Information

  • Region

  • Park

  • Date

  • Site health checker

  • Central health checker

First Impressions (Entrance to reception)

  • Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go

  • Road markings are clear, clean and pot hole free

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

Reception

  • Customers are being greeted and acknowledged by team

  • Area is merchandised to plan and clutter free

  • Area has appropriate lighting, temperature, smell and sound levels

  • Team in correct uniform with names badges

  • All visual areas off the reception are well maintained and clutter free

  • Access statement on display

  • Public liability insurance on display

  • Owner / prospect break out areas look comfortable and welcoming

Sales

  • NCC Code of practice available in the office

  • Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both

  • NCC Provided leaflets regarding caravan sales advice on display

  • NCC yearly membership sticker on office window and up to date

  • Approved holiday park on display

  • Complaints policy available and on display

  • List of private sales readily available (does not need to be on display)

  • Future sales systemised and all deposits taken through the computer system

  • Sales presenters in good condition, up to date and conform to company branding

  • Office is clean, tidy, free of clutter and presented as per plan

  • Sales vehicles are clean

  • Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.

  • Current month sales have correct costings according to VAT margin sheet

  • All posters are up to date, correct branding and date

  • Valid copy of the park rules on display

  • Show the warranty information for a manufacturer.

  • Sales team smart wearing name badge.

Accommodation External

  • Accommodation all numbered clearly

  • External lodge appearance clean

  • No cobwebs evident

  • Patio furniture present for occupancy

  • Car park bay free of weeds and moss

  • Signposted car park space

  • Decking well maintained including steps, gate, spindles

  • Hot tub has a cover and looks in good condition. Appropriate signage in place

Accommodation living

  • Standard inventory in place for size of lodge

  • Living space clean, clear of stains and holes in furnishings and wall coverings

  • Area clear of dust and cobwebs including under furniture and behind curtains - no spiders

  • Glasses, crockery and cutlery smear free and spotlessly clean

  • Windows clean inside and out, including seals

  • Television and DVD work and remote works and in good order

  • Temperature is warm and comfortable and provides a good first impression on entrance

  • Protective sheeting or blue shoe policy on entering show units

  • Information book in place and to brand standard

Accommodation bedroom

  • 2 pillows per occupant, beds made up with crease free linen

  • Clean and tidy in detail i.e. ceilings, skirtings, underneath bed, behind curtains - no spiders

  • All lights work and a bedside lamp and table in place

  • Wardrobes or drawer space clear, dust free and maintained. 6 hangers available to spec

  • Mirror and electric points that work

  • Doors and windows open easily and catch free and are clean. Wall coverings all in good repair

  • Bed and mattress are in good order and comfortable

Accommodation bathroom

  • Area clean and free of odours

  • No evidence of any damp, mould or mildew or orange body fat

  • Extract clean and clear of dust

  • Working window or extract

  • Good drainage on bath, showers and sink

  • Bathroom storage area, clean and clear, mirror and toothbrush holder clean and in good state of repair

  • Clean bin and toilet brushes

F & B Bar

  • Team wearing correct uniform with name badge clearly visible

  • Branded glasses in use and products dispensed to brand standard

  • Bar tariff, weights and measures on display

  • Area communications to plan

  • Area has appropriate lighting, temperature, smell and sound levels

  • Bar surface clean with appropriate drip mats in place. Black straw dispensers and white coaster holder present and stocked<br>

  • All lights / fridges on. All T-Bars lit and in good order

  • Hot drinks equipment clean and operational

  • Fridges fully replenished, stock merchandised according to plannogram and stock rotated

  • Optics, bottle coolers and back bar layout to plannogram

  • Crisps merchandised to plan

  • Spirits cupboard locked

  • Glass wash machine seal clean and full of detergents and rinse aid

  • Ice machine clean and seal in good condition with ice scoop in sanitised water in a separate container

