What is the focus of the visit?
What is the overview and actions from the Focus of the visit?
How would you rate the customer journey?
- Banners/Sentinels, car park, first impressions, walkways, cleaning, general standards, customer facilities, staff deployment, Wyevale Standards (First 50 Last 5)?
How would you rate the commercial set up in centre?
- Silent salesman, plants for purpose, PP, entrance seasonally relevant, flow, risk product driven, modules?
How would you rate centre compliance?
- Security, Cash Control, Warehouse, admin, Safety, concessions, trading standards, plant quality, food stock stored clean & safe environment?
SLIP available and up to date, stock loss MOT being actioned, red routes being used, tagging being efficiently used?
Tick yes if found to be in order. If action is required, don't tick, add action into the relevant question below
Colleagues in correct uniform, no nail polish, jewellery?
Team recommending add ons?
Table clearing within 5 mins, colleagues can explain primary and secondary roles as deployed at team brief?
Counters are commercial and visual ?
Are any events or children's parties promoted ?
Specials seasonally relevant and blackboards well written?
POS in line with plan?
All areas FoH clean, including high level?
BoH, storage and kitchen areas clean, including fridge seals, under units, de-scaling?
BoH, storage away from restaurant using lidded containers, catering racking, pest proofing, walls and floors clean?
All products have correct labels where requires and are used correctly?
All equipment is working or raised and chased through Pronett?
Do all wash hand basins have soap, hot water and blue roll, clean and not cluttered?
Due diligence completed to standard, reviewed and actions noted?
How would you rate the restaurant environment?
- Approach, link sales, chalk boards and pricing, table clearing with smiles, engagement with customers?
How would you rate restaurant compliance?
- Cleaning, due diligence, counter, food safety, equipment, date labelling, food spec, uniform?
How would you rate Customer Service in Centre?
- Smiles, active engagement, interaction, service window, OOTW, suggestions and helpfulness?
Are there any outstanding tasks from previous visits?
Any actions for the visitor?
Why is the centre RAG? Centre Summary including, what did you like/ not like?