COMPLETE SHOP AUDIT (REV 1)

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SIGNAGE

• The neon signs are switched on.

  Yes

  No

  N/A

• All the neon letters are working.

  Yes

  No

  N/A

• The signs are in a good condition.

  Yes

  No

  N/A

• The OPEN-sign is switched on.

  Yes

  No

  N/A

• The OPEN-sign and the main signs are on different switches.

  Yes

  No

  N/A

• Take pictures of the signage.

  Media

ENTRANCE

• The front windows are clean.

  Yes

  No

  N/A

• The front windows are free of damage/cracks.

  Yes

  No

  N/A

• The decal on the windows are in a good condition.

  Yes

  No

  N/A

• The front doors are open.

  Yes

  No

  N/A

• The shop entrance is clean and neat.

  Yes

  No

  N/A

• Take pictures of the front of the shop and the entrance.

  Media

• The necessary signs are on display.

  Yes

  No

  N/A

• The window display area is neat and clean.

  Yes

  No

  N/A

• The banners in the display area are in a good condition.

  Yes

  No

  N/A

• The security gate is closed.

  Yes

  No

  N/A

• The security gate is operatonal.

  Yes

  No

  N/A

COUNTER

• The counter tops are clean and neat.

  Yes

  No

  N/A

• The Lelo display on the counter is switched on and locked.

  Yes

  No

  N/A

• The counter area is clear of battery/pill stands.

  Yes

  No

  N/A

• The counter area appears neat and clean from the customers' point of view.

  Yes

  No

  N/A

• Take pictures of the counter from the customers' view.

  Media

• The computer equipment is clean and organized according to specifications.

  Yes

  No

  N/A

• The computer equipment is clear of prestik and prestik-marks.

  Yes

  No

  N/A

• The glass tops of the displays in the counter are free of clutter.

  Yes

  No

  N/A

• The floor area behind the counter is clear of boxes.

  Yes

  No

  N/A

• The counter area is clean and neat when checked from behind the counter.

  Yes

  No

  N/A

• Take pictures of the counter area from behind the counter.

  Media

• The fridge is operational.

  Yes

  No

  N/A

• There is a shelf allocated only for the stock.

  Yes

  No

  N/A

• The fridge is clear of empty containers/bottels.

  Yes

  No

  N/A

• The fridge is clear of any rotten food or sour milk.

  Yes

  No

  N/A

• The fridge is clean and clear of ice build-up.

  Yes

  No

  N/A

• All the drawers and shelves in the counter are neat and clean.

  Yes

  No

  N/A

• All paperwork is filed neatly in files, and information is quickly available.

  Yes

  No

  N/A

• The electrical cords in the counter are neatly bundled together and safe.

  Yes

  No

  N/A

• The electrical power points are being used safely.

  Safe

  At Risk

  N/A

• The damaged stock items are handled according to the procedures.

  Yes

  No

  N/A

SECURITY

• Money drops are being done correctly.

  Yes

  No

  N/A

• The running total on the drop summary sheet is correct.

  Yes

  No

  N/A

• The correct procedures are followed when the deposits are collected by Coin Security.

  Yes

  No

  N/A

• The safe is locked.

  Yes

  No

  N/A

• The float in the till is correct.

  Yes

  No

  N/A

• Customers bags are placed safely behind the counter.

  Yes

  No

  N/A

• The personal items/bags of staff members are placed in the correct location under camera view.

  Yes

  No

  N/A

• The panic button is working.

  Yes

  No

  N/A

• All refuse bags are checked by the manager before it is taken outside.

  Yes

  No

  N/A

KITCHEN AREA

• The area is clean, neat and odour-free.

  Yes

  No

  N/A

• Take pictures of the kitchen area.

  Media

• The dirty dishes are washed regularly.

  Yes

  No

  N/A

• The area is clear of empty bottles/containers.

  Yes

  No

  N/A

• The bin is emptied and cleaned regularly.

  Yes

  No

  N/A

• The kettle is clean.

  Yes

  No

  N/A

• The kettle is not leaking.

  Yes

  No

  N/A

• The electrical cord of the kettle is safe.

  Yes

  No

  N/A

• The kettle is placed on a stable & safe surface.

  Yes

  No

  N/A

• The kettle is not placed on top of any electrical appliances (like TV's, surveillance equipment/cabinets, DVD players, etc.).

  Yes

  No

  N/A

• The kettle is placed in an area where the steam will not damage anything.

  Yes

  No

  N/A

• The microwave oven is clean (inside & outside).

  Yes

  No

  N/A

• The glass in the microwave oven door is free of damage.

  Yes

  No

  N/A

• The microwave oven is free of rust on the inside/outside.

  Yes

  No

  N/A

• The electrical cord of the microwave oven is safe.

  Yes

  No

  N/A

• The microwave oven is placed on a stable & safe surface.

  Yes

  No

  N/A

• The electrical power points are being used safely.

  Yes

  No

  N/A

• The staff switch the power points off before removing plugs.

  Yes

  No

  N/A

SHOP

• The overall impression of the shop as you enter is that it is neat and clean.

  Yes

  No

  N/A

• Take pictures of the inside of the shop.

  Media

• The shop smells clean and fresh as you enter.

  Yes

  No

  N/A

• A clear copy of the FPB license is on display.

  Yes

  No

  N/A

• A clear copy of the business license is on display.

  Yes

  No

  N/A

• The floor tiles are cleaned properly.

  Yes

  No

  N/A

• The carpets are cleaned properly.

