Conrad Tonglu

• Document No.

• Conducted on

  Date

• Prepared by

• please email to all morning briefing team on the follow morning and backup in L-COMMON-MOD-MOD REPORT请在第二天早上以邮件发送给所有参加早会的成员并将此报告放于公盘中

Breakfast

• follow guest Arrival Experience for breakfast and restaurant atmosphere <br>Greeting, Lighting, Temperature, Scent, Music... <br>跟进客人的早餐体验包括餐厅氛围，灯光，温度，气味，音乐

  Yes

  No

  N/A

• interact with CTRIP guests and take comments, room number.... (guest 1)与携程客人互动，听取客人的意见，房间号码...

  Yes

  No

  N/A

• interact with CTRIP guests and take comments, room number.... (guest 2)与携程客人互动，听取客人的意见，房间号码...

  Yes

  No

  N/A

• interact with CTRIP guests and take comments, room number.... (guest 3)与携程客人互动，听取客人的意见，房间号码...

  Yes

  No

  N/A

Entrance

• Drive-way clean and well presented 车道是否干净整洁<br>Doorman / security present and well presenting是否有门卫及保安，仪容仪表得体

  Yes

  No

  N/A

Lobby

• Lobby 大堂 <br>All luggage trolleys polished 所有行李车干净整洁<br>Lights working properly 灯光是否正常<br>Lobby cool & fresh 大堂温度适合&清爽<br>music音乐/ Cleanliness & Condition干净和状态：flooring地面/ walls墙面/ ceiling天花板

  Yes

  No

  N/A

• Public rest rooms are clean and has fresh smell公共卫生间干净无异味

  Yes

  No

  N/A

• Any cleanliness / condition defect?有任何清洁及状态问题吗？

  Yes

  No

  N/A

• Guest Elevator inspection 客梯检查,

  Yes

  No

  N/A

Staff Canteen 员工餐厅

• Food quality and quantity 食品质量和数量

  Yes

  No

  N/A

• Any cleanliness / condition defect? 有任何清洁/状态问题吗？

  Yes

  No

  N/A

CTRIP guests arrival and departure

• check all arrival and departure guests from CTRIP 注意所有携程到店和离开的客人

  Yes

  No

  N/A

• Farewell CTRIP departure together with Sales ambassador 与销售负责人一起告别携程的客人

  Yes

  No

  N/A

• take guest comments and ask for positive feedback if guest satisfied (Guest 1)听取客人意见，如果客人满意向客人寻求积极的反馈

  Yes

  No

  N/A

• take guest comments and ask for positive feedback if guest satisfied (Guest 2)听取客人意见，如果客人满意向客人寻求积极的反馈

  Yes

  No

  N/A

• Check Ctrip arrival rooms 查看携程渠道入住的房间

  Yes

  No

  N/A

• welcome guest on arrival and help to arrange their stay scheduel 欢迎客人的到来并帮助安排客人的入住时间

  Yes

  No

  N/A

Room 1

• Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

  Yes

  No

  N/A

• Closet 衣柜<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>1 laundry bag & 1 laundry list 一个洗衣袋和1张洗衣清单<br>2 bathrobe 2件浴袍<br>6wooden hanger+ 6wooden hanger with clip 6个木衣架和6个带有夹子的木衣架<br>Shoeshine mitt 擦鞋机

  Yes

  No

  N/A

• Mini Bar迷你吧<br>Check items expire date or any item missed 检查过期日期以及是否缺失任何物品

  Yes

  No

  N/A

• Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

  Yes

  No

  N/A

• Bathroom浴室<br>Heavenly bath amenity set *1, soap *1 洗浴套装一份，香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两个<br>Dental kit*2, shaving kit*1, comb *1, 牙线两个， 剃须刀一个，梳子一把<br>Shower cap*1, bath towel *4, bath mat*1 浴帽一个，浴巾4个 ，淋雨垫一个<br>Wash cloth *4, hand towel *2, heavenly bathrobe *1 面巾4块，擦手巾两块，浴袍一件

  Yes

  No

  N/A

• Toilet 卫生间<br>Roll paper *2, sanitary bag *1 卫生纸两卷 卫生袋一个

  Yes

  No

  N/A

• Overall Condition/ Cleanliness整体状态/清洁度<br>Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗？

  Yes

  No

  N/A

• Balcony clean 阳台干净整洁

  Yes

  No

  N/A

Room 2

• Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

  Yes

  No

  N/A

• Closet 衣柜<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>1 laundry bag & 1 laundry list 一个洗衣袋和1张洗衣清单<br>2 bathrobe 2件浴袍<br>6wooden hanger+ 6wooden hanger with clip 6个木衣架和6个带有夹子的木衣架<br>Shoeshine mitt 擦鞋机

  Yes

  No

  N/A

• Mini Bar迷你吧<br>Check items expire date or any item missed 检查过期日期以及是否缺失任何物品

  Yes

  No

  N/A

• Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

  Yes

  No

  N/A

• Bathroom 浴室<br>Heavenly bath amenity set *1, soap *1 洗浴套装一份，香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两个<br>Dental kit*2, shaving kit*1, comb *1, 牙线两个， 剃须刀一个，梳子一把<br>Shower cap*1, bath towel *4, bath mat*1 浴帽一个，浴巾4个 ，淋雨垫一个<br>Wash cloth *4, hand towel *2, heavenly bathrobe *1 面巾4块，擦手巾两块，浴袍一件

