Chaiiwala Audit -1

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location

  Media

Is all Signage Clean, visible and in good repair?

• Is the teapot illuminated, no water marks, no feces, no cobwebs, no mold on the windows?

  Yes

  No

  N/A

• Is the Outside Seating Area clean and in good repair.

  Yes

  No

  N/A

• All windows clean and in good repair?

  Yes

  No

  N/A

• All ledges and frames clean?

  Yes

  No

  N/A

• Are entrance and exit doors clean and in good repair? (handles, door handles etc)

  Yes

  No

  N/A

• Are the opening times on the door? And clearly visible?

  Yes

  No

  N/A

Customer Area Cleanliness

• Are chairs clean and in good repair?

  Yes

  No

  N/A

• All table legs clean and in good condition?

  Yes

  No

  N/A

• Floors clean and in good repair?

  Yes

  No

  N/A

• Is the Mirror clean?

  Yes

  No

  N/A

• Is the picture of the Taj Mahal clean and in good repair?

  Yes

  No

  N/A

• Are all pictures and frames clean and in good repair

  Yes

  No

  N/A

• Are all. Light

  Pass

  Fail

  N/A

• Is the drink fridge clean and in good repair?

  Yes

  No

  N/A

• Is the condiment bar clean and stocked?

  Yes

  No

  N/A

• Are the walls in good repair?

  Yes

  No

  N/A

• Are the customer toilets clean?

  Yes

  No

  N/A

• Is there toilet roll and hand soap? Does it seem clean?

  Yes

  No

  N/A

Front Counter and Service Area

• Does FOH staff have adequate knowledge about Upselling?

  Yes

  No

  N/A

• Lemon, mint, cinnamon, chaii latte, Garam choc and tea bags stocked, dated as required and the holders in good repair?

  Yes

  No

  N/A

• Is the Limbu pani Dispensor clean and in good repair?

  Yes

  No

  N/A

• Is the cake fridge stocked and clean?

  Yes

  No

  N/A

• Is the steamer clean? Is the light green? Is it in good repair?

  Yes

  No

  N/A

• Are the cup Dispensors full, working and in good repair?

  Yes

  No

  N/A

• Undercounter fridge clean and in good repair?

  Yes

  No

  N/A

• Is the ice machine clean? Check the back wall?

  Yes

  No

  N/A

• Saffron shaker clean?

  Yes

  No

  N/A

• Is the counter clean and in good repair?

  Yes

  No

  N/A

• Is the till printer clean and in good repair?

  Yes

  No

  N/A

• Is the card machine clean and working?

  Yes

  No

  N/A

• Are all wall menus clean and visible to customers?

  Yes

  No

  N/A

• Is the counter menu clean and in good repair?

  Yes

  No

  N/A

• Is upselling completed in a polite Manner?

  Yes

  No

  N/A

• Are correct procedures followed once a order is placed, look for customers name, ticket placement, are customers informered of wait times?

  Yes

  No

  N/A

General knowledge

• Does staff have knowledge about dating and rotating stock items?

  Yes

  No

  N/A

• Does staff follow the process of defrosting?

  Yes

  No

  N/A

Kitchen

• Walkin Fridge (if applicable) cleanliness/repair. Are the seals clean and in good repair? Is the shelving clean? Are products stored on the floor?

  Yes

  No

  N/A

• Kitchen Fridge 1 Cleanliness/Repair

  Yes

  No

  N/A

• Kitchen Fridge 2 Cleanliness/Repair

  Yes

  No

  N/A

• Kitchen Fridge 3 Cleanliness/Repair

  Yes

  No

  N/A

• Walkin Freezer cleanliness/repair?

  Yes

  No

  N/A

• Fry Freezer (under hob) cleanliness/repair

  Yes

  No

  N/A

• Kitchen Freezer cleanliness/repair

  Yes

  No

  N/A

• Floor clean and in good repair? Check corners, under exstinqushers, door strips

  Yes

  No

  N/A

• Hobs clean and good repair?

  Yes

  No

  N/A

• Fryers clean? (Are they free from gas build up)

  Yes

  No

  N/A

• Are frying pans in good condition? Are they free from exsessive carbon?

  Yes

  No

  N/A

• Are grills and utensils clean and in good repair?

  Yes

  No

  N/A

• Are microwaves clean and in good repair?

  Yes

  No

  N/A

• Is the pastie oven clean? (including trays and glass)

  Yes

  No

  N/A

• Ban Marie clean and in good repair Inc gastronomes?

