Title Page
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Client / Site
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Prepared by
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Conducted on
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Location
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INSTRUCTIONS
Thank you for visiting the competitor and for sharing your experience from a customer and commercial point of view. During the visit please consider the following:
1. Is there anything special, standing out and useful for our business to be aware of?
2. How is your customer experience, the visual standards and availability?
3. Take good quality pictures if possible
4. Share your report by exporting as PDF, Word, Excel or Web Link and email it to CentralOps@wgcl.co.uk
ENTRANCE
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Which Centre did you visit?
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What was the main feature at the Centre entrance?
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Include any relevant and good quality pictures
HORTI
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How was the horti experience? Anything particularly inspiring and/ or new including promotions?
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Include any relevant and good quality pictures
GARDEN
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How was the garden experience? Anything particularly inspiring and/ or new including promotions?
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Include any relevant and good quality pictures
FURNITURE & BBQ
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How was the furniture & bbq range area? Anything particularly inspiring and/ or new including promotions?
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Include any relevant and good quality pictures
INDOOR LEISURE
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How was the shop & gift range? Anything particularly inspiring and/ or new including promotions?
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Include any relevant and good quality pictures
F&B
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How was the F&B experience? What are the current promotions?
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Include any relevant and good quality pictures
OVERALL VISUAL STANDARDS/ AVAILABILITY & CUSTOMER EXPERIENCE AND WOW EFFECTS
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Please give any additional info you may have to share from this visit. Thank you
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Include any relevant and good quality pictures
COMPLETION
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Auditor's Signature
