CMO List Picking (OR) - 02

Information

Personnel Section

Skill in Methods

Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)

1. Confirms assignment from Supervisor
2. Operator selects efficient picking order and start location.
3. Travels to empty pallet area to obtain correct platform type using a direct route.
4. Travels to selected pick location in most direct route possible.
5. Operator verifies location and product are correct before picking cases.
6. Parks lift next to pick location, aligns pallet with pick bay to reduce walking distance.
7. Cut and remove plastic wrap as necessary to start pick.
8. Operator selects and confirms correct amount of cases in smooth and continuous motion
9. Operator places cases on pallet without multiple touches or movements
10. Builds shippable ready pallet. Wraps pallet from top to bottom.
11. Selects all cases within two bays without moving equipment.
12. Records product picked on sheet writing down case count and date code accordingly
13. Clamping applicable only if pick required 4 layers or more
14. If inventory issue exist, follow appropriate warehouse procedures to resolve.
15. Proceeds to designated staging area in direct route depositing pallet in the correct manner
16. Repeat steps 3 - 14 until sheet is finished
17. Cleans appropriate areas and hauls off all materials that aren't needed.
18. Turns completed sheet into designated box.
19. Notifies Supervisor when sheet is finished to start next task.
Stop Time:
Delay Minutes (observed)

Scoring Safety Elements
Safe (S) = Safe Behaviors
Unsafe (US) = Unsafe Behaviors
NA = Not Applicable
1. Maintained all body parts (feet, legs, hands, and arms) inside operator compartment, when in use.
2. Ensure MHE was at complete stop, before dismounting.
3. Maintained lift at proper distance from pallet, during picks / pallet wrapping, to avoid trip hazard.
4. Demonstrated proper lifting techniques.
5. Demonstrated proper driving techniques and sounded horn when entering doors, between cross aisles, around blind spots and exiting trailers.

Performance Estimate

Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10
Skills in Methods
Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection
Effort Level
Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much
Time Utilization
Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Coachable Moment

5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution
Was a Coachable Moment Observed:
Coachable category:
Coachable Behavior (Additional notes about employee's performance during this observation)
Follow-Up required:
Planned date for Follow-up:
Associate Signature:
Supervisor Signature:
Quality Audit by Managers
CMO Quality Feedback
Manager Signature: