Title Page
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Select site
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Prepared by
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Conducted on
Cleanliness
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CS1: Cleanliness: Is the exterior of the restaurant clean and free of litter?
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Car park not free of litter
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Landscape not free of litter
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Walkways not clean
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Bins overflowing/full
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Click & Serve signage not clean
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Other
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CS2: Cleanliness: We’re Crew well presented and wearing uniforms that were clean and in good condition?
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Staff members not presenting a neat and clean appearence
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Employee uniforms dirty or stained
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Other
Service
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CS3: Messaging: Were Click & Serve bays clearly signposted, easily identifiable and positioned following the guiding principles?
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Click & Serve bays not signposted
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Click & Serve bays not easily identafiable
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Signage damaged
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Signage not positioned as per the guiding principles
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Other
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CS4: Present: Was presenter friendly, wearing a condiment apron and asked if you had everything you needed
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Presenter did not greet me
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Presenter did not thank me
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Presenter did not check that I have everything I needed
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Presenter did not wear an apron
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Other
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CS5: Speed: Was service time (R2P + fulfilment time), 135 seconds or less?
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CS6: Accuracy: Did you receive all food and drink items ordered and were they properly prepared?
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Missing Sandwich/entrée
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Missing fries/side order/dessert
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Missing drink
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Missing/incorrect dressings or sauces
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Sandwich missing one or more ingredient/improperly prepared
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Received wrong sandwich/beverage/side order
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Requested item not available
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CS7: Accuracy: Did you receive all condiments you requested, along with napkins, straws and stirrers?
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Missing correct number of napkins or other utencils
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Missing straw(s)
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Missing cutlery
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Requested condiments missing
Quality
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CS8: Quality: Was your sandwich/entrée served hot and fresh and did it taste good?
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Sandwich/entrée not hot
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Sandwich/entrée did not taste good
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Sandwich/entrée not neat
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Bun not soft resilient and moist
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Bun/muffin not properly toasted
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Beef/chicken/fish/sausage not tender and juicy
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Eggs not fluffy and moist
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Other
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CS9: Quality: Were French fries, hot salted and crisp -OR- Hash Browns hot and crisp and did they taste good?
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Fries/hash brown did not have fresh potato flavour
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Fries/hash brown not hot
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Fries/hash brown did not taste good
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Hash brown not crisp
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Fries not properly salted
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Salt level
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Other
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CS10: Quality: Were drinks/sides/desserts properly prepared and served at the correct temperature?
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Product not prepared properly
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Product not served at correct temperature
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Temperature
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Product expired
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Product under filled
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Other
General Comments
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Comments about visit
