Client Care Quality Review Report

• Conducted on

  Date

• Prepared by

Client Information

• Date and time of inspection

  Date

• Client Number

• Location Number

• Types of Services

• Technician Servicing Account

Customer Interview

• Contact Person/Title

• Is facility inspected by outside inspection service?

  Yes

  No

  N/A

• Is the client satisfied our program is meeting their needs?

  Yes

  No

  N/A

• Does technician check in at time of service?

  Yes

  No

  N/A

• Does technician review findings at end of service?

  Yes

  No

  N/A

• Are inspection reports emailed?

  Yes

  No

  N/A

• If not, what email should we use?

• On a scale of 1-10, how likely are you to recommend Rottler’s service?

• How can we improve that score?

Documentation Review

• Is there a log book on site?

  Yes

  No

  N/A

• Take a photo of the inside of the log book.

  Media

• Is the log book being used properly?

  Yes

  No

  N/A

• Is log book being scanned on each service?

  Yes

  No

  N/A

• Is the pest management map present and updated yearly?

  Yes

  No

  N/A

• Are updated licenses, certifications, and insurance on file?

  Yes

  No

  N/A

• Is the Approved Materials List being followed?

  Yes

  No

  N/A

• Is there a yearly trending report on file?

  Yes

  No

  N/A

• Customer signature found on last service?

  Yes

  No

  N/A

• Conditions documented in Pest Pac?

  Yes

  No

  N/A

• Target pest and area listed for all materials used?

  Yes

  No

  N/A

• Are there any corrective actions needed?

Pest Activity

• Has there been pest activity in the last three services?

  Yes

  No

  N/A

• If “YES”, please explain pest issues and action taken by technician and/or customer.

• Has any pest activity been found today?

  Yes

  No

  N/A

• If “YES”, please explain pest activity and if action needs to be taken by technician and/or customer.

• Add photos of any pest activity or conducive conditions that need attention.

  Media

Inspection of Equipment

• Pest monitors found and inspected regularly?

  Yes

  No

  N/A

• If “YES”, what type of monitors are being used?

• Is rodent equipment present?

  Yes

  No

  N/A

• Are the barcodes in each device being scanned in?

  Yes

  No

  N/A

• Is the rodent equipment clean and properly baited?

  Yes

  No

  N/A

• Explain any issues with the rodent equipment.

• Are there fly lights present?

  Yes

  No

  N/A

• Are they appropriately placed and in good working order?

  Yes

  No

  N/A

• Are the barcodes in each device being scanned in?

  Yes

  No

  N/A

• Are they being cleaned and maintained properly?

  Yes

  No

  N/A

• Explain any issues with the fly lights.

• Are termite monitors present?

  Yes

  No

  N/A

• Sentricon

• If “Sentricon”, are they being scanned in properly?

  Yes

  No

  N/A

• Term Alert

• Are stations missing or damaged?

  Yes

  No

  N/A

• Are the monitors/bait being maintained and stations cleaned?

  Yes

  No

  N/A

Follow up

• Is any follow up required immediately to any issues noted above?

  Yes

  No

  N/A

• Explain:

• Is any follow up required at the next service to any issues noted above?

  Yes

  No

  N/A

• Explain:

Signatures

• Customer signature

  Sign

• Inspector signature

  Sign