staff know where the Compliance & Social Responsibility folder is?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are the contents of the folder complete and up to date?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Has the Venue completed the Attempts by Children and Young Persons to Enter LOG A
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many Attempts by Children and Young Persons been logged in the last 6 months?
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Has the Venue completed Customer Interaction? LOG B
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many Customer Interactions have been logged in the last 6 months?
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Is there a log in the compliance folder for Customer Complaints and Disputes? LOG C
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many Customer Complaints and Disputes been logged in the last 6 months?
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Has the Venue completed Customer Incidents Requiring Police Assistance? LOG D
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many incidents have been logged in the last 6 months?
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How many incidents have been logged in the last 6 months which required Police Assistance?
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Has the Venue completed the Self Exclusion? LOG E [Old style paper Self Exclusion ]
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Are self exclusion forms up to date on the self exclusion log? (up to 5th April 2016)
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many Self Exclusions have been recorded on the SmartExclusion tablet by venue and total.
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Is the SmartExclusion tablet in the yellow box and charged with the latest software version.
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Has the Venue completed Incidences Relating to Aggressive Customers and Alcohol? LOG F
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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How many incidents have been logged in the last 6 months Relating to Aggressive Customers and Alcohol?
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Were the police called to resolve Aggressive Customers and Alcohol?
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How many times have the police been called?
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Has the venue completed the training log for Staff Training? LOG G
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Total number of employees at the venue?
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Have all current employees completed Upskill Compliance training and do the dates correspond with Log G training summary.
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Have any current employees Upskill Compliance training expired?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
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Has the venue completed any Money Laundering Incident Reports?
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How many Money Laundering Incident Reports have been completed in the venue? [If Applicable]
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Have all Money Laundering Incident Reports been returned promptly to Byron Evans as a matter of urgency?
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Has the site received a visit from the Gambling Commission/Local Authority/Police in the last 12 months?
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Please state the dates of visits and which governing bodies
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Is the report available in the Compliance folder?
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Have any issues (if any) been resolved and by whom?
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Has the Premises Logs been signed by the Area Manager in the last 8 weeks?
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When was the last date the Premises Logs were signed by the Area Manager?
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Has the Premises Logs been signed by the Venue Manager in the last Month?
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When was the last date the Premises Logs were signed by the Venue Manager?
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As Compliance Manager, was I asked to produce ID and sign the visitors book?
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Recommendation/Action
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Please state the name of who's responsibility it is.
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Please select action date or deadline date.
Compliance Tablet
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Does the Venue have PlayRight installed?
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Did PlayRight Inform the Venue by phone and did staff check breach on the tablet and conclude satisfactorily?
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Does the Venue have the AML reporting App on the tablet and is it working and ready for use?
Compliance Training Questions
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Were staff able to explain the company complaints procedure? [ADR] [IBAS]
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Were staff able to explain procedures for Money Laundering [POCA]
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Were staff able to explain the 3 Licencing Objectives [Gambling Act 2005]
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Were staff able to explain which stickers/decals are required on machines (AWP's) by Law?
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Were staff able to explain what proof of age documents are acceptable?.
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Were staff able to explain what happens if an underage person actually plays the machines?
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Were staff able to explain the procedures for identifying and dealing with vulnerable people?
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Were staff able to explain what to do if someone is acting suspiciously?
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Open Question
Local Area Risk Assesment
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Has venue Local Area Risk Assessment been reviewed on this vist
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Information
See comments and action points below
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Additional points raised by Compliance Manager
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Would you like to add a Recommendation/Action?
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Point 1
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Please state the names of who's responsibility it is.
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Please enter action date or deadline date.
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Would you like to add a Recommendation/Acton?
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Point 2
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Please state the names of who's responsibility it is.
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Please enter action date or deadline date.
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Would you like to add a Recommendation/Acton?
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Point 3
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Please state the names of who's responsibility it is.
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Please enter action date or deadline date.
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Would you like to add a Recommendation/Acton?
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Point 4
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Please state the names of who's responsibility it is.
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Please enter action date or deadline date.
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Would you like to add a Recommendation/Acton?
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Point 5
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Please state the names of who's responsibility it is.
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Please enter action date or deadline date.
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Completed by
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Signature