Client Survey 2024

• Site conducted

• Conducted on

  Date

• Met with

• Client

Stats

• Open jobs

• Open odd jobs

• Oldest job (days)

• Quotes Issued

• Overdue PPMs

• How would you rate Cloud service 1-10?

PMV

• How approachable is your PMV engineer?

  Never

  Less often

  More often

  Always

• Do the engineers always arrive in correct uniform and present their ID?

  Never

  Less often

  More often

  Always

• Do engineers appear competent and do they usually have correct tools for the job? (Not parts)

  Never

  Less often

  More often

  Always

• Do engineers explain what they are there to do, and provide feedback when leaving?

  Never

  Less often

  More often

  Always

• How would you rate your PMV service?

• What could be done differently to add more value to your PMV?

Reactive engineers

• How approachable are engineers?

  Never

  Less often

  More often

  Always

• Do the engineers always arrive in correct uniform and present their ID?

  Never

  Less often

  More often

  Always

• Do engineers appear competent and do they usually have correct tools for the job? (Not parts)

  Never

  Less often

  More often

  Always

• Do engineers explain what they are there to do, and provide feedback when leaving?

  Never

  Less often

  More often

  Always

• Do engineers follow on-site policies - if not explain

  Never

  Less often

  More often

  Always

• How would rate your reactive service?

Portal

• How many on site staff members can use the portal?

• How often is the Cloud portal used?

  Daily

  Twice a week

  Weekly

  Once a month

  Never

• Do you use the Cloud App?

  Yes

  No

  Not Aware

• How friendly and informative is the a Cloud portal?

• How could the Cloud portal improve?

Cloud

• How would you usually contact Cloud for a job update?

  Phone call

  Event notes

  Both

  Neither

• How would you rate the Cloud Helpdesk?

  Excellent

  Helpful

  Somewhat helpful

  Not helpful

• How confident in Cloud are you that critical/trade impacting jobs will be resolved in a timely manner?

  Never

  Less often

  More often

  Always

• Do you feel that you are kept informed frequently on critical/trade impacting jobs?

  Never

  Less often

  More often

  Always

• How would you rate the quality and quantity of job updates sent by Cloud?

  Excellent

  Helpful

  Somewhat helpful

  Not helpful