CHOCOCO Store Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is the Outside seating clean and tidy?

  Yes

  No

  N/A

• Is the pavement litter free?

  Yes

  No

  N/A

• Are the window displays clean and tidy?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Are the Opening & Closing times clearly displayed?

  Yes

  No

  N/A

STAFF

• Are the staff following the dress code? (Shoes, trousers, shirts)

  Yes

  No

  N/A

• Are all staff wearing hats?

  Yes

  No

  N/A

• Are all staff wearing Aprons? (are they clean)

  Yes

  No

  N/A

Shop

• Is the cabinet full, to planogram and no missing signage?

  Yes

  No

  N/A

• Is the chocolate cabinet clean? (Glass, boards, door runners)

  Yes

  No

  N/A

• Are there 4/5 empty boxes of each size on top of the cabinet?

  Yes

  No

  N/A

• Have all the fresh chocolates got at least 2 weeks shelf life?

  Yes

  No

  N/A

• Are the displays shelves fully stocked and to planogram?

  Yes

  No

  N/A

• Do the displays on top of the shelves relate to the stock below?

  Yes

  No

  N/A

• Are all the labels correct, and none missing?

  Yes

  No

  N/A

Cafe

• Are the cake displays clean tidy and well stocked?

  Yes

  No

  N/A

• Are all the bakery products in date?

  Yes

  No

  N/A

• Is the Oven/Microwave clean inside and outside?

  Yes

  No

  N/A

• Is the Coffee Machine and surrounding areas clean? (For the time/business of the day)

  Yes

  No

  N/A

• Is the gelato cabinet fully stocked with all gelato labelled correctly?

  Yes

  No

  N/A

• Is the Gelato Cabinet clean, tidy and well presented?

  Yes

  No

  N/A

• Are Customers Greeted as they Enter?

  Yes

  No

  N/A

• Is there a member of staff behind the counter at all times?

  Yes

  No

  N/A

• Do the staff upsell food items everytime?

  Yes

  No

  N/A

• Are the different Hot Chocolates explained to customers when needed?

  Yes

  No

  N/A

• Is every customer offered a loyalty card?

  Yes

  No

  N/A

• Do all drinks have a Chocolate sample?

  Yes

  No

  N/A

• Are chocolate samples explained to the customers when drinks served?

  Yes

  No

  N/A

CUSTOMER SEATING AREA

• Are the tables clean and tidy?

  Yes

  No

  N/A

• Is the floor free of crumbs?

  Yes

  No

  N/A

• Are alll lightbulbs working?

  Yes

  No

  N/A

• Are Walls/ceilings free from cobwebs?

  Yes

  No

  N/A

TOILETS

• Is the toilet and sink clean?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is there enough Toilet paper?

  Yes

  No

  N/A

• Do the Toilets smell fresh?

  Yes

  No

  N/A

BACK OF HOUSE

• Are all Stock areas/shelves tidy and organised

  Yes

  No

  N/A

• Are all loose chocolate boxes separated between fresh and long life?

  Yes

  No

  N/A

• Is the office desk tidy and organised

  Yes

  No

  N/A

• Is the dishwasher clean and free of dirt build up

  Yes

  No

  N/A

• Are all floors clean

  Yes

  No

  N/A

• Are all BOH fridges and Freezers clean and tidy

  Yes

  No

  N/A