Title Page

  • Select Store

  • Conducted on

  • Leader Name

  • RSA Observed

  • Was this a Full/Partial observation?

  • What kind of transaction was observed?

  • Was a Remo Tablet being used during this transaction?

  • If no, Was there a Remo Tablet Free to use for this transaction?

  • Did the associate do a account audit?

  • Did the RSA ask about @Work up front?

  • Did the Associate ask to run credit?

  • Was a prepaid or SCNC solution offered if not closing Postpaid?

  • Did the associate demonstrate and ask for a MI sale?

  • Did they lead with Unlimited Data?

  • Was an accessory solution offered?

  • Did the associate recommend Audio products?

  • Did the associate bundle at least 3+ on EIP?

  • What did the RSA do well?

  • What could the RSA improve on?

  • What behaviors were not observed?

  • Leader Signature

  • RSA Signature

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