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Chick-fil-A Madison Training Front of House
Chick-fil-A Madison Training Front of House
CFA Madison Training

Chick-fil-A Madison Training Front of House

Equipping team members to become knowledgeable, skilled and passionate by providing valuable resources to be the most caring company in Madison, Alabama.

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Free Chick-fil-A Madison Training Front of House Checklist

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Title Page

Corporate Purpose

  • "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A."

General Information

  • Trainee:

  • Date

Train Track

  • The Training Track is to simplify the training process by breaking down each position by level of difficulty, and weekly.

Level 1: Weeks 1+2

  • iPOS

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Cashier

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Expediter

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Front Counter Server

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Level 2: Week 3+4

  • Desserts

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Mobile Drinks

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Stocker/Runner

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Level 3: Week 5+6

  • Window

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Drive Thru Drinks

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Drive Thru Bagger

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Front Counter Bagger

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Dining Room

Dining Room Training

Dining Room Process

  • Locating All the Supplies: Tray Liners, Wipes, Brooms, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Tables/Sweeping Under Tables

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Trays/Lining Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Changing Trashes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Mopping the Floor

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Windows and Playland Windows

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking the Islands

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleaning the Restrooms

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using the Correct Colors for Correct Destinations (Blue, Purple, White)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Dining Room Process

  • Table Touch-Ins

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Guests Refills

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Dining Room?

  • What was the easiest part about Dining Room?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

iPOS

iPOS Training

Location of Supplies

iPad Cart

  • Taking care of electronics

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Proper Placement in Cart

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Charging Equipment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Location of Supplies/Set Up

  • Setting Up and Utilizing Headset

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Order Taking Process

  • Entering Car Description

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking for Guests Name

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking Guest for Sauces and Amount of Sauces

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming Order

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Total and Taking Payment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ending with a Fond Farewell (ex. "Have a Great Day!" or "It will be our pleasure to serve you at the window")

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with the Order Taking Process

  • Pulling Cars Forward

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Canceling Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Help

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Mastering Leapfrogging

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Normal Order Taking

  • Recalling and Storing Catering Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling Mobile Orders and Changing Destination

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ordering Gift Cards

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Menu Knowledge

  • Entrees and what Comes on them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sides Options to Replace Fries

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Drink/Dessert Options

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Salads and What Comes on Them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Area for Growth

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about iPOS?

  • What was the easiest part about iPOS?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Cashier

Cashier Training

Order Taking Process

  • Greeting Guest

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking if They are Dining In or Carrying Out

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking Guests for Sauces and Confirming Number of Sauces

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming Order by Reading it Back

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Total and Taking Payments

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Receipt to Guests

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making Drinks

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ending with a Salutation "We'll bring that meal out to you shortly"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with the Order Taking Process

  • Canceling Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Help

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Normal Order Taking

  • How to Recall Third Party Pickup

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling and Tendering Mobile Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ordering Gift Cards

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Menu Knowledge

  • Entrees and what Comes on them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sides Options to Replace Fries

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Drink/Dessert Options

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Salads and What Comes on Them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Professionalism of Attire

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Serving for Front Counter

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Cashier?

  • What was the easiest part about Cashier?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Expediter

Drive Thru Expediter Training

Expediter Process

  • Greeting Guests with a Pleasant and Enthusiastic Tone (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming the Order (Here's your Chick-fil-A sandwich meal with CFA sauce)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sending the Guest off with a Found Farewell (ex. Have a great day, enjoy!)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with Expediting

  • Reading KPS Monitors/Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pulling Guests Forward (always give guests beverages before they park)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Parking Guests if Food is not Ready

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Issues in the Mobile Lane

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • How to Set Station up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • What to do if there are no Bags to Run? (Jolt Lists ect.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Expediter?

  • What was the easiest part about Expediter?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Front Counter Server

Server Training

Server Process

  • Serving for Dine-In, Carry-Out, Mobile Dine-In, Mobile Carry-Out, and Third Party

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Greeting Guests With Confidence (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming the Order (Here's your Chick-fil-A sandwich meal with CFA sauce)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sending the Guest off with a Fond Farewell (Have a great day, John!)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Staying Busy with no bags/trays to run

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Server?

