Title Page
-
Select Store
- Lakeforest Mall - 1046
- Columbia Mall - 1054
- Reisterstown - 1055
- Columbia Mall 3 - 2937
- Dobbin Center - 4775
- Ellicott City - 7606
- Pikesville - 8144
- Hagerstown - 8159
- Catonsville - 9778
-
Conducted on
-
Leader Name
-
RSA Observed
-
Did the RSA explore and discover?
-
Did the RSA display problem solved?
-
Did the RSA make it personal?
-
Did the RSA guide the purchase?
-
Did the RSA display stay connected?
-
Did the RSA discuss Why T-Mobile?
-
Did the RSA ask about @Work?
-
Did the RSA discuss or walk customer over to an MI product?
-
Did the RSA conduct and account audit?
-
Was a prepaid or SCNC solution offered?
-
Was an accessory solution offered?
-
Did the RSA explain and offer Handset Protection?
-
What did the RSA do well?
-
What could the RSA improve on?
-
What behaviors were not observed?
-
Leader Signature
-
RSA Signature
