Title Page
-
Site Name
-
Audit Title (add cost centre and site name)
-
Date of Audit:
-
Prepared by
-
Store Representative
On arrival are you completing a VWAP at a PFS/Store combined
-
Are you in a PFS
-
Are all the LPG and Petrol pumps functional.
-
Is the forecourt tidy and free from spillage?
Starting the Customer journey - Parking away from the store and walking towards the shop, appraise and take into consideration the appearance of
-
Are landscaped areas in good order and presentable?
-
Is all external lighting working?
-
Are the road markings and signage/totems in good condition?
-
Are all car park surfaces and pavements free from wear/damage?
-
Is all surface drainage clear and undamaged?
-
Does it have curb appeal? Are external areas from from weeds and graffiti.
-
Are windows clean and free from defects?
-
Is the external decoration presentable?
-
Is the fascia and signage clean, presentable and free from defects?
-
Are shutters operational and do they look presentable?
-
Are there any other visible fabric defects?
Shop Floor, paying particular attention to what matters most to our customers, once inside consider
-
Is the signing in book available and used by our contractors.
-
Is the asbestos register available and signed by the contractors
-
Are the Autodoors operational and clean?
-
Are surface/flush mounted mats, presentable and free from dirt build up?
-
Are the store lighting levels acceptable?
-
Is the floor free from defects and trip hazards?
-
Are all shop floor chillers and freezers working and clean? Are there visible signs of leaks and ice build up.
-
Are customer escape routes free from obstruction?
-
Did you find the store temperature comfortable?
Thinking as the customer,
-
Is the cleaning standard in store acceptable? e.g. floor cleaned to edges etc?
-
Are the windows, frames and sills clean from dirt build up?
-
Up to a height of 3m as spec. Is the high level cleaning up to standard? e.g are there visible signs of spider webs and extreme dust build up.
-
Is the ceiling clean, free from defects and staining?
-
If the store has a hot food offer/bakery/counter. Is it kept clean?
-
Are the staff completing "clean as you go"?
Thinking as the colleague customer,
-
Is the cleaning in the warehouse and delivery areas up to standard?
-
If the store has an In Store Bakery, are colleagues carrying out clean as you go in accordance with food hygiene regulations?
-
Are colleagues promoting "clean as you go" in the canteens, break out and locker areas?
-
Are the plant room areas free from flammable materials and kept locked?
-
Is the service yard free from rubbish build up?
-
Is the shutter operational?
Colleague interaction, deliver any good news/positive messages to our customer. Guide/help colleagues by upskilling on what CFM can do for them.
-
Refresh Verisae with store colleague and give guidance and training on how to get the most out of verisae.
-
Present the new escalation process and define when to use it?
-
Review open work orders, outstanding and or historical. Escalate/action where applicable.
-
Review the pest file. Is the store free from pest activity.
-
Have all recommendations been actioned.
-
Review VWAP findings with store colleagues and agree recommendations and actions.
Further Observations and Items for Follow up
Is the store ready for
-
Summer
-
Winter
-
Christmas
RFM Follow up actions from the VWAP.
Colleagues feedback
-
I know who my Regional Facilities Manager is?
-
My Regional facilities manager communicates well?
-
My regional facilities manager supports me with closing snags following refit sand acquisitions?
-
Do you feel the FM escalation process works?
-
When there is a serious incident. I.E Ram raid - Fire - Flood, I receive good levels of communication &a support from my regional facilities manager?
Sign Off Section
Sign-off
-
Signature of Regional Facilities Manager completing VWAP.
-
Add signature
-
Signature of Store Representative
-
Add signature