CKE OA

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date and Time your Audit was conducted

  Date

• Add signature

  Sign

• Who is the Person In Charge of the shift:

OUTSIDE

• Are Landscaped areas maintained with no weeds/dead plants without excessive litter in landscaping?

  Yes

  No

  N/A

• Do sidewalks appear to be cleaned recently? Are handrails secure, clean & in good repair. Lot trash receptacles clean and in good repair.

  Yes

  No

  N/A

• Is trash enclosure area clean and in good repair. Trash is kept from view of guest. Trash/grease receptacle lids are closed. Grease spills have been cleaned

  Yes

  No

  N/A

• Drive Thru" Preview Board, Menu Board and extenders clean, readable and in good repair. Preview/Menu Board Panel doors closed. Drive thru order confirmation board working, easy to read, clean, in good repair, speaker sounds clear.

  Yes

  No

  N/A

• Drive thru: clearance pole & signage are clean, in good repair. Drive thru windows: Not cluttered, decals are in good condition and legible. Drive thru windows and ledges clean, in good repair. Business hours are posted properly and legible. Window is kept closed and no graffiti present.

  Yes

  No

  N/A

• Building walls, awnings, outdoor signs and drive-thru directional signage appears clean and in good repair. Exterior signage is lit for time of day. All exterior areas free of graffiti. Marketing materials posted neatly and in good repair.

  Yes

  No

  N/A

• Doors clean (glass and frames) and in good repair. Decals/business hours/regulatory notifications are posted neatly and in good condition. Appropriate doors unlocked during business hours.

  Yes

  No

  N/A

• Frontline area and equipment clean and in good repair. Menu board in good condition, easy to read, properly lit. Digital menu boards are working.

  Yes

  No

  N/A

• Windows, ledges, window coverings clean and in good repair. Table partitions clean and in good repair. All interior marketing material posted neatly and in good repair.

  Yes

  No

  N/A

• Tables/Chairs/Booths clean and in good repair. Napkin holders clean, stocked and in good repair. High Chairs are present/ clean and good repair.

  Yes

  No

  N/A

• Customer area waste receptacle/ clean, not overflowing with trash, in good repair with no offensive odor. Dine and lobby tie and baseboards clean, and in good repair.

  Yes

  No

  N/A

• Ceiling light covers, air vents, tiles, fans: securely mounted, clean, and in good repair. Dining room temperature is comfortable, music or video system is on and at appropriate volume/ music or video system content is non-offensive.;

  Yes

  No

  N/A

KITCHEN AREA

• Char broiler and hoods appear recently cleaned and in goo repair.

  Yes

  No

  N/A

• Ovens clean and in good repair.

  Yes

  No

  N/A

• Fryer station appears recently clean and in good repair.

  Yes

  No

  N/A

• Make-up/Assembly table appear recently cleaned and in good repair. Surface heated when in use.

  Yes

  No

  N/A

• Grill station appears recently cleaned and in good repair.

  Yes

  No

  N/A

• Heated holding unit, over shelf, and transfer bin appear recently cleaned, heated and in good repair.

  Yes

  No

  N/A

• Kitchen area floors, counters, and equipment appear recently cleaned and in good repair.

  Yes

  No

  N/A

RESTROOMS

• All lights, fixtures, vents and signs in good repair.

  Yes

  No

  N/A

• Restrooms clean, stocked and odor free

  Yes

  No

  N/A

Employee Behavior

• Dine. To go guest interaction/ Employees are smiling and speaking to or acknowledging each guest, providing a friendly/genuine greeting. All employees are demonstrating a sense of urgency and responsiveness to guest. Condiments are offered when order is delivered. Guest is provided a friendly/genuine parting remark.

  Yes

  No

  N/A

• Dine/To go order taking: Employees speak in a clear friendly voice, make eye contact with guest and maintain good posture. Cashiers allow guest the time to place their order/ employees are listening carefully to guest. The guest is not rushed or interrupted. Employees provide guest full attention and are not engaging in other conversations when serving/engaged with the guest.

  Yes

  No

  N/A

• Drive thru guest receive an immediate friendly greeting at the speaker (within 5 seconds.) Employees speak in a clear, friendly voice/ allow guest the time to place their order/ listening carefully to guest. The guest is not rushed or interrupted. Friendly greeting and closing provided to each guest at the window.

  Yes

  No

  N/A

EMPLOYEE APPEARANCE

• Overall employee appearance and hygiene is neat and clean

  Yes

  No

  N/A

ORDER ACCURACY

• All drive thru/to go orders are bagged correctly. Bags are not overstuffed/ bags are neat, clean without grease or debris on outside. Dine orders are neatly presented. Trays are not overloaded.

  Yes

  No

  N/A

• special orders are marked

  Yes

  No

  N/A

• Drive thru/to go orders are double-checked for accuracy prior to handing to the guest. Menu items in transfer bin are separated by order type/destination.

  Yes

  No

  N/A

• Drive-thru headsets are working and in use.

  Yes

  No

  N/A

SERVICE TIMES

• Is the drive thru timing system working properly?

  Yes

  No

  N/A

• Service Times on 5 order. Start when the guest is greeted and end when they receive their food.

BREAKFAST QUALITY

• Finished biscuits meet quality standards and are timed and help properly.

  Yes

  No

  N/A

• Prepared eggs meet quality standards and are timed and help properly.

  Yes

  No

  N/A

• Prepared breakfast product components meet quality standards and are timed and help properly.

  Yes

  No

  N/A

BREAKFAST PRODUCT OBSERVED

• Breakfast item: Breakfast sandwich/item is neatly assembled and packaged/ looks appealing and conveys quality.

  Yes

  No

  N/A

LUNCH/DINNER QUALITY

• Fresh cooked: Angus beef patties, Char Chicken, Small/ Large Beef Patty & All natural patty, meets cooked quality standards. Freshly toasted buns meet quality standards.

  Yes

  No

  N/A

• All produce is prepped to standard. Quality looks good on cook line/ make table. Line is neat, clean, and stocked. All sauces and condiments on the make line meet quality standards.

  Yes

  No

  N/A

• All meat patties on hold in the heat well or prince castle heated holding unit meet required temperature.

  Yes

  No

  N/A

• Meat patties are held in a covered, dedicated holding pan based on type and size. Quality of patties on hold meet quality standards. Hold time is monitored using an approved timing system.

  Yes

  No

  N/A

SANDWICH PRODUCT OBSERVED

• Lunch/Dinner item: Burger or sandwich is neatly assembled and packed/ looks appealing and conveys quality.

  Yes

  No

  N/A

FRIED PRODUCTS

• Fryers: Oil meets color standard, vats filled to level mark.

  Yes

  No

  N/A

• Fries are prepared, held <7 minutes and salted

  Yes

  No

  N/A

• Fried proteins meet quality standards

  Yes

  No

  N/A

• Hand breaded chicken tenders are prepared, cooked and timed and help properly.

  Yes

  No

  N/A

• Fried products (non fries, desserts and other items) are prepared and timed and help properly

  Yes

  No

  N/A

Beverage Bar and Drink Station

• Beverage Bar area clean, stocked, organized, and in good repair.

  Yes

  No

  N/A

• Shake station area clean, stocked, organized, and equipment in good repair.

  Yes

  No

  N/A