Information
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REGION
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Store :
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Conducted on
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RLPC
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Manager on Duty :
1.0 - PREVIOUS MONTHS REPORT REVIEW
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1.1 - Has the last Audit been reviewed?
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1.2 - Has the previous months non compliance been dealt with?
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Section 1 Further information
2.0 - SALES FLOOR
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2.1 - SECURITY GATES<br><br>Gates tested and working to agreed operational standard.
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2.2 - KEY LOG AND CABINET KEYS<br><br>Does the store have a key log and is it being used daily?<br>Are keys signed out and in?<br>Are all cabinet keys are accounted for?
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2.2 - Further information
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2.3 - SALES FLOOR CABINETS AND CAGES. <br><br>All cabinets locked on sales floor? <br>All cages locked?
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2.4 - DETAGGERS<br><br>Are detaggers securely stored?
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2.5 - DE-ACTIVATORS<br><br>Test live tags are being deactivated at each point
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2.6 - RF/EM TAGGED PRODUCT<br><br>Agreed Product tagged?
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2.7 - LAPTOP AND TABLET ALARMS<br><br>Are all laptops and Tablets hooked up to alarms? <br>Is the system working and active?
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2.8 - TELCO SECURITY ALARMS AND CLAMPS<br><br>Are all alarms working and all demo phones security clamped?
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2.9 - STORE SPECIFIC ON FLOOR STRATEGIES <br><br>Are all agreed protocols being followed?
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2.10 - FLOOR MODEL BAR CODING<br><br>All floor stock has bar code.
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2.11 - SALES FLOOR OVERHEADS<br><br>All products stored on overheads must be either out of reach of customers or appropriate from a security and risk perspective.
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2.12 - PRO DJ AND CAR AUDIO PRODUCTS<br><br>Are all Pro DJ and car sound products secured appropriate to security risk.
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2.13 - SPORTS WATCHES<br><br>Are all sports watches and personal devices secured for display? <br>Is all hang sell stock secured to agreed regional merchandising mechanics?
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2.14 - PORTABLE AUDIO<br><br>Do all display portable audio products have alarms attached?<br>Are the alarms working?<br>Is back up stock secured according or regional agreed expectations?
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2.15 - WORKSTATIONS<br><br>Confirm that there are no stock items being used by sales staff? <br>If there are stock items being used, why and why are they not being written off to store use if appropriate?<br>Check workstations for open stock. <br>Is there evidence of stock being left unattended at the work station?
3.0 - COUNTER PROCEDURES
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3.2 - RETURNS PROCEDURES<br><br>Check the returns products behind the counter. Do they have appropriate paperwork attached?
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3.2 - Further information
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3.4 - COUNTER AREA<br><br>Is the counter clean and tidy?<br>Are there any high value items stored at the counter?<br>Are all returns processed correctly, paperwork attached and sent to warehouse in a timely manner?<br><br>
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Section 3 Further information
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Section 3 follow up date for non compliance
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Section 2 Further information
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Section 2 follow up date for non compliance
4.0 - PAID IN FULL AND LAY BY
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4.1 - PAID IN FULL<br><br>Is there a paid in full section within the storeroom?<br><br>Are all products tagged as PIF?<br>Is there evidence of stock being checked?<br>Is the paid in full system being used for products not available at point of sale?<br><br>
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4.2 - LAY BY<br><br>Is there evidence of lay by report being printed on a minimum of 2 weekly interval?<br>Is there evidence of lay by being checked and actioned by store person and signed off by manager?<br>Is there evidence of further action or attempted contact to customer?<br>
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Section 4 Further information
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Section 4 follow up date for non compliance
5.0 - REPAIRS / SOLVUP / MOVEIT
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5.1 - SOLVUP SYSTEM<br><br>Are there any repairs in store over 2 days that have not been sent to repair agents?<br>Are there any outstanding repairs over 25 days? Do they have comments within the last week?<br>Discuss any repairs over 25 days with Manager.
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5.3 - FREIGHT AWAITING DESPATCH<br><br>Does the store have any outbound cons awaiting despatch?<br>Check all items awaiting despatch to ensure correct labelling and packaging as appropriate to the product and destination.<br>Check that small items are being sent via Toll Priority and that larger items are sent via Toll Ipec or Fast as appropriate.
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5.3 - Further information
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5.4 - MOVEIT MANIFESTS<br><br>Check last 14 days to ensure driver manifests are in use and being signed.
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5.4 - Further information
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Section 5 Further information
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Section 5 date for follow up for non compliance
6.0 - JBRL / SOR
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6.1 - Does the store have a separate section or bay in the warehouse for the JBRL?
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6.2 - Do all items have correct paperwork?<br><br>Return for credit form, proof of purchase, telco return, SOLVUP trouble shooting etc?
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6.3 - Are all items wrapped or boxed suitably for transit?
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6.4 - Are all items current?<br><br>Is there any evidence of times not being sent forward on the next despatch after return?
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6.5 - JBRL<br><br>Is the store taking pictures of their pallets upon wrapping and prior to load out? <br>Are the pickups signed by the driver and a manager?<br>Check last 2 despatches for compliance
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6.7 - SOR COMPLIANCE<br><br>Are there current SOR open?<br>Is there evidence of scan progress on returns?<br>Discuss past performance on SOR from store, region and national perspective.
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Section 6 Further information
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Section 6 follow up date for non compliance
7.0 - MANUAL CREDITS
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7.1 - Does the store have a dedicated Manual Credit section in the warehouse?
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7.2 - is the store only using one credit book?
