CN QFSC

• Audit Title

• Client / Site

• Area Manager

• Conducted on

  Date

• Auditor

• Location
  Address

• Manager on Duty

• Note: the audit must score 100% to pass. If any points are marked as NO, the audit is failed.

1. KEY SECURITY

• 1.1 Does the Manager on Duty and staff working in store have their keys on their person? (Staff other than the MOD may have them locked in the safe or a locker, but they must be secure)

  Yes

  No

  N/A

• 1.2 Is the Manager on Duty the only person accessing the safe? (If you witness others going into the safe, this must be dealt with)

  Yes

  No

  N/A

• 1.3 Is the Key Holder List and Digi-lock safe code sheet up to date? Has the Drop Safe key been signed for? (Check staff listed against the rota. Any keys signed back in must be secure in the safe)

  Yes

  No

  N/A

• 1.4 Are the EPOS keys in a signed, sealed envelope in the safe? (Investigate if they are not)

  Yes

  No

  N/A

2. EPOS SYSTEM AND CODES

• 2.1 Staff working on shift and serving must be using their own code. Is this the case? Is till allocation in place?

  Yes

  No

  N/A

• 2.2 Are temporary codes in use only issued to one staff member at a time? (Codes must also have been requested for new starters)

  Yes

  No

  N/A

• 2.3 Are staff logging off the back of house laptop? (Must log off the till system from the laptop once cashing up / handover has been completed)

  Yes

  No

  N/A

3. TILL AND SAFE CHECKS

• 3.1 Have opening safe and cash counts been completed before starting the shift? (Ask to see the till receipt print out)

  Yes

  No

  N/A

• 3.2 Is the handover procedure correct? (Safe and till check on all shift where there is a MOD change)

  Yes

  No

  N/A

• The Auditor should check the safe contents and one till. If there is a variance detected, check all other tills

• 3.3 Are cash variances within audit parameters at spot check?

  Yes

  No

  N/A

• 3.4 Is the safe float total correct to that issued to the store? (Check 2 x £1 coin bags and 3 x silver bags)

  Yes

  No

  N/A

• 3.5 Are cash transfers between the safe, cash bag and tills being processed correctly? (Use the Cash Management Report. If in doubt, contact Audit or IT for information)

  Yes

  No

  N/A

• 3.6 Is the Store Manager completing daily Drop Safe Checks when working on shift? (WSBS sheet should be completed with bag information on all days where the Manager has worked)

  Yes

  No

  N/A

4. CASH TENDER

• 4.1 Are £20/£50 notes placed under the cash tray and checked for forgeries? (£50 notes must have been dual checked with the receipt printed and signed. Forgery pens should be on bar)

  Yes

  No

  N/A

• 4.2 Are cash, CC Merchant Copy Receipts and Vouchers secure? (There should be no loose money around the tills, bar or office areas, merchant copy receipts must be kept and vouchers must have a valid receipt)

  Yes

  No

  N/A

• 4.3 Is change only given as part of a genuine transaction? (Only for the note or coins given, additional cash must not be exchanged)

  Yes

  No

  N/A

5. LOYALTY AND DISCOUNTS

• 5.1 Have all redeemed loyalty cards been voided (torn) with the correct receipt attached? Inputted correctly for the relevant drink and at time of acceptance? (Cards left around the till should be placed in the drawer at the next transaction where applicable)

  Yes

  No

  N/A

• 5.2 Is the Loyalty Card Poster in a prominent place in the office / staff area and are staff aware of correct procedures?

  Yes

  No

  N/A

• 5.3 Are staff discount procedures being followed correctly? (Staff must never input a discount using their own card/code)

  Yes

  No

  N/A

• 5.4 Are promotional discounts being processed correctly?

  Yes

  No

  N/A

6. BANKING & G4S PROCEDURES

• 6.1 Are banking procedures being completed correctly? (Check banking book/stub for dates, cash total and dual signatures and ensure 2 staff are present when cash is dropped into the coffer)

  Yes

  No

  N/A

• 6.2 Are change order receipts/ bags checked, signed and attached correctly? (Driver receipts kept on WSBS, Change receipts and bags retained)

  Yes

  No

  N/A

• 6.3 Has the G4S bag been completed by 9am on delivery days? (Address details, no of deposits and cash total)

  Yes

  No

  N/A

• 6.4 Is all banking being deposited into the Drop Safe? Is the blue fob kept in the main safe (where applicable)

  Yes

  No

  N/A

• 6.5 Are G4S specific posters on the office wall?

  Yes

  No

  N/A

• 6.6 Does the store have adequate supplies of grey G4S bags, Nero cash deposit bags and banking books?

  Yes

  No

  N/A

• 6.7 Is the latest Simphony Guide printed and available for staff to use?

  Yes

  No

  N/A

7. STORE SECURITY

• 7.1 Are all staff areas secure? (If there is a separate stockroom door, this must be locked when unattended)

  Yes

  No

  N/A

• 7.2 Is the office door secured and locked when unattended and when cashing up / handover / G4S collection is in progress?

  Yes

  No

  N/A

• 7.3 Is the store laptop secure? (In locked office, or locked down on bar when not in use)

  Yes

  No

  N/A

• 7.4 Are Digi-locks changed in line with CN policy?

  Yes

  No

  N/A

8. CCTV

• 8.1 Is the CCTV in working order with cameras fully focussed and recording? (Unit secured and locked with key kept in safe)

  Yes

  No

  N/A

• 8.2 Is the time and date correct? (within 15 minutes of actual time)

  Yes

  No

  N/A

• 8.3 Is the CCTV log up to date?

  Yes

  No

  N/A

• Follow up points for Store Manager