Title Page
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Select Store
- Lakeforest
- Columbia 1
- Reisterstown
- Columbia 3
- Arundel Mills
- Ellicott City
- Marley Station
- Hagerstown
- Shady Grove
- Catonsville
- Glen Burnie
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Conducted on
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Leader Name
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RSA Observed
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Was this a Full/Partial observation?
- Full
- Partial
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What kind of transaction was observed?
- New Customer
- Upgrade
- Post Bill Payment
- Prepaid Bill Pay
- Accessory Sale
- @work
- Phone Issue
- Billing Issue
- AAL
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Was a Remo Tablet being used during this transaction?
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If no, Was there a Remo Tablet Free to use for this transaction?
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Did the associate do a account audit?
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Did the RSA ask about @Work up front?
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Did the Associate ask to run credit?
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Was a prepaid or SCNC solution offered if not closing Postpaid?
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Did the associate demonstrate and ask for a MI sale?
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Did they lead with Unlimited Data?
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Was an accessory solution offered?
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Did the associate recommend Audio products?
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Did the associate bundle at least 3+ on EIP?
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What did the RSA do well?
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What could the RSA improve on?
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What behaviors were not observed?
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Leader Signature
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RSA Signature
