Skill in Methods

Method Grades

  • Not Observed (NOB) = activity not observed
    Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
    Meet (M) = steady, proficient, average (neither gains or loses time)
    Exceed (E) = safely reduces motion, quick, smooth (gains time)

Method Steps

  • 1. Receives job assignment from supervisor

  • 2. Confirms assignment and proceeds to location without undue delay

  • 3. Operator travels to pick path in the most direct route with forks at proper travel height

  • 4. Confirms location is correct and raises forks to needed height without undue hesitation

  • 5. Obtains pallet(s) from location

  • 6. Operator does a visual check of pallet to verify case quantities are correct, wrap and pallet are in good condition

  • 7. Operator fixes any discrepancies at that time

  • 8. Proceeds to designated staging area in direct route depositing pallet

  • 9. LTO records date codes and all information on pick sheet

  • 10. Operator repeats steps 3 - 9 until order/sheet is complete

  • 11. Cleans work area appropriately (pallets, stacking aids) and contacts supervisor for next task

  • Stop Time:

  • Delay Minutes (observed)

Safety Elements

  • Scoring Safety Elements
    Safe (S) = Safe Behaviors
    Unsafe (US) = Unsafe Behaviors
    NA = Not Applicable

  • 1. Maintained all body parts (feet, legs, hands, and arms) inside operator compartment, when in use.

  • 2. Ensured MHE was at complete stop, before dismounting.

  • 3. Maintained lift at proper distance from pallet, during picks / pallet wrapping, to avoid trip hazard.

  • 4. Demonstrated proper lifting techniques.

  • 5. Demonstrated proper driving techniques and sounded horn when entering doors, between cross aisles, around blind spots and exiting trailers.

Performance Estimate

Performance Grades

  • Scoring Performance Estimate
    Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

  • Skills in Methods

  • Method Characteristics:
    Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
    Meet = follows methods, proficient, consistent, steady, average
    Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection

  • Effort Level

  • Effort Characteristics:
    Below = slow, not best effort, slow motion
    Meet = steady, enthusiastic, average
    Exceed = fast, focused, sometimes too much

  • Time Utilization

  • Utilization Characteristics:
    Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
    Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
    Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Overall Performance Score

  • Performance Estimate =

  • Actual Performance from LMS

Coachable Moment

Review Coachable Behavior with associate

  • 5-Step Coaching Model
    1) Convey Positive Intent
    2) Describe behavior and actions observed
    3) State impact of desired coachable behavior(s)
    4) Ask associate to respond
    5) Focus discussion on solution

  • Was a Coachable Moment Observed:

  • Coachable category:

  • Coachable Behavior (Additional notes about employee's performance during this observation)

  • Follow-Up required:

  • Planned date for Follow-up:

  • Associate Signature:

  • Supervisor Signature:

  • Quality Audit by Managers

  • CMO Quality Feedback

  • Manager Signature:

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