Cathay Pacific Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Quality Control Checklist

• 1.1 There is sufficient manpower and supervision for handling the check-in handling of the flight.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if there is sufficient manpower or supervision for the check-in handling according to the local SLA or contract. (Manual Reference: SLA,CQM 9.2 ISM Ed10-GRH3.2.1)

• 1.2 The latest versions of CX/KA Baggage and Lithium batteries notices are displayed within reach and sight of passengers at ticketing and check-in counters.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe the required notices are placed within reach and sight of passengers. (Manual Reference: CM ACSPP B1, ISM Ed10-3.1.1)

• 1.3 Check-in agents advice passengers on the permitted DG limits (e.g. Paint) during check in and follow the proper DG acceptance requirements.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe check-in agents advising passengers of DG limits permitted in their checked/cabin baggage. (Manual Reference: CM ACSPP B3 ISM Ed10- GRH1.6.7)

• 1.4 A report is made to the appropriate authority of the state of occurrence when dangerous goods not permitted for carriage on board the aircraft are discovered on the person.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agents report cases of prohibited DG found in the possession of passengers (if discovered), (Manual Reference: ACSPP B3 ISM Ed10-GRH 3.1.2)

• 1.5 There is sufficient stationery stock (name label, boarding pass, baggage tag, transit folder etc) placed at each check-in counter.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if there is sufficient stationery placed at each check-in counter. (Manual Reference: CM ACSPP A3)

• 1.6 If a passenger's checked baggage is without a name label affixed, the check-in agent reminds the passengers to do so with a CX/KA name label.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check in agent requests passenger to affix a CX/KA name label on their checked baggage. (Manual Reference: CM ACSPP A3)

• 1.7 The check-in agent check the passenger's name shown on the ticket against the name shown in the travel document(s) presented.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent checks the passenger's name shown on the passport against the name on the ticket presents. (Manual Reference: CM ACSPP A3)

• 1.8 If a not-fit-for-travel passenger is identified at check in, the agent is able to assist the passenger by following the correct special handling procedures.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent is able to follow the correct special handling procedures. (Manual Reference: CM ACSP A8 ISM Ed10-GRH 3.1.5)

• 1.9 If an intoxicated passenger is identified at check-in, the agent is able to assist the passenger by following the correct special handling procedures.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent is able to follow the correct special handling procedures if an intoxicated passenger is identified. (Manual Reference: CM ACSPP A8 ISM Ed10-GRH 3.1.5)

• 1.10 If a passenger who requires a wheelchair appears at check-in, the agent is able to assist the passenger by following the correct special handling procedures.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check -in agent I sable to follow the correct special handling procedures for a passenger who requires a wheelchair. (Manual Reference: CM ACSP A8 ISM Ed10- GRH 3.1.5)

• 1.11 If a passenger in custody or a deportee (DEPA/DEPU) appears at check-in, the agent is able to assist the passenger by following the correct special handling procedures.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent is able to follow the correct special handling procedures for a passenger in custody or deportee. (Manual Reference: CM ACSP A8 ISM Ed10- GRH 3.1.5)

• 1.12 If a passenger checks in a lithium battery powered wheelchair, the check-in agent is able to follow the correct acceptance procedure.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent is able to follow the correct acceptance procedures for a passenger who checks in a lithium battery wheelchair. (Manual Reference: CM ACSPP B1 ISM Ed10- GRH 3.1.5)

• 1.13 If there are old bag tags on the checked baggage, the check-in agent removes it before affixing the new tag.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent removes the old bag tag if there are any on the checked baggage.

• 1.14 The check-in agent tags the checked bag to the passenger's final/ appropriate destination according to the 'Separate Ticket Policy' and reconfirms with the passenger.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent tags the checked bag to the passenger's final/ appropriate destination according to the 'Separate Ticket Policy' and reconfirms with the passenger. (Manual Reference: CM ACSPP B1)

• 1.15 The check-in agent affixes a heavy tag on a checked baggage if its over 23kg and applies the round off policy e.g. 23.5kg and above= 24kg and 23.4 and bellow= 23kg.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent affixes a heavy bag tag on a checked baggage if its over 23kg and applies the round off policy. (Manual Reference: CM ACSPP B3)