  • Glass wash area clean and well organised

  • Lemons and limes prepared and displayed

  • All lights working

  • Licensing is up to date and on display where required ie gaming, alcohol and PRS

  • No open orders on Zonal

  • Cellar clean and tidy with no product on the floor except for kegs. All kegs in date, and rotated in date order. All gas bottles stored securely (chained)

F & B Restaurant

  • Team wearing correct uniform, with clearly visible name badge

  • Product available matches menu on display. Food is presented and served to brand standard

  • Area is merchandised to plan

  • Area has appropriate lighting, temperature, smell and sound levels

  • Table layout as per plan

  • Menu's all in good condition and appropriate specials on offer

  • Table set up to plan

  • Serving, counters and till area clean, neat and organised

  • Mugs and crockery are clean and available

  • Lights all working

  • Team are available to make recommendation based on owner preferences for food and wet

  • Cutlery cleared quickly once used

  • Activity and promotional plan in place

F & B Kitchen

  • Specification sheets displayed and in use

  • Food temps taken and recorded

  • All food in date, correctly stock rotated and correctly stored

  • Hand wash and towel dispenser loaded and evidence of staff washing hands

  • Microwave clean

  • All fridge / freezer seals are in good condition

  • Cooker hood free from grease and filters in place

  • Freezers tidy and organised with no product stored on the floor in freezers or dry stores

  • Temperature records, cooking temperatures, and holding temperatures up to date and completed

  • Team members wearing correct uniform, hat, badge and whites

  • Kitchen clean and tidy

  • Cutlery is clean and wrapped in advance of service

  • Bins clean & rubbish removed

  • Kitchen printer and till rolls checked prior to session, and in working order

  • Adequate supply of D10 available and in use

Toilets

  • Clean first impression and free from odours

  • Toilets and urinals clean and clear

  • Mirrors and sinks clean, hot and cold taps working

  • Hand dryer working

  • Floors clean and dry

  • Toilet paper full and toilet brush present, sanitary bins present and not overflowing

  • Promotional material all up to date

Laundrette

  • Clean and odour free. Externally in good condition and clean

  • Free from evidence of wildlife

  • All machines in full working order and correctly signed and logged if not

  • Branded signage

  • Working iron and good condition ironing board

  • Seating in good repair

  • Hot and cold taps working and sink with plug in good condition

Shop

  • Externally clean with visible display of opening times

  • All promotional materials have been approved and are in line with brand guidelines

  • Stock in date

  • All fresh food labelled by date

  • Stock rotated and policy clearly in place

  • Emergency purchase items to be available, basic food products, personal hygiene products

  • Last months GP above budget

Inside dry activities

  • All areas restricted with records of participitants

  • Equipment all secured, recorded checks, and stored in a tidy and orderly manner

  • Reception always manned and customers greeted warmly

  • Queues actively managed

  • Timetables of activities and classes reviewed seasonally based on participation v cost

  • Floor areas clean, tidy and dry

  • Records of all instructor qualifications and training records to hand

  • First aid trained personnel always on site and records of qualifications kept. Ongoing training records available and held monthly

  • Last 7 days cleaning, opening and closing checklists for the area completed and available

  • Retail stock displayed professionally and last month results in excess of GP budget

Indoor Pool

  • Water quality is clear, pool area is clean and safety equipments readily available

  • Water quality records are available for the last 7 days and out of parameter results have appropriate remedial actions recorded

  • Lifeguard is available or alternative supervision records available as recommended in the site risk assessment. Lifeguard qualifications and training records also to hand

  • All chemicals are secured as according to the area NOP, and appropriate PPE is available for recommended use

  • Area communications are to plan

  • Storage of ancillary equipment is neat, tidy and where possible out of owner view

  • Scum lines, surfaces, windows, ledges are all clean

  • Pool and air temperature at recommended levels as per site

  • Any out of order or faulty equipment is signed appropriately, recorded and scheduled for repair. Lifeguard aware of rectification date

