Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Entry/Foyer/Reception
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Entrance glass - including frame and hardware on both sides
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Reception desk - front (customer facing) all surfaces visible to customers free from dust and marks
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Reception desk - back (reception side) - desk and computer equipment free from dust and marks
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Floors - vacuuming including the edges and corners
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Floors - mopping including the edges and corners
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Skirting boards - dusted and wet wiped
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Windows - spot cleaned
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Window sills, frames and ledges - dust free (including full height window ledges and window tracks)
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Doors - including glass, door frame, hardware, top of door, air vents and behind door
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Power points and light switches - free from dust and marks
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Walls - spot cleaned
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Bins - emptied and bin liners changed if required, bin spot cleaned, floor underneath and wall behind bin clean
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All other furniture - free from dust, dirt and marks
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Cobwebs - removed from corners (high and low) and under/around furniture and fittings
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Offices, meeting and boardrooms, and common areas
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Doors - including glass, door frame, hardware, top of door, air vents and behind door
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Power points and light switches - free from dust and marks
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General surfaces (including other furniture) - free from dust and marks (all horizontal surfaces to 2m high)
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Desks - free from dust and marks (where clear) including the back of desks, under keyboard and mouse
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Computer/printer equipment - top, back, sides and bases free from dust, keyboard wiped and tipped upside down to remove debris
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Phones - free from dust and marks; buttons, receiver and cradle disinfected and wiped over
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Floors - vacuuming
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Floors - mopping including the edges and corners
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Skirting boards - dusted and wet wiped
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Windows - spot cleaned
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Window sills, frames and ledges - dust free (including full height window ledges and window tracks)
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Walls - spot cleaned
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Bins - emptied and bin liners changed if required, bin spot cleaned, floor underneath and wall behind bin clean
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Cobwebs - removed from corners (high and low) and under/around furniture and fittings
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Kitchens/staff rooms
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Doors - including glass, door frame, hardware, top of door, air vents and behind door
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Power points and light switches - free from dust and marks
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Cupboard/drawer fronts and handles - spot cleaned, particularly around handles
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Dishwasher - external surfaces wiped over, streak free
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Dishwasher/Dishes - washed and put away (if applicable)
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Splashback - visibly wiped over each clean to remove marks and stains, grout cleaned
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Sink/drain/tap spout/tap handle- scrubbed, free from build up and food stains<br>
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Kitchen bench tops - visibly clean including under small appliances, canisters and other easy to remove items
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Small appliances - wiped over externally
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Hand towel dispenser - adequately stocked and cleaned, free from dust and marks on, under and around dispenser
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Soap dispensers - adequately stocked and cleaned, free from dust and marks on, under and around dispenser
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Microwave - external surfaces
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Microwave - internal surfaces including inner roof and door
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Fridge - external surfaces spot cleaned (especially around handles), top free from dust
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Fridge - internal (if applicable)
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General surfaces (including other furniture) - free from dust and marks (all horizontal surfaces to 2m high)
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Furniture - wiped over, free of dust and marks
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Walls - spot cleaned from dirty hand prints, coffee spills etc
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Windows - spot cleaned
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Window sills, frames and ledges - dust free (including full height window ledges and window tracks)
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Floors - vacuuming
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Floors - mopping including under accessible areas and in corners
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Bins - emptied and bin liners changed if required, bin spot cleaned, floor underneath and wall behind bin clean
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Cobwebs - removed from corners (high and low) and under/around furniture and fittings
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Toilets
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Doors/cubicle walls - including door frame, hardware, top of door, door vents and behind door
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Sanitary bins (Cleanworks supplied only) - evidently serviced as per contract schedule, flap clean, external surfaces clean and free of dust, marks and odour
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Toilet paper dispensers - adequately stocked and cleaned, free of dust and marks on, under and around dispenser
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Toilet - clean, scrubbed & free from build up around hinges & base
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Urinal internal & external surfaces - clean, scrubbed and free from drip marks
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Floors - vacuuming in accessible edges/corners
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Floors - mopping including accessible edges/corners
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Skirting boards - wet wiped and dust free
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Mirrors - polished and free from dust, marks and streaks
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Basin splashback - visibly clean and free of dust, marks and build up, grout scrubbed
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Basin - internal/external surfaces, taps, drain and plug - visibly clean and free of soap scum residue, calcium/lime, plug removed and cleaned
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Benches - wiped over and free of dust and dirt
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Soap dispensers - adequately stocked and cleaned, free of dust and marks on, under and around dispenser
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Hand towel dispenser - adequately stocked and cleaned, free of dust and marks on, under and around dispenser
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Hand dryer - free of dust and marks on, under and around hand dryer
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Air vents - dust and build up free, vacuumed
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Showers - walls, floors and fixtures scrubbed to remove soap scum, calcium/lime, build up and dirt
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Lockers - fronts spot cleaned, tops free from dust
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Odours - not present/air fresheners operational (if provided by Cleanworks)
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Power points and light switches - free from dust and marks
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Windows - spot cleaned
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Window sills, frames and ledges dusted and wet wiped (as required)
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Walls - spot cleaned
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Bins - emptied and bin liners changed if required, bin spot cleaned, floor underneath and wall behind bin clean
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Cobwebs - removed from corners (high and low) and under/around furniture and fittings
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Exterior areas
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Doors - including glass, door frame, hardware, top of door, air vents and behind door
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Floors - vacuuming
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Floors - mopping/spot mopping (as required)
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Balustrades/rails - free of dust, dirt and droppings
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Walls - spot cleaned
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General surfaces (including other furniture) - free from dust and marks (all horizontal surfaces to 2m high)
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Bins - emptied and bin liners changed if required, bin spot cleaned, floor underneath and wall behind bin clean
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Cobwebs - removed from corners (high and low) and under/around furniture and fittings
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Professionalism
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Communication diary - being used appropriately and professionally
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Communication - cleaner communicating professionally with client and Cleanworks management
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Cleaning specifications - being met consistently
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Health and safety
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Cleaners room/trolley- tidy, organised, clean (including sink)
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Equipment - clean, well maintained, chemicals diluted correctly
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Test and tag - all electrical items in date
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Uniform and PPE - cleaner dressed professionally with clean, well maintained clothing, shoes, socks and appropriate PPE
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Site inductions - all staff inducted as per site requirements
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Hazard prevention and reporting - hazards prevented where possible and reported to Cleanworks if they occur
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
Security
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Locking and alarms - all doors locked and alarms set properly
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Other - please detail anything not covered above
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Comments - please provide any compliments and constructive criticism here
