Check In

Information

• GSR Name

• Conducted on

  Date

• Conducted by:

  Select Anne Tanada Charlie Tran Drew Espinosa Irene Vasquez Jamie Schmitt Kyle Keck Luis Marin Norema Perry Ruben Vivas Sarah Yeaton

  • Anne Tanada
  • Charlie Tran
  • Drew Espinosa
  • Irene Vasquez
  • Jamie Schmitt
  • Kyle Keck
  • Luis Marin
  • Norema Perry
  • Ruben Vivas
  • Sarah Yeaton

Shift

• Days

• Swing

• Grave

MGM Service Principles

• Was the guest greeted with a smile and eye contact?

  Yes

  No

  N/A

• Was the guest offered water?

  Yes

  No

  N/A

• Was then guest addressed by name during the interaction?

  Yes

  No

  N/A

• Did the clerk ask an anticipatory question? (What brings you to Las Vegas?)

  Yes

  No

  N/A

• Did the clerk offer the guest MLife?

  Yes

  No

  N/A

• Was the guest offered at least one property amenity? Was it a personalized recommendation to the guest needs?

  Yes

  No

  N/A

• Did the clerk offer bellman assistance?

  Yes

  No

  N/A

• Did the clerk offer directions to the elevators?

  Yes

  No

  N/A

• Did the clerk ask about quality of experience? (How was your trip in? How are you today?)

  Yes

  No

  N/A

• If a problem was presented, did the clerk offer an apology and provide a solution?

  Yes

  No

  N/A

• Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)

  Yes

  No

  N/A

Service Recovery

• Please comment on problem posed:<br>

  N/A

  Comment

• Please comment on the staffs members response / resolution:

  N/A

  Comment

Tone, Body Language, and Guest Sentiment

• Warm tone, friendly and sincere? Did the clerk seem genuine?

  Yes

  No

  N/A

• Did the clerk make the guest feel welcome, important and valued? Personalized?

  Yes

  No

  N/A

Additional Comments

Clerk Signature

• Please Sign

  Sign