  Yes

  No

  N/A

• Toilet 卫生间<br>Roll paper *2, sanitary bag *1 卫生纸两卷 卫生袋一个

  Yes

  No

  N/A

• Overall Condition/ Cleanliness整体状态/清洁度<br>Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗？

  Yes

  No

  N/A

• Balcony clean 阳台干净整洁

  Yes

  No

  N/A

Villa

• Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

  Yes

  No

  N/A

• Closet 衣柜<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>1 laundry bag & 1 laundry list 一个洗衣袋和1张洗衣清单<br>2 bathrobe 2件浴袍<br>6wooden hanger+ 6wooden hanger with clip 6个木衣架和6个带有夹子的木衣架<br>Shoeshine mitt 擦鞋机

  Yes

  No

  N/A

• Mini Bar迷你吧<br>Check items expire date or any item missed 检查过期日期以及是否缺失任何物品

  Yes

  No

  N/A

• Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

  Yes

  No

  N/A

• Bathroom 浴室<br>Heavenly bath amenity set *1, soap *1 洗浴套装一份，香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两个<br>Dental kit*2, shaving kit*1, comb *1, 牙线两个， 剃须刀一个，梳子一把<br>Shower cap*1, bath towel *4, bath mat*1 浴帽一个，浴巾4个 ，淋雨垫一个<br>Wash cloth *4, hand towel *2, heavenly bathrobe *1 面巾4块，擦手巾两块，浴袍一件

  Yes

  No

  N/A

• Toilet 卫生间<br>Roll paper *2, sanitary bag *1 卫生纸两卷 卫生袋一个

  Yes

  No

  N/A

• Overall Condition/ Cleanliness整体状态/清洁度<br>Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗？

  Yes

  No

  N/A

• Balcony clean 阳台干净整洁

  Yes

  No

  N/A

• Swimming pool clean and water fresh 泳池干净整洁，池水清澈

  Yes

  No

  N/A

Afternoon in lobby and Public Area (departure + Arrival)

• Help welcoming guests and farewell departures 帮助迎宾和送别客人

  Yes

  No

  N/A

• if any Guest waiting for check in , talk to guest , invite for coffee or tea, comfort guest if needed 如果有客人在等待办理入住，与客人交谈，请客人喝咖啡或茶，如果有需要安抚客人情绪。

  Yes

  No

  N/A

• Help Concierge if needed dropping or pick up guests using golf cart 如果有需要协助礼宾部使用车接送客人

  Yes

  No

  N/A

outdoor Swimming Pools

• (in door pool) Life Saving Equipment clean and well presented 救生设施干净且完好展示

  Yes

  No

  N/A

• Life guards present and well groomed 救生员在场，仪容整洁

  Yes

  No

  N/A

• FB service staff present 餐饮服务生在场

  Yes

  No

  N/A

• Bar counter clean and service available 酒吧整洁，服务到位

  Yes

  No

  N/A

• Any cleanliness / condition defect? 有任何清洁/状态问题吗？

  Yes

  No

  N/A

indoor Swimming Pools

• (in door pool) Life Saving Equipment clean and well presented 救生设施干净且完好展示

  Yes

  No

  N/A

• Life guards present and well groomed 救生员在场，仪容整洁

  Yes

  No

  N/A

• Any cleanliness / condition defect? 有任何清洁/状态问题吗？

  Yes

  No

  N/A

Spa

• Spa therapist present , well groomed and with good attitude 水疗师仪容整洁，态度端正

  Yes

  No

  N/A

• check spa massage rooms , smell, cleanliness ...检查水疗中心按摩室，气味，清洁度...

  Yes

  No

  N/A

Garden area

• check general cleaning and presentation of outdoor garden area 检查室外花园区域的清洁情况

  Yes

  No

  N/A

• check lake side garden cleanliness and service 检查湖边花园的清洁状况

  Yes

  No

  N/A

Activities

• Check on Lama situation and arrangement 检查羊驼位置和安排

  Yes

  No

  N/A

• check todays outdoors activities arrangement 检查当天的户外活动和安排

  Yes

  No

  N/A

• team member present and service available 团队成员出席并提供服务

  Yes

  No

  N/A

Dinner

• Check dinner booking and preparation at 5:30 pm 在下午五点半检查晚餐预定和准备工作

  Yes

  No

  N/A

• follow guest Arrival Experience for Dinner and restaurant atmosphere <br>Greeting, Lighting, Temperature, Scent, Music... 跟踪客人的晚餐到店体验情况，餐厅的氛围，灯光，温度，气味，音乐

  Yes

  No

  N/A

• check for CTRIP guest booking, welcome them and follow their experience 检查携程客人的预定，欢迎他们和关注他们的体验情况

  Yes

  No

  N/A

• interact with guests and take comments, room number.... (guest 1) 与客人互动并听取客人的意见，房间号码...

  Yes

  No

  N/A

• interact with guests and take comments, room number.... (guest 2)与客人互动并听取客人的意见，房间号码...

  Yes

  No

  N/A

• interact with guests and take comments, room number.... (guest 3)与客人互动并听取客人的意见，房间号码...

  Yes

  No

  N/A

Any outstanding associate or case you would like to share? 有什么特别的事件或表现优异的员工你想要分享的吗？