Title Page
-
Document No.
-
Conducted on
-
Prepared by
-
Location
Front Door Arrival Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Check In Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Bell Services Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
The Guestroom-General
-
CLOSET/ARMOIRE
- HANGERS
- IRON / IRONING BOARD (1) - Iron (1) - Ironing Board (1) - Closet Organizer
- ROBES Two (2) property-specific logoed Bathrobes
- LAUNDRY / SHOE SHINE One (1) Non-logoed Laundry Bag Two (2) logoed Laundry Lists Shoeshine service non-logoed basket, tray or cloth bag
- LUGAGGE RACK -One (1)
- UMBRELLA - One (1) Logoed full size collapsible umbrella
- SHOPPING BAG
- SLIPPERS Two(2) pairs of non-logoed Slippers
- EXTRA PILLOWS/BLANKETS
-
IN ROOM COFFEE/TEA SERVICE
- SERVEWARE
- BREWER
- COFFEE
- TEA
- CONDIMENTS
-
ACCESORIES
- WASTEBASKET / RECYCLING
- GLASSWARE
- ICE BUCKET / TRAY
- MISCELLANEOUS ITEMS
-
ELECTRONICS / COMMUNICATIONS
- CLOCKS
- TELEVISIONS
- TELEPHONES
- SAFES
- REFRIGERATORS
-
BATHROOM / DRESSING AREA
- AMENITY TRAY / SOAP DISH
- WASTEBASKET / RECYCLING
- FACIAL TISSUE
Problem Resolution
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Concierge
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Restaurant Dinner
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Wake Up Call
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
In Suite Dinning-Breakfast
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Housekeeping Request
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Lounge Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
In Suite Dinning-Dinner
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Bell Services Departure Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Check Out Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
Front Door Departure Experience
-
The experience made me feel...
- Delighted
- WOW'd
- Appreciated
- Cared For
- Pleased
- Comfortable
- Content
- Excited
- Relieved
- Surprised
- Indifferent
- Hurried
- Neglected
- Dissapointed
- Frustated
- Displeassed
- Stressed
- Angered
-
Please enter the details that recap the experience in chronological order from an emotional point of view
-
ENHANCERS: List the unexpected occurrences that impacted the experience in a very positive way
-
DETRACTORS: List the unexpected occurrences that impacted the experience in a very negative way
-
To what extent was the Ambassador AUTHENTIC during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador FLAWLESS during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent was the Ambassador INNOVATIVE during the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
To what extent did the Ambassador PERSONALIZE the experience? 1=Well below expectations 5=Greatly exceeds expectations
-
How much did the physical environment (lighting, audio/noise, scent, etc...) influence your impression? 1= Extremely Negative Influence 5=Extremely Positive Influence
-
Overall, how satisfied were you with this experience? 1= Extremely Dissatisfied 5=Extremely Satisfied
