CHOCOCO CUSTOMER JOURNY

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is the Outside seating clean and tidy?

  Yes

  No

  N/A

• Are the window displays correct for the season? (Including signage)

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Are the Opening & Closing times clearly displayed?

  Yes

  No

  N/A

• Is the A-Board out?

  Yes

  No

  N/A

STAFF

• Are the staff following the dress code? (Shoes, trousers, shirts)

  Yes

  No

  N/A

• Are all staff wearing hats?

  Yes

  No

  N/A

• Are all staff wearing Aprons? (are they clean)

  Yes

  No

  N/A

Shop

• Have the Opening & Closing Checks been completed?

  Yes

  No

  N/A

• Are the displays stocked and tidy?

  Yes

  No

  N/A

• Is the chocolate cabinet Clean, tidy and well stocked?

  Yes

  No

  N/A

• Have all the fresh chocolates got at least 2 weeks shelf life?

  Yes

  No

  N/A

• Is all the signage in the right place?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is the E-mail collection box and prize visible?

  Yes

  No

  N/A

Cafe

• Have the Opening & Closing checks been completed?

  Yes

  No

  N/A

• Are the cake displays clean tidy and well stocked?

  Yes

  No

  N/A

• Is the Oven/Microwave clean inside and outside?

  Yes

  No

  N/A

• Is the Coffee Machine and surrounding areas clean?

  Yes

  No

  N/A

• Is the Gelato Cabinet clean, tidy and well presented?

  Yes

  No

  N/A

• Are Customers Greeted as they Enter?

  Yes

  No

  N/A

• Is there a member of staff behind the counter at all times?

  Yes

  No

  N/A

• Do the staff upsell food items everytime?

  Yes

  No

  N/A

• Are the different Hot Chocolates explained to customers when needed?

  Yes

  No

  N/A

• Do all drinks have a Chocolate sample?

  Yes

  No

  N/A

• Are chocolate samples explained to the customers when drinks served?

  Yes

  No

  N/A

• Are the tables clean and tidy?

  Yes

  No

  N/A

• Is the floor free of crumbs?

  Yes

  No

  N/A

TOILETS

• Is the toilet and sink clean?

  Yes

  No

  N/A

• Are the floors clean

  Yes

  No

  N/A

• Is there enough Toilet paper?

  Yes

  No

  N/A

• do the Toilets smell fresh?

  Yes

  No

  N/A

BACK OF HOUSE

• Are all Stock areas/shelves tidy and organised

  Yes

  No

  N/A

• Are all loose chocolate boxes separated between fresh and long life?

  Yes

  No

  N/A

• Is the office desk tidy and organised

  Yes

  No

  N/A

• Is the dishwasher clean and free of dirt build up

  Yes

  No

  N/A

• Are all floors clean

  Yes

  No

  N/A

• Are all BOH fridges and Freezers clean and tidy

  Yes

  No

  N/A