  • What was the easiest part about Server?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Desserts

Desserts Training

Dessert Making Process

  • Portioning for Milkshakes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Iced Coffee (Vanilla, Original, and Mocha Cream)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Frosted Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Preparing Third Party Desserts (DoorDash, Uber Eats)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with dessert making

  • Locating Supplies: Cups, Lids, Toppings, Ice Dream, Shakebase

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Desserts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Stocking up Desserts

  • Changing Shakebase (if Needed)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pouring Icedream Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Desserts?

  • What was the easiest part about Desserts?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Mobile Drinks

Mobile Drinks Training

Drink Making Process

  • Using Correct Ice Portions with Tea vs. Lemonades/Sodas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking All Soda Products/Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Tea Beverages: Sweet, Unsweetened, Split Half & Half

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Sunjoy Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Cup Carriers (When and What)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Beverages Well Organized

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with drink making

  • Locating Supplies: Carriers, Bottled Beverages, Cups, Lids, Lemons

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Out of Position Tasks

  • Stocking Bottled Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Calling for More Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Assisting FC Bagger/Server

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Mobile Drinks?

  • What was the easiest part about Mobile Drinks?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Stocker/Runner

Stocker/Runner Training

Stocker/ Runner Process

  • Locating Supplies: Lemon Juice, Coffee Base, Sauce Boxes, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Listening to Requests from other Team Members

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Making Bulk Items

  • Making Lemonade/Diet Lemonade and Knowing the Levels of Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making Coffee Base

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Brewing/Mixing/Pouring Teas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with making bulk items

  • Printing off Labels

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleaning Up ANY Messes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Stocking the Front of House

  • Stocking Sauce Walls/ Sauce Boxes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Salad Dressing/Salad Kits

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking All Desserts/Dessert Condiments

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Bottom Coolers: OJ's, AJ's, Milks, Bottled Waters, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Drinks: Cups, Lids, Straws, Drink Carriers, and Cup Boxes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Stocker/Runner?

  • What was the easiest part about Stocker/Runner?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Window

Window Training Process

Window Process

  • Reading KPS Monitors/Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Putting Straws and Receipts in the Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Make Sure the Expos are Greeting Guests with a Pleasant and Enthusiastic Tone (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Payments at the Window

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading the KPS screen to know what Car/Cars are First

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with Window

  • Pulling Guests Forward (always give guests beverages before they park)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling and Tendering Mobile Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Parking Guests if Food is not Ready

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Communicating with Baggers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Window Process

  • What to do if there are no Bags to Run? (Jolt Lists ect.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Issues in the Mobile Lane

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Window?

  • What was the easiest part about Window?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Drinks

Drive Thru Drinks Training

Drink Making Process

  • Making/Marking Tea Beverages: Sweet, Unsweetened, Split Half & Half

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Sunjoy Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Correct Ice Portions with Tea vs. Lemonades/Sodas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking All Soda Products/Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Cup Carriers (When and What)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Beverages Well Organized

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with drink making

  • Locating Supplies: Carriers, Bottled Beverages, Cups, Lids, Lemons

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Out of Position Tasks

  • Stocking Bottled Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Calling for More Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Assisting FC Bagger/Server

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Drive Thru Drinks?

  • What was the easiest part about Drive Thru Drinks?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Bagging

Drive Thru Bagger Training

Drive Thru Bagging Process

  • Knowing Where Entrees are in the Chutes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Entrees in the Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Sides in Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Cold Items in Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When and How to Print Stickers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Napkins in the Bag/How Many

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Learning the Bagging/Condiments Matrix (Condiments for Salads, Soups, Kale, Mac, Grilled Items, etc.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Condiments in the Bag

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placement of Finished Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with the bagging process

  • Requesting Offscreen/Special Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When is an Item Considered "Offscreen"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Ask for an Item Onscreen

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Park Cars and How to Communicate with Window

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Same Car/Multiple Seated Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Bagging Process

  • Helping Guests with Replacement Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Requests and Relaying them to the Kitchen Post Tender

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Focusing on Speed and Accuracy

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Drive Thru Bagger?

