Concierge Opening Checks

• Conducted on

  Date

• List the names of opening team and closing team.

• Who is closing Duty Manager?

This Audit to be signed and sent to Concierge Manager and Assistant Concierge Manager.

LOGINS: Make sure the access computer for the gates is turned on first thing so it has time to warm up. Login details are: cwdoorman (password: CWd00rman) desk1, desk2, desk3 (password: reception)

• Are all computer’s turned on and logged into?

  Yes

  No

  N/A

LOCKER CHECKS: Report any faulty lockers to the opening DM.

• Which bay of lockers were checked?

• Which lockers need the battery replacing?

• Which lockers are faulty?

KEYS: You can collect the DM keys from the office locker if Kerrie has not collected them yet, keep the DM keys in the DM draw

• Has the DM retrieved the DM keys and locker keys?

LIGHTS: The lights control panel is to the left of the access gate computer, the lights are labelled. Lights/lamps to be turned on include the two in concierge area, gold bulb lights by NFF fridge, one in the sales area and one on the DM desk. Raise this with facilities department if any issues

• Have you switched the main lights on?

  Yes

  No

  N/A

• Are all lamps turned on?

  Yes

  No

  N/A

• Have you turned on the strip lights around the concierge desk?

  Yes

  No

  N/A

CCTV: The CCTV and pool camera should be left on overnight. Any maintenance issues, including sound issues, please report straight away as this a health and safety priority.

• Is the CCTV for the pool on as well as the underwater cameras?

  Yes

  No

  N/A

DESKTOPS: Ensure that all desktops have the relevant functions open and are logged into

• Have you logged in to the overhead security camera for the pool? Login: conc Password: conc. Report any issues to maintenance straight away.

  Good

  Fair

  Poor

  N/A

• Have you opened EZ runner on all computers? Login details are: conciergecw, Password : Thirdspace,

  Yes

  No

  N/A

• Have you opened Outlook on all computers and checked for any urgent emails that need immediate action?

  Yes

  No

  N/A

• Have you logged into lost property on desk 2? Keep this open only on desk 2, away from the entrance

  Yes

  No

  N/A

• Have you logged into NPS on desk 2 (Username- hope.wadman@thirdspace.london Password- Wadman or your own)

  Yes

  No

  N/A

• Have you opened Canary Wharf timetable on all computers?

  Yes

  No

  N/A

• Have you opened Cliniko (Username- concierge.canarywharf@thirdspace.london Password- welcome)

  Yes

  No

  N/A

• Have you opened Fisikal on all computers? (username- concierge.canarywharf@thirdspace.london Password- thirdspace)

  Yes

  No

  N/A

• Have you opened Our People? (Username- 07909522445 password- Thirdspace)

  Yes

  No

  N/A

BANKING: Remove the floats from the safe and place them into the draw and count reception float into till. (Email any discrepancies to Lenka Matos, Aaron Maguire, Joe Hollier, Michaela Helliwell and Hope Wadman) Any issues please report to CM or ACM. The float should always be £100.

• Does the float add up to £100?

  Yes

  No

  N/A

• Have you entered cash onto concierge daily banking spreadsheet?

  Yes

  No

  N/A

• Have you opened 'till' on EZ runner and confirmed the float is £100?

  Yes

  No

  N/A

• Is there enough change? If no report to ACM.

  Yes

  No

  N/A

PDQ: PDQ Security codes can be found on the back of each PDQ. Concierge PDQ security code is 2580

• Has the Z report and EOD banking been printed from the sales PDQ? Write ‘sales’ on the report and place in till.

  Yes

  No

  N/A

• Have you printed X reports from the concierge PDQ and printed X report from Ez-Runner? This is to ensure banking was closed properly last night

  Yes

  No

  N/A
RADIOS: Ensure that all departments have radios, please report any faulty or missing radios to Facilities Manager

• Are all the radios fully charged, in working order and allocated to the correct departments?

  Yes

  No

  N/A

CONCIERGE AREA: Everything that touches the marble is the concierge area. Attention to detail and consistency is essential. Please label each newspaper/magazines with a Third Space sticker on the top left of the newspaper and any spare newspapers can be left for members to have. Newspapers must be displayed symmetrically. The chairs must be straight and in line with rug markings and other furniture. Remove any out of date magazines.

• Are ALL the rugs and carpets clean and free from marks or bits?

  Good

  Fair

  Poor

  N/A

• Do all the flowers still look fresh and ‘like new’? (Check the positioning of the flowers and vases)

  Good

  Fair

  Poor

  N/A

• Are all coffee tables directly under the lights and is the wood facing the same way?

  Yes

  No

  N/A

• Have you separated and allocated all newspapers (1 for concierge, 1 for TPR and 1 each for male/female PP)

  Yes

  No

  N/A

• Are the newspapers aligned and looking neat?

  Yes

  No

  N/A

• Do all the magazines have their bindings facing out and are the same magazines on top of each other?

  Yes

  No

  N/A

WRISTBANDS: These should be prepared each morning for the day. Ensure you double check the amount of wristbands and look out for any group ex updates.

• Have wristbands been counted out for any Yard WOD/Strong classes?

  Good

  Fair

  Poor

  N/A

• Is the instructor sign in opened, up to date and ready to use?

  Yes

  No

  N/A

LAUNDRY: Check for any laundry in the drawer that was handed in late from the previous night. Log laundry and add to excel and printed laundry log, and place in blue laundry bag ready for collection. Email the laundry to william@superlaundry.co.uk, edvin@superlaundry.co.uk and hassen@superlaundry.co.uk

• Is the laundry correct and ready for collection?

  Yes

  No

  N/A

IMPORTANT:

• Have you checked the diary for guests and important notes?

  Yes

  No

  N/A

• Have you read the handover?

  Yes

  No

  N/A

• Do we have at least 8 high visibility jackets?

  Yes

  No

  N/A

• Has the Alan Herdman list been printed? (if not email them)

  Yes

  No

  N/A

• Have you wiped down the concierge desk, phones and computers screens with the cleaning spray and cloth?

  Yes

  No

  N/A

• FIRST AID BOX: has it been located and checked to ensure well stocked?

  Yes

  No

  N/A

LOST PROPERTY:

• Have you cleared out any lost property items from all drawers which are older than 10 days? Place any clothes/shoes in a blue sack and leave it by Kerrie’s desk.

  Yes

  No

  N/A

• Has all lost property been carefully logged and stored away correctly? – Any toiletries/hairbrushes/bottles don’t need logging, just add the date to the item.

  Yes

  No

  N/A

TASKING FOR THE DAY & WEEK

• Has to do list been checked and tasked delegated for the day?

  Yes

  No

  N/A

HANDOVER, OBSERVATIONS & IDEAS

• Please include anything that you feel is important we are aware of.