Fit for Spring sign off Part 1 Final

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer Journey PhotoBook

• Is the site entrance area and car park well maintained, clean and have all CJB principles been followed? P.5

• Off

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• Is the sentinel and growing media area well maintained, clean and have all CJB principles been followed? P.6

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• Are the trolleys / baskets and the trolley area clean, tidy and have all CJB principles been followed? Specifically are there baskets 10 feet inside the main entrance for customers to pick up? P.7

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• Are Centre entrances clean, tidy and well maintained? Have all CJB principles been followed? P.8

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• Are A0 boards in the correct locations according the CJB principles? Is the weather forecast up to date, relevant tips available and direction on where to purchase suggested products? P.9

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• Have all internal category adjacencies been followed, allowing for centre geography and are signed off by the RM? P.10

• Have all external category adjacencies been followed, allowing for centre geography and are signed off by the RM? P.11

• Have NVF hexes been laid out as per policy and all CJB principles been followed? P.12

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• Is the area under the canopy well maintained, clean, tidy and have all CJB principles been followed? P.13

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• Have the garden bed ends been delivered following all CJB principles, specifically have the top row of pots turned upwards to make it easier for the customer to shop? Have all "plants for purpose" ends been removed? P.14

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• Is the pots and landscaping area well maintained, clean, tidy and have all CJB principles been followed? Are the products neatly stacked and every line clearly priced? P.15

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• Are CJB principles on sightlines being properly followed and is home delivery signage clearly visible on heavy/bulky products? P.16

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• Do Horti clearance areas follow CJB principles and is all space used appropriately within the Horti area? Do all plants have a manager's discount or a sales sticker? P.17

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• Does the seasonal area follow all the CJB principles? Is "Take home" stock stacked adjacent to relevant products? P.18

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• Is the core space well maintained, clean, tidy and following all CJB principles? P.19

• Does the till area follow all the CJB principles? Is there no products for sale behind the tills except agreed with RM? P.20

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• Restaurant entrance welcoming and clutter free, clean and tidy. Current version of clipboard menus in place and the menus in perfect conditon? P.21

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• Tables laid to standard with table talkers, salt & pepper pots and plants (succulent ideal because of environment). Are all principles being followed as per the CJB? P.22

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• Is the children’s party offers clearly communicated for customers to understand? In all GC are events being promoted? P.23

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• Display chillers clean, well-stocked, shelf edge strips in place. Children’s My Picnic offer clearly communicated for customers to understand? P.24

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• Have all the CJB principles been followed. Counters fully stocked with plentiful displays and minimum cake volumes met (as per policy). Is the scons quality guaranteed? P.25-26

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• Back counter tidy and blackboard written clearly and in line with scripts. Team can demonstrate how these are changed between breakfast and lunch services to maximise sales opportunity within each day part. P.27

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• Till points clutter free and all CJB been followed? Up to date allergen file available. P.28

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• Outside area is ready for use: well planted, tables / floor clean (jet washed where required), team can explain routine for sweeping floor regularly to maintain standard throughout the season. P.29

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• Is the play area clean, no high or low level dust / dirt with new cleaning and pre use checklist forms used? Cleaning materials stored separate from the restaurant and kitchen. P.30

• Are the toilets clean, tidy and well maintained? Is the toilet sheet completed 3 times a day? P.31

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• Have the uniform standards been followed? P.32-33

Layout

• Has the equipment layout been followed as per the Garden guide i.e. correct configuration of counters?

• Has the equipment layout been followed as per the Horti guide i.e. correct configuration of counters?

• Has the equipment layout been followed as per the Leisure guide i.e. correct configuration of counters?