  • Last 7 days cleaning, opening and closing checklists for the area completed and available

  • Blue shoes available and no outdoor shoe policy in place for poolside

  • Lights all working

Changing rooms and toilets

  • 1/2 hourly checks in place and recorded

  • Dryers working, toilet roll holders and soap dispensers are replenished

  • Locks are in working order with toilet seat down and lid up

  • Hand rails and cord are in place and working in disabled toilets

  • Area has appropriate lighting, temperature, smell and sound levels

  • Floors, walls, cubicles, wash basin areas and mirrors are clean

  • Area is clear of rubbish

  • Ladies essential machines are fully stocked

  • Sanitary / customer bins are clean and being emptied regularly

  • Showers all working

Outdoor leisure area

  • Activity areas clearly signed for customers on map and around park

  • All areas maintained and checks in place and secure as per park policy

  • All areas workings or logged as out of order with a rectification date

  • Instructions or rules for use available at each area

  • All areas free of litter and suitable for use

  • Empty bins available at each leisure venue

  • Marketing all to brand and in date

Park exteriors, grounds and maintenance

  • Empty pitches cleared and debris free

  • Park roads are clearly signed and clear of pit holes.

  • Park roads are clear and free from litter

  • Park plan in place to develop the aesthetic impact of the park

  • Parking bays are clear of moss and weeds.

  • All units on park have been skirted and have steps situated for access and have clean exteriors

  • Grassed and landscaped areas are well maintained

  • Bins are not overflowing and well maintained

  • Road markings are clear, clean and fresh

  • Illegal parking is monitored and addressed

  • Customer comms are to plan

  • Road curbs attended and maintained

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Any maintenance / grounds works are recorded and scheduled

Health & Safety

  • Declarations signed in Managers Diary.

  • Registry App score improved on last audit by at least 10% up to 90 % acceptability.

  • Visitors and contractors signing log being used.

  • Weekly fire alarm log from diary being used.

  • Monthly emergency lighting test log completed.

  • Monthly fire extinguishers, blanket like g check completed.

  • Last quarterly check check completed and corrective action completed or scheduled in.

  • Last 6 month checks - Fire and Legionella completed, and corrective action completed or underway.

  • Quarterly fire evacuation drill completed and corrective action completed.

  • Last 6 months checks completed and corrective action scheduled or completed.

  • 6 month checks for access equipment completed and corrective action scheduled or completed.

  • Weekly checked compliance and operation completed and corrective action undertaken or scheduled in.

  • Weekly checks - Daily fire walks come,teed and week records signed off by GM.

  • Training score improved by 10% on last audit up to 90% acceptability.

  • Daily checks completed for the last month completed and recorded.

  • Monthly management meeting completed and notes/minutes available.

  • Park managers end of month documentation review completed.

  • Monthly audit and action plan completed and signed off by GM.

Finance and control

  • Park on track versus financial forecast to year end EBITDA

  • Park meter readings taken on last day of the month

  • Safe keys secure and kept in locked area

  • Review of approved PD's and date closure

  • Review vouchers claim sheet with receipts attached

  • Weekly safe reconciliations are in place and recorded

  • Till reconciliation differences of plus or minus £5 investigated

  • GP% known in every area and documented action plan in place if under budget

  • Petty cash system adhere to company policy

General

  • Inductions, performance reviews, development plans and 1-2-1's all on file

  • Wages report submitted by close of play Monday

  • Team member room is clean and tidy

  • Desks clear and clutter free

  • Maintenance areas are tidy and well maintained

  • Waste ground areas are clear and not used for tipping

  • NPS feedback on display

  • Staff and store areas are well maintained and orderly

  • Master rota at reception detailing everyone's availability

  • Emergency key available for every caravan

  • All teams have name badges and a clear uniform or dress code

Sign off

  • Site health checker

  • Central health checker

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.