• 1.16 Limited release tags are affixed on the passenger's checked baggage if it is declared as specified conditions on the bag tag such as fragile after it is signed by the passenger.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent affixes a signed limited release tag by the passenger on a checked baggage if it is declared as one of the specific conditions on the bag tag by the owner. (Manual Reference: CM ACSPP B3)

• 1.17 The check-in agent checks the passenger name on the boarding pass against the name and destination on the baggage tag/ claim receipt to prevent incorrect tagging.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent checks the passenger name on the boarding pass against the name and destination on the baggage tag/ claim receipt before handing over both items to the passenger. (Manual Reference: CM ACSPP A3)

• 1.18 The check-in agent checks the passenger's cabin baggage dimensions and weight is within the allowable size during the check-in process.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if check-in agent checks if the passenger's cabin baggage is within allowable dimensions and weight. (Manual Reference: CM ACSPP B1)

• 1.19 All stationery items are removed from the counters and the agent ahs signed out of CM after check-in counters are closed.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if all stationery items are removed and Cm is signed out for all work stations after the counters are closed for check in. (Manual Reference: CM ACSPP A3)

Aircraft Loading-Monthly

• M3.1 Sufficient manpower and supervision is allocated to handle CX.KA flight on the ramp areas.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if there is sufficient manpower or supervision for ramp handling according to the local SLA or contract. (Manual Reference: SLA, CQM 9.2, ISM Ed10- GRH 3.2.1)

• M3.2 There are sufficient equipment, workspace, resources and sound work environment provided to handle CX/KA flight on ramp areas which satisfies ground handling operational safety requirements.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if there is sufficient equipment, workspace resources and sound work environment. (Manual Reference: SLA ISM Ed10- GRH 1.4.1)

• M3.3 Respective staff are holding valid license to carry out their duties. E.g. ALS license, driving licenses etc.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Interview and verify if all personnel who are on duty are holding valid licenses if required. (Manual Reference: License validity, ISM Ed10-GRH 3.5.2)

• M3.4 Staff and or equipment approach the aircraft after anti-collision lights are off, engines shut down and aircraft chocks on and ok sign is received from headset man.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if staff and/or equipment approach the aircraft after the conditions listed in the requirements above. (Manual Reference: AHM Vol.1-7 ISM Ed10- GRH 3.5.1)

• M3.5 Loading agent check the condition of doorsills of the plane in the cargo loading system.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if the loading agent inspect the condition of doorsills of the plane in the cargo loading system. (Manual Reference: AHM Vo.1-7-2.5)

• M3.6 The ALS loads he aircraft according to the loading instructions and checks the final Loading report against the actual aircraft loading.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if the flight is loaded according to the latest version of the Loading Instruction and if the ALS cross-checks, e.g. cross off the ULD number on LIR. (Manual Reference: AHM Vol 1-2-5-1, ISM Ed10-GRH 3.4.1)

• M3.7 If the flight has dangerous goods/special loads, the loading agent loads the aircraft in accordance with the procedures of the loading and securing of dangerous goods/ special loads.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if the loading agent loads ads secures the dangerous goods/special loads in accordance with the loading procedures.(Manual Reference: AHM Vol 1-3-1-4, ISM Ed10-GRH 3.4.3)

• M3.8 The ALS performs load confirmation through the I-Ramp clearance or verbal ramp clearance with CLC as per the procedures and signs of the Loading Report.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe to see if I-Ramp clearance has been made or listen to the conversation and check if he/she confirms the loading position and signed the Final Loading Report. (Manual Reference: AHM Vol.1-2-9-1)

• M3.9 The following are recorded in the Final Loading Report:<br>1. Total Pax bag Loaded count/figure<br>2. Endorse 'Final' in Loading Report version<br>3. ALS's name, license number and signature

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if Final Loading Report has the ALS's signature and license number and other required information on it. (Manual Reference: AHM Vol.1-2-9-7)

• M3.10 The TCO/RCO calls CLC after the completion of boarding & loading, gate baggage information updated in the system and the final I-ramp image sent.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if the TCO/RCO called CLC after all tasks listed are completed. (Manual Reference: AHM Vol 1-2-9-1)

• M3.11 Loading agents exercise care when loading baggage/items onto the aircraft.

  Conform

  Not Conform

  Not Observed

  Not Applicable

• Observe if loading agents are exercising care when loading items onto the aircraft. (Manual Reference: AHM Vol.1-1-3-4)