CES Customer Satisfaction Survey - Rev 1

Is the calibre of the technicians satisfactory

Did our staff appear smartly dressed?

Are you happy with the level of site supervision

Are works carried out on time?

Did our staff keep/leave the site tidy?

Have health & safety and environmental issues been managed.

Was our help desk function efficient

Was our response time met in line with the contract agreement

Was the quotation/invoice received in a timely manner & was the information adequate

Was a work report available and complete

Are you happy with the standard of contract management?

Did you feel informed about the work being carried out?

Are you satisfied with the quality of site information & documentation?

How would you rate us overall on a scale of 1 to 10 with 10 being excellent and 1 being very poor?