  Yes

  No

  N/A

• Water boiler clean? Does the filter have adequate life left?

  Yes

  No

  N/A

• All kitchen shelving and storage in good repair? (check shelving over, sinks, check tea storage boxes)

  Yes

  No

  N/A

• Are all jugs clean and free of sticker residue?

  Yes

  No

  N/A

• All tubs clean and free of sticker residue?

  Yes

  No

  N/A

• Any evidence of double dating?

  Yes

  No

  N/A

• All all urns clean, seals in good condition?

  Yes

  No

  N/A

• Check under equipment/pull out if possible? (check for debris)

  Yes

  No

  N/A

• Are all staff washing hands? Following good hygiene?

  Yes

  No

  N/A

• Are all staff clean and well organised?

  Yes

  No

  N/A

• Are all sieves clean and in good repair?

  Yes

  No

  N/A

• Is there a mark set of sieves for Karak/Pink Tea?

  Yes

  No

  N/A

• Are the meat/veg grills set up correctly? (boards in place? Utensils colour coded)

  Yes

  No

  N/A

• Ask a staff to make a butter chicken roll and observe how it's made, does it meet brand standards?

  Yes

  No

  N/A

• Taste Karak Chaii, taste brand standards? (taste/colour/temperature)

  Yes

  No

  N/A

• Are all staff on duty in full Chaiiwala uniform Inc Name Badges, hair nets and brand nets?

  Yes

  No

  N/A

• Check quality of oil in fryers (sink basket an inch into oil and check how visible it is)

  Yes

  No

  N/A

• Are all products in use, chaiiwala approved? (check syrups, check chips, check evap)

  Yes

  No

  N/A

• All crib sheets are up and in use? (correct versions, are the clean?)

  Yes

  No

  N/A

• Observe how staff make Chaii Latte, is a jug used to measure the milk and is the steamer used correctly? (not moved around under the steamer, steamer arm touching the bottom of the pitcher, machine cleaned before drink is poured, one good tap before pouring)

  Yes

  No

  N/A

• Garam Chocolate is a jug used to measure the amount of milk and is the steamer used correctly? (not moved around under the steamer, steamer arm touching the bottom of the pitcher, machine cleaned before drink is poured, one good tap before pouring)

  Yes

  No

  N/A

• What was done to coach?

  Yes

  No

  N/A

Food Safety

• Observe from the start of your visit hand washing, is it happening if so are they washing there hands correctly?

  Yes

  No

  N/A

• Are fly zappers turned on and clean? (Glue boards in place? All boards bulbs lit?)

  Yes

  No

  N/A

• Diary Completion - check completion for the last 30 days, there should be no more than 3 gaps of information)

  Yes

  No

  N/A

• Omelette mix dated correctly?

  Yes

  No

  N/A

• Cup and cloth system on milk steamer?

  Yes

  No

  N/A

• All hand soap Dispensors full with antibacterial hand wash? All blue roll holders in use? No blue roll lying around?

  Yes

  No

  N/A

• Is the 2 step cleaning process being followed? (ask staff and observe)

  Yes

  No

  N/A

• Are ALL products removed from the freezer, dated correctly and rotated?)

  Yes

  No

  N/A

• All products dated correctly?

  Yes

  No

  N/A

• All prepped veg is stored in sealed container with correct day?

  Yes

  No

  N/A

• All food prep containers in good repair? With no sticker residue?

  Yes

  No

  N/A

• Dessert Fridge in correct range?

  Yes

  No

  N/A

• Under counter fridge in correct range? And clean?

  Yes

  No

  N/A

• Main freezer operating at correct tempature?

  Yes

  No

  N/A

• All kitchen fridges at correct tempature?

  Yes

  No

  N/A

• Is the ice cream scoop stored in a dedicated pot?

  Yes

  No

  N/A

• Dessert Fridge dated correctly? (each cake box dated)

  Yes

  No

  N/A

• Are all chemicals stored correctly?

  Yes

  No

  N/A

• All chemicals used correctly? (good knowledge)

  Yes

  No

  N/A

• Are the chemicals away from food?

  Yes

  No

  N/A

• All tempature probes in good working order? (perform hot and cold test)

  Yes

  No

  N/A

• Check if hand washing water reaches a good tempature?

  Yes

  No

  N/A

• After your observations and questions do you feel confident in there knowledge and that they follow procedures?

  Yes

  No

  N/A