CN QFSC 1

Information

1. KEY SECURITY

1.1 Does the Manager on Duty and staff working in store have their keys on their person? (Staff other than the MOD may have them locked in the safe or a locker, but they must be secure)
1.2 Is the Manager on Duty the only person accessing the safe? (If you witness others going into the safe, this must be dealt with)
1.3 Is the Key Holder List and Digi-lock safe code sheet up to date? Has the Drop Safe key been signed for? (Check staff listed against the rota. Any keys signed back in must be secure in the safe)
1.4 Are the EPOS keys in a signed, sealed envelope in the safe? (Investigate if they are not)

2.1 Staff working on shift and serving must be using their own code. Is this the case? Is till allocation in place?
2.2 Are temporary codes in use only issued to one staff member at a time? (Codes must also have been requested for new starters)
2.3 Are staff logging off the back of house laptop? (Must log off the till system from the laptop once cashing up / handover has been completed)

3.1 Have opening safe and cash counts been completed before starting the shift? (Ask to see the till receipt print out)
3.2 Is the handover procedure correct? (Safe and till check on all shift where there is a MOD change)
The Auditor should check the safe contents and one till. If there is a variance detected, check all other tills
3.3 Are cash variances within audit parameters at spot check?
3.4 Is the safe float total correct to that issued to the store? (Check 2 x £1 coin bags and 3 x silver bags)
3.5 Are cash transfers between the safe, cash bag and tills being processed correctly? (If in doubt, contact Audit or IT for information)
3.6 Is the Store Manager completing daily Drop Safe Checks when working on shift? (WSBS sheet should be completed with bag numbers on all days where the Manager has worked)

4.1 Are £20/£50 notes placed under the cash tray and checked for forgeries? (£50 notes must have been dual checked with the receipt printed and signed. Forgery pens should be on bar)
4.2 Are cash, CC Merchant Copy Receipts and Vouchers secure? (There should be no loose money around the tills, bar or office areas, merchant copy receipts must be kept and vouchers must have a valid receipt)
4.3 Is change only given as part of a genuine transaction? (Only for the note or coins given, additional cash must not be exchanged)

5.1 Have all redeemed loyalty cards been voided (torn) with the correct receipt attached? Inputted correctly for the relevant drink and at time of acceptance? (Cards left around the till should be placed in the drawer at the next transaction where applicable)
5.2 Is the Loyalty Card Poster in a prominent place in the office / staff area and are staff aware of correct procedures?
5.3 Are staff discount procedures being followed correctly? (Staff must never input a discount using their own card/code)
5.4 Are promotional discounts being processed correctly?

6.1 Are banking procedures being completed correctly? (Check banking book/stub for dates, cash total and dual signatures and ensure 2 staff are present when cash is dropped into the coffer)
6.2 Are change order receipts/ bags checked, signed and attached correctly? (Driver receipts kept on WSBS, Change receipts and bags retained with Change Order Rec Form)
6.3 Has the G4S bag been completed by 9am on delivery days? (Address details, no of deposits and cash total)
6.4 Is all banking being deposited into the Drop Safe? Is the blue fob kept in the main safe (where applicable)
6.5 Are G4S specific posters on the office wall?
6.6 Does the store have adequate supplies of grey G4S bags, Nero cash deposit bags and banking books?

7.1 Are all staff areas secure? (If there is a separate stockroom door, this must be locked when unattended)
7.2 Is the office door secured and locked when unattended and when cashing up / handover / G4S collection is in progress?
7.3 Is the store laptop secure? (In locked office, or locked down on bar when not in use)
7.4 Are Digi-locks changed in line with CN policy?

8.1 Is the CCTV in working order with cameras fully focussed and recording? (Unit secured and locked with key kept in safe)
8.2 Is the time and date correct? (within 15minutes of actual time)
8.3 Is the CCTV log up to date?
Follow up points for Store Manager