  • What was the easiest part about Drive Thru Bagger?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Front Counter Bagging

Front Counter Bagger Training

Front Counter Bagging Process

  • Knowing Where Entrees are in the Chutes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Entrees in the Bags/On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Sides in Bags/On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Cold Items in Bags/ On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Trays/Not Overloading the Tray

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When and How to Print Stickers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Napkins in the Bags and Trays/How Many

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Learning the Bagging/Condiments Matrix (Condiments for Salads, Soups, Kale, Mac, Grilled Items, etc.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Condiments in the Bags/On the Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placement of Finished Bags/Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sealing Third Party Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras the comes with Front Counter Bagging

  • Requesting Offscreen/Special Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When is an Item Considered "Offscreen"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Ask for an Item Onscreen

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Bagging Process

  • Helping Guests with Replacement Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Requests and Relaying them to the Kitchen Post Tender

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Focusing on Speed and Accuracy

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • What is one thing you learned about them personally? (ex. Where they go to school? What hobbies do they have? What is something you can ask them weekly?)

  • What was the hardest part about Front Counter Bagger?

  • What was the easiest part about Front Counter Bagger?

  • Positives: (What did the team member do well on?)

  • Opportunities: (What could the team member improve on?)

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

45-60 Day Checklist

45-60 Day Checklist

Position Specific Tasks

Be Observed on Desserts

  • Make Cones/Cups

  • Make Shake

  • Make Frosted

  • Make Iced Coffee

  • Placement of Finished Dessert

Be Observed on Drinks

  • Correct Ice level for Teas/Lemonades/Sodas

  • Labeling Drinks Teas/Lemonades/Sodas

  • Placement of Finished Beverages

Be Observed at Order Taker

Knowing the Menu

  • Regular and Spicy vs. Deluxes and what comes on them

  • Nugget Counts

  • Strip Counts

  • Side Options

  • What Beverages we Serve

  • Local Items

Salads and What Comes on Them

  • Cobb Salad

  • Market Salad

  • Spicy Southwest Salad

  • Side Salad

Be Observed in Serving Position

  • Reading KPS and Stickers for correct Destination

  • Repeating Name to the Guest upon arrival

  • Ending with a Fond Farewell

Be Observed Bagging

Organizing Food in Bags and on Trays

  • Cleanliness of Food in Bags/On Trays

  • Placement of Finished Bags

Knowing the Bagging Matrix

  • What comes with a Soup?

  • What Comes with Mac/Grilled Nuggets?

  • What comes with a Grilled Sandwich?

  • What comes with a Kale Crunch?

  • What comes with a Filet?

Out of Position Tasks

Stocking Items

  • Stock FC Beverages (Teas, Lemonades, Bottled Drinks)

  • Stocking Bagging Area

  • Stocking Sauces/Condiments/Sauce Boxes

  • Stocking Bags and Napkins

Replacing/Changing Items

  • Replace Shakebase/Refill Icedream

  • Changing Strawberry Shooters

  • Replace Paper Products in Dispensers in Restrooms

  • Changing the Trash

  • Change a Soda Bib

Making Bulk Products

  • Make Lemonade/Diet Lemonade

  • Make Coffee Base

  • Brew Tea

  • Brew Coffee

Specific to Opening

Putting Equipment Together

  • Cherries and Lemons

  • Topping Shooters (Strawberries and Oreo)

  • Lemonades

  • Teas

Specific to Closing

Breaking Down Equipment

  • Lemonades

  • Teas

  • Ice Cream

  • Topping Shooters (Strawberries and Oreo)

  • Lemons and Cherries

Chick-fil-A Madison Training Front of House
CFA Madison Training

Chick-fil-A Madison Training Front of House

Equipping team members to become knowledgeable, skilled and passionate by providing valuable resources to be the most caring company in Madison, Alabama.

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