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7.3 - Check credit book and ensure all products written and picked up have credits raised in TDC
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7.4 - Are all problem credits being followed up?
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7.6 - Are manual credits being raised within 2 days of arriving into store?
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Section 7 Further information
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Section 7 follow up date for non compliance
8.0 - TRANSFERS
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8.1 - Does the store have a separate section for inbound and outbound transfers?
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8.3 - Do all outbound transfers have paperwork attached?
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8.4 - Do all outbound transfers have Moveit labels on? <br>Have they been despatched within 1 hour of transit to ensure track and trace compliance.
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8.5 - Outstanding transfers.<br><br>Does the stores have outstanding transfers over 3 days metro and 7 days regional?<br>Has any action has been taken to reduce amount of outstanding transfers?<br>Are there any transfers disputed?
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8.5 - Further information
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Section 8 Further information
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Section 8 follow up date for non compliance
9.0 - NEGATIVE ON HAND REPORT.
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9.2 Is there recent evidence of Manager action on negative on hand report?<br>What is the extent of the stores negative on hand stock listing<br>and what action is being taken to reduce?
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9.2 - Further information
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Section 9 Further information
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Section 9 follow up date for non compliance
10.0 - WAREHOUSE SECURITY
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10.1 - Are all cages locked and secure?
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10.2 - Are back doors closed when not in use?
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10.4 - Staff exit policy in place and staff can demonstrate.<br><br>Check staff are using the front door to exit and enter during trade.<br>Check that no staff are using the loading dock for shortcuts to toilets, shopping centre or for smoke breaks.
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10.6 - Rubbish.<br><br>Are clear plastic bags in use in all bins on the floor, lunch room and storeroom?<br>Is there evidence of Manager checks on rubbish bags?<br>Are all empty cartons being flat packed before going to bins?
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Section 10 Further information
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Section 10 date for follow up for non compliance
11.0 - EQUIPMENT / OHS
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11.1 - Are all ladders functional, in good condition and without damage?<br><br>Checks wheels and step treads. Check platform.
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11.2 - Does the store have a WAV?<br><br>Is there a trained operator sign off sheet in store? Are only trained operators using it?<br><br>Is the daily check list attached to the WAV? Is it filled in daily?<br><br>Does the WAV show any signs of damage on frame, operator gate, load plate or wheels? Have Maintanence been called for noted issues?<br><br>Is the key taken out when not in use?
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11.3 - What sort of hand trolleys does these store have?<br><br>Are the functional? Are the wheels pumped up? Is the frame free from damage? If the store has load breaker, is the kick back working?
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11.4 - Is the store using safety knives?<br><br>Stores must only use approved knives to prevent possible OHS issues and damage to product.
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11.5 - Are aisles free from obstruction in the warehouse?
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11.6 - Is larger product being stored in line with JB HIFI Bulky goods policy?<br><br>Is the traffic light system in operation?<br><br>Is all other product being stores to minimise stock damage?
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Section 11 Further information
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Section 11 follow up date for non compliance
12.0 - SECURITY AWARENESS
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12.1 - Security Cameras.<br><br>Check security cameras layout is as per photo on the admin office wall.<br><br>Check each camera is operational and in focus. Check non are being hidden by internal signage or other obstructions.
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12.2 - Security Mud Map.<br><br>Check there is a map in use.<br><br>Is it being used as per instructions? Are there red dots showing theft patterns?
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Mud Map picture
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12.4 - TDC SOH Inaccuracy Register <br><br>Is it in use?<br><br>Is there evidence of appropriate follow up?
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12.5 - Stolen stock.<br><br>Check store has a stolen stock box on Manager desk.<br>Are all items tagged with date found, time, location and by whom?<br>Are all items within 2 weeks old? Have stock adjustments been submitted?
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Section 12 Further information
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Section 12 Follow up date for non compliance
13.0 - EDI AND MANUAL INVOICING
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13.1 - Are all invoices signed and stamped by the storeroom
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13.2 - Are managers signing agreed invoices
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13.2 - Further information
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13.3 - EDI invoice compliance.<br><br>Check last 10 invoices received from EDI reprint checks and ensure compliance. Are invoices signed off by a Manager? Check delivery dates and POD against receipt into TDC.
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13.3 - Further information
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Section 13 further information
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Section 13 follow up date for non compliance
14.0 - CUSTOMER PICK UP LOGS
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14.1 - Is the store using a customer pick up log?
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14.2 - Is there evidence of Manager and Store person checking stock and double signing out all customer pick ups?<br>Check last weeks pick up logs.
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14.3 - Does the store keep copies of customer receipts for each pick up?<br>Check last weeks logs
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Section 14 Further information
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Section 14 follow up date for non compliance
15.0 - GENERAL POINTS
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15.1 - PDA's<br><br>Are PDAs left unattended on the sales floor?<br><br>
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15.2 - Is there any evidence of stock being used instead of store assets?<br><br>For example monitors, work station radios, keyboards, hard drives etc. Stock must not be used and must be available for sale.
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15.3 - MANAGERS DESK<br><br>Is the workstation clean and tidy and free from stock?<br><br>
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15.4 - STORE PERSONS DESK<br><br>Is it clean, tidy and not used as a general dumping ground?<br>Are trays in use for transfers, customer orders, invoices etc.<br>Are folders in use for repairs, completed transfers, apple and telco etc.
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15.5 - Are all agreed items in the warehouse bar coded with JB HIFI printed labels?
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Section 15 Further information
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Section 15 follow up date for non compliance
SIGN OFF
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Conclusions
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Manager signature
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RLPC signature
