Check In

Information

• GSR Name

  Select Chandis Bastian David Faal Jenai Huff Nadia Pitts Kacen Cummings Quincey Adger Casey Lee Jordan Wilson Brandon Green Arin Dear-Walker Tanisha King

  • Chandis Bastian
  • David Faal
  • Jenai Huff
  • Nadia Pitts
  • Kacen Cummings
  • Quincey Adger
  • Casey Lee
  • Jordan Wilson
  • Brandon Green
  • Arin Dear-Walker
  • Tanisha King

• Conducted on

  Date

• Conducted by:

  Select Gregory Etienne Bethany Miles Sharon Plummer Tiara McNeil Eric Manning Tanya McKinley

  • Gregory Etienne
  • Bethany Miles
  • Sharon Plummer
  • Tiara McNeil
  • Eric Manning
  • Tanya McKinley

Service Audit

• Warm welcome with proper time of day?

  Yes

  No

  N/A

• 15/5 Rule?

  Yes

  No

  N/A

• Did the clerk ask about quality of experience? (How was your trip in? How are you today?)

  Yes

  No

  N/A

• Maintain Eye Contact

  Yes

  No

  N/A

• Used Polished Language

  Yes

  No

  N/A

• Was the guest addressed by name at least twice during the interaction?

  Yes

  No

  N/A

• Confirm Reservation<br>Number of nights, bed type and rate

  Yes

  No

  N/A

• Review all information on lines, 17, 18, 19 & 22.

  Yes

  No

  N/A

• Acknowledge or inquire about Marriott Rewards status?

  Yes

  No

  N/A

• Offer the guest Your Choice, Upgrade or Stay Well?

  Yes

  No

  N/A

• Personal Connection<br>(How was your travel? Is this your first time with us? What brings you to Atlanta?)

  Yes

  No

  N/A

• Was the guest offered at least one property amenity? Was it a personalized recommendation to the guest needs?

  Yes

  No

  N/A

• Presents Key Pack<br>Show room number and rate.

  Yes

  No

  N/A

• Offer luggage assistance and provide directions for elevator?

  Yes

  No

  N/A

• Respond to Cues<br>Is there anything else I can do for you and thank the guest?

  Yes

  No

  N/A

• If a problem was presented, did the clerk offer an apology and provide a solution?

  Yes

  No

  N/A

Additional Comments

Clerk Signature

• Please Sign

  Sign