Certification

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

TBP & SOP

• 13- SOP is prepared and provided for all processes

  Yes

  No

  N/A

• 14- Operating rules of visual control tools are posted on each tool

  Yes

  No

  N/A

• 28- Job instruction for each process is clearly defined and carried out according to the SOP

  Yes

  No

  N/A

APPOINTMENT

• 2- EM covers the heavy maintenance (i.e. 40,000km) of applicable vehicle models, covering 50% of total maintenance units received

  Yes

  No

  N/A

• 3- EM menu is available and it can be used in appointment and reception processes

  Yes

  No

  N/A

• 4- Optional Job items are set and cover 50% of customer demands

  Yes

  No

  N/A

• 5- Price Menu for Maintenance is displayed at reception counter and customer lounge

  Yes

  No

  N/A

• 15- Staff can immediately tell customers the available date/time for appointments and the vehicle delivery time based on the workshop schedule

  Yes

  No

  N/A

• 16- All necessary information is input on to all chips on the ASB

  Yes

  No

  N/A

• 17- Chips are put between scheduled "arrival time" and "delivery time" on the ASB

  Yes

  No

  N/A

• 18- A sign for "Waiting Customer" is indicated on the chips for the waiting customers on the ASB

  Yes

  No

  N/A

• 19- Length of chip in the ASB is adjusted accurately according to the estimated service time

  Yes

  No

  N/A

• 22- Both Appointment Reconfirmation and orders for Special Order Parts are carried out according to the rules or SOP

  Yes

  No

  N/A

RECEPTION

• 21- Repair orders on the Appointment Preparation Board match the chips on the ASB

  Yes

  No

  N/A

• 24- There is no long waiting time for the customers at reception

  Yes

  No

  N/A

• 26- The response when appointment customers do not arrive at the appointed time is standardized and carried out

  Yes

  No

  N/A

DISPATCH & PRODUCTION

• 9- Customer can communicate with technicians or inspector during the EM operation

  Yes

  No

  N/A

• 23- Next day's workshop plan is scheduled at the end of the working day

  Yes

  No

  N/A

• 25- Service Advisor or reception staff can immediately check the workshop conditions, and answer estimated job starting time and vehicle delivery time to walk-in customers

  Yes

  No

  N/A

• 27- Repair orders on the Today's Appointment Board and the JPCBmatch the chips on the Job Planning Board

  Yes

  No

  N/A

• 29- The Repair Orders on the JPCB match the actual conditions

  Yes

  No

  N/A

• 30- The reasons and re-starting schedule are indicated on the repair orders or JPCB for Job Stoppage vehicles and that information can be seen at a glance

  Yes

  No

  N/A

• 31- The actual condition of technician, vehicle and stall location for ongoing work matches the schedule on the Job Planning Board

  Yes

  No

  N/A

• 33- The response if delivery time is not kept is clearly defined and carried out

  Yes

  No

  N/A

• 38- Reception and Control Room are integrated

  Yes

  No

  N/A

• 39- The progress status and location of parked vehicles are indicated and can be seen at a glance

  Yes

  No

  N/A

• 40- There is no parking in passageways

  Yes

  No

  N/A

• 50- There are parts, tools or vehicles which are left for a long time without being taken care of in the workshop or parking area

  Yes

  No

  N/A

SERVICE WORK

• 1- Basic EM Lead Time is set within 60 minutes and also meets over 50% of customer's expectations

  Yes

  No

  N/A

• 6- All maintenance items outlined are implemented

  Yes

  No

  N/A

• 7- Guidelines are followed when carrying out all maintenance items

  Yes

  No

  N/A

• 8- EM work can be seen from customer lounge

  Yes

  No

  N/A

• 10- EM Stall can be recognised at a glance

  Yes

  No

  N/A

• 11- Workshop uses genuine parts and parts approved by distributor

  Yes

  No

  N/A

• 12- EM-KPI data recommended is collected on a daily basis

  Yes

  No

  N/A

• 41- EM SOP are available for all EM models

  Yes

  No

  N/A

• 42- EM is carried out according to the EM work procedure

  Yes

  No

  N/A

• 43- EM is carried out safely

  Yes

  No

  N/A

• 44- The floor of EM stall is always cleaned up after every vehicle

  Yes

  No

  N/A

• 45- 4S is always carried out on the EM System Trolleys

  Yes

  No

  N/A

• 46- Size of EM Stall meets requirement

  Yes

  No

  N/A

• 47- EM Stall has all recommended efficiency equipment

  Yes

  No

  N/A

• 48- EM Stall is equipped with air outlets for EM System Trolleys, light inspection mirrors, Special Service Tools for maintenance and Optional Job Instruction board

  Yes

  No

  N/A

• 49- Removed parts and hand tools are not put directly on the floor

  Yes

  No

  N/A

DELIVERY

• 32- EM operations are actually finished within the EM Lead Time (OTD)

  Yes

  No

  N/A

PARTS

• 20- Status of appointment reconfirmation and parts ordering can be seen at a glance

  Yes

  No

  N/A

• 34- Maintenance replacement parts and parts for optional items for 2 generations of EM models are always stocked at workshop

  Yes

  No

  N/A

• 35- Responsible service staff, customer information and appointment date are clearly posted on the Special Order Parts

  Yes

  No

  N/A

• 36- The shelf for Special Order Parts is clearly separated by usage scheduled date, passing days from/to the scheduled date and parts return date. Special Order Parts are controlled according to the Standard Operating Procedure

  Yes

  No

  N/A

• 37- The operating rules are posted on the Special Order Parts shelf and Pre-Picked Parts shelf

  Yes

  No

  N/A