  Yes

  No

  N/A

• The vacuum cleaner is clean and in an acceptable condition.

  Yes

  No

  N/A

• The filters of the vacuum cleaner are cleaned regularly.

  Yes

  No

  N/A

• The vacuum cleaner's container is clean.

  Yes

  No

  N/A

• The walls are clean and clear of marks.

  Yes

  No

  N/A

• All the walls, cabinets and glass are clear of prestik & prestik-marks.

  Yes

  No

  N/A

• The shelving and cabinets are being cleaned properly.

  Yes

  No

  N/A

• The shop is clear of clutter/boxes.

  Yes

  No

  N/A

• All the lights in the shop are operational.

  Yes

  No

  N/A

• The necessary emergency lights are installed.

  Yes

  No

  N/A

• The necessary emergency signs are installed.

  Yes

  No

  N/A

• The necessary fire equipment is installed and serviced.

  Yes

  No

  N/A

• Note the date of the last service.

  Date

• The necessary fire equipment signs are installed.

  Yes

  No

  N/A

STOCK

• There are signs in the shop indicating the different DVD categories & prices.

  Yes

  No

  N/A

• The DVD tally is correct.

  Yes

  No

  N/A

• DVD runs are done monthly.

  Yes

  No

  N/A

• DVD and magazine exchanges are booked in regularly.

  Yes

  No

  N/A

• Enter the date of the oldest exchange to be booked in (magazine/DVD).

  Date

• The stock levels of cleaning products are sufficient.

  Yes

  No

  N/A

• The stock levels of toys are sufficient.

  Yes

  No

  N/A

• The stock levels of the lingerie are sufficient.

  Yes

  No

  N/A

• The stock levels of stationery are sufficient.

  Yes

  No

  N/A

• The stock levels of DVD's are sufficient.

  Yes

  No

  N/A

• Note the total amount of DVD's in the shop

• Stock orders are placed in accordance to Head Office requirements.

  Yes

  No

  N/A

• Stock ordered has been received up to date.

  Yes

  No

  N/A

• The orders and usage of toilet paper are normal.

  Yes

  No

  N/A

• The orders and usage of cleaning products are normal.

  Yes

  No

  N/A

• The prices displayed on the products are correct.

  Yes

  No

  N/A

MERCHANDISING

• The packing/display of condoms and batteries is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

• The packing/display of the glass cabinets is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

• The packing/display of toys is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

• The packing/display of the lingerie is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

• The packing/display of the DVD's is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

• The packing/display of magazines is acceptable.

  Yes

  No

  N/A

• Take a picture of this display area.

  Media

BACKROOMS

• The backrooms are clean and odour-free.

  Yes

  No

  N/A

• There are NO SMOKING-signs on display.

  Yes

  No

  N/A

• All the lights in this area are operational.

  Yes

  No

  N/A

• There are movies playing in the lounges/cinema's.

  Yes

  No

  N/A

• There are free condoms available in this area.

  Yes

  No

  N/A

• The emergency lights are installed.

  Yes

  No

  N/A

• The emergency signs are installed.

  Yes

  No

  N/A

• The electronic equipment for this area is operational.

  Yes

  No

  N/A

• The private viewing booths are cleaned regularly.

  Yes

  No

  N/A

• All the private viewing booths are operational.

  Yes

  No

  N/A

STAFF

• The staff on duty corresponds with the shift roster.

  Yes

  No

  N/A

• The shift roster is on site and in order.

  Yes

  No

  N/A

SHOP MANAGER / SUPERVISOR

• Take a picture of the staff member.

  Media

• Enter the staff member's full names.

• The staff member is wearing a name badge.

  Yes

  No

  N/A

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal/communication skills.

  Yes

  No

  N/A

• The staff member has enough product knowledge.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The staff under the manager/supervisor's control is satisfied with him/her (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

SHOP ASSISTANT 1

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is wearing a name badge.

  Yes

  No

  N/A

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The staff member has enough product knowledge.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

SHOP ASSISTANT 2

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is wearing a name badge.

  Yes

  No

  N/A

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The staff member has enough product knowledge.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

SHOP ASSISTANT 3

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is wearing a name badge.

  Yes

  No

  N/A

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The staff member has enough product knowledge.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

SHOP ASSISTANT 4

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is wearing a name badge.

  Yes

  No

  N/A

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The staff member has enough product knowledge.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

CLEANER 1

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

CLEANER 2

• Take a picture of the staff member and note their full names.

  Media

• Enter the staff member's full names.

• The staff member is presentable.

  Yes

  No

  N/A

• The staff member has acceptable verbal & communication skills.

  Yes

  No

  N/A

• The Regional Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The Area Manager is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The manager/supervisor is satisfied with the staff member (note any complaints).

  Yes

  No

  N/A

• The attitude of the staff member is acceptable.

  Yes

  No

  N/A

SUMMARY

• FINAL COMMENTS/CONCLUSION

• NOTES FOR NEXT AUDIT

• INSPECTOR

  Sign

• REGIONAL MANAGER

  Sign

• AREA MANAGER

  Sign

• SHOP MANAGER

  Sign

• SHOP ASSISTANT 1

  Sign

• SHOP ASSISTANT 2

  Sign

• SHOP ASSISTANT 3

  Sign

• SHOP ASSISTANT 4

  Sign

• CLEANER 1

  Sign

• CLEANER 2

  Sign

FOR OFFICE USE ONLY

• POSITIVE RESPONSES

• NEGATIVE RESPONSES

• TOTAL RESPONSES

• SHOP RATING