Fit For Summer Checklist

• Site

• Date Audit Conducted

  Date

• Audited By

• Location
  Address

• INSTRUCTIONS:
  Thank you for assessing the center's standards based on the "Customer Journey Book" principles and the VM guidelines. The assessment result won't be included in the balanced score card.
  ----------------------
  1. Please answer all the questions below.
  2. Add photos and notes by clicking on the paperclip icon
  3. To add a Corrective Action click on the paperclip icon then "Add Action," provide a description, assign to a member, set priority, and due date
  4. Complete audit by providing digital signature
  5. Share your report by exporting as PDF and send it to Benjamin.Moroder@wgcl.co.uk.
  

1. EXTERNAL AREA

• Have all "Customer Journey Book" principles at the external site entrance been followed? Page 5 on CJB.
  

• The site entrance area and car park well maintained and clean.

  Yes

  No

• Sentinel and growing media well maintained and clean. Sentinel base planted with appropriate seasonal planting.<br><br>

  Yes

  No

• The trolleys / baskets and the trolley area clean, tidy.

  Yes

  No

2. ENTRANCE

• Is the centre entrance according to the "Customer Journey Book" principles:

• Clean, tidy and well maintained?

  Yes

  No

• Is the A0 weather board in the correct location and does it follow the script as per the Manager's Focus.

  Yes

  No

• Is the "jobs for the month" display setup as per policy.

  Yes

  No

3. PLANT AREA

• Have the colour hexes been laid out as per the sales guideline?

  Yes

  No

4. UNDER THE CANOPY

• Across all bedding benches;

• Have products been pulled forward. Is plant maintenance to a high standard?

  Yes

  No

• Have perfect partners being displayed as per the silent salesman policy.

  Yes

  No

• Products well watered and a clear watering schedule is in place.

  Yes

  No

5. HORTI

• If you walk the main plant area are they well spaced, watered and are only top quality plants on sale?

  Yes

  No

• Do Horti clearance areas follow "customer journey book" principles and is all space used appropriately within the Horti area?

  Yes

  No

6. POTS & LANDSCAPING

• Is the outdoor pot section setup as per the comms from the 5th of June (vm implementation guideline).

  Yes

  No

• Are all landscape products clearly priced?

  Yes

  No

7. INDOOR & LEISURE

• Has the Sale been setup as per the Sale policy document.

  Yes

  No

8. TILLS

• Is the till area:

• Clean, tidy and well maintained?

  Yes

  No

• Product shelves at till point replenished?

  Yes

  No

• Every till has a "till book" containing the latest products with bar codes (e.g. landscaping, compost, calor gas etc.)

  Yes

  No

9. F&B

• Is the Restaurant entrance: clutter free, clean and tidy, with the current version of clipboard menus in place and menus in good condition

  Yes

  No

  N/A

• Counters full and fresh, with the minimum number of round cakes. Team able to communicate their plans for baking additional scones if needed and why they have produce the volume they have – expected level of sales, promotions etc. If heat has affected the cake range, teams have implemented the hot weather plan

  Yes

  No

  N/A

• Tables laid to standard with table talkers, salt & pepper and plants. Also where in place, seating for customers with dogs is outside the restaurant boundary and has the dog seating area table talkers up

  Yes

  No

  N/A

• Display chillers clean, well-stocked, shelf edge strips and price tickets in place. Children’s My Picnic offer clearly communicated for customers to understand?

  Yes

  No

  N/A

• Back counter tidy and blackboard written clearly and in line with scripts. Volume of specials selected in line with implementation guide and suitable for the weather conditions (we will need to add some more detail here so RMs don’t have to reference back to other documents)

  Yes

  No

  N/A

• F&B till point; clutter free and allergens file up to date with all recent updates. Updates recorded on the tracker (we will need to add some more detail here so RMs don’t have to reference back to other documents)

  Yes

  No

  N/A

• Outside areas clean, well maintained and fresh plants displayed?

  Yes

  No

  N/A

10. PLAY AREA

• Is the play area clean, no high or low level dust / dirt with new cleaning and pre use checklist forms used? Cleaning materials stored separate from the restaurant and kitchen. P.30

  Yes

  No

  N/A

11. TOILETS

• Are the toilets clean, tidy and well maintained? Is the toilet sheet completed 3 times a day? P.31 from the Customer Journey Book

  Yes

  No

  N/A

12. UNIFORM

• Have the uniform standards been followed? P.32-33 from the "Customer Journey Book" .

• For Garden Centre team members / everyone wearing corporate uniform and a name badge.

  Yes

  No

• Safety shoes worn by all the members of the Garden Centre team

  Yes

  No

• For F&B team members / everyone wearing corporate uniform and a name badge.

  Yes

  No

  N/A

• Safety shoes worn by all the members of the Restaurant team.

  Yes

  No

  N/A

Completion

• Audited By : (Name & Signature)

  Sign

• Yes

  No

  N/A