Information

  • Document No.

  • Conducted on

  • Prepared by

  • please email to all morning briefing team on the follow morning 请在第二天早上以邮件发送给所有参加早会的成员

  • audit

Hotel Main Entrance 酒店主入口

  • Hotel exterior 酒店外围<br><br>Car park is properly organized 车辆停放是否合理有序<br>Drive-way clean and well presented 车道是否干净整洁<br>Exterior signage and all lighting working 外围指示牌几灯光正常工作<br>Doorman / security present and well presenting是否有门卫及保安,仪容仪表得体

  • Lobby 大堂<br>All luggage trolleys polished 所有行李车干净整洁<br>Lights working properly 灯光是否正常<br>Lobby cool & fresh 大堂温度适合&清爽<br>music音乐/ Cleanliness & Condition干净和状态:flooring地面/ walls墙面/ ceiling天花板<br><br>

  • Luggage store room 行李房<br><br>Are all areas clean and in order? Locked at all times? All luggage are recorded and tagged?<br>所有区域是否整洁有序?门是否保持常锁状态?所有行李是否登记并且有标签?

  • Associate员工<br><br>Friendly,Attentive,友好 专注<br>On brand grooming and uniform制服干净整洁,仪容仪表符合品牌标准

Public Area 公共区域

  • Public rest rooms are clean and has fresh smell公共卫生间干净无异味

  • All lights are working 所有灯光正常工作

  • Any cleanliness / condition defect?有任何清洁及状态问题吗?

  • B1/B2 entrance elevator area clean and tidy负一/二楼电梯入口周围区域干净整洁

Guest Elevator inspection 客梯检查

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

Beer Society/ Lobby Bar 啤酒吧/大堂吧

  • Arrival Experience 到店体验<br>Greeting, Lighting, Scent, Music问候语,灯光,气味,音乐

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Delivery of products(Timing, Quality, Temperature, Taste)产品配送(时间,质量,温度,口味)

  • Department Head is present部门负责人是否在场<br>

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

ADD 全日制西餐厅

  • Arrival Experience 到店体验<br>Greeting, Lighting, Scent, Music问候语,灯光,气味,音乐

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Toilet clean?卫生间干净吗?<br>

  • Department Head is present部门负责人是否在场<br>

  • Buffet quality , fresh, clean自助餐质量,新鲜,干净

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

In Room Dining 房内用餐

  • The way of taking order下单方式<br>Associate greeting by guest name 员工以客人名字问候客人<br>Associate take order with attentive approach and repeating the order 员工主动友好给客人点餐并重复订单内容<br>Associate conclude order by advising delivery time 员工告知客人餐品预计送达时间再结束客人点单<br>

  • Delivery of order 订单的送达<br>Identify by department name through door viewer<br>Quality of products - Timing, Temperature, Presentation and Taste 产品质量-时间,温度,展示和口味<br>Offering of dining option-desk or trolley用餐选择提供-桌子还是推车<br>Presentation of bill - folder with hotel pen and comment card 账单展示-放在装有酒店圆珠笔及评论卡的夹子中<br>Bid "enjoying dining" and farewell/ advising of collection 离开时,“祝您用餐愉快“问候客人/询问客人建议收餐时间

Chinese Restaurant 中餐厅

  • Arrival Experience 到店体验<br>Greeting, Lighting, Scent, Music问候语,灯光,气味,音乐

  • Department Head is present部门负责人是否在场<br>

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Delivery of products(Timing, Quality, Temperature, Taste) 产品配送(时间,质量,温度,口味)

  • Toilet clean?卫生间干净吗?

  • Any cleanliness / condition defect?有任何清洁/状态问题吗?

Banquet & Function Rooms宴会厅及功能厅

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Awareness of events details 了解活动细节

  • Restroom clean?卫生间干净吗?<br>

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

Swimming Pool 泳池

  • Changing room is clean and tidy 更衣室干净整洁

  • Life Saving Equipment clean and well presented 救生设施干净且完好展示

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

Fitness Center 健身中心

  • Arrival Experience 到店体验<br>Greeting, Lighting, Scent, Music问候语,灯光,气味,音乐

  • Temperature is comfortable 温度适宜

  • Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response 服务过程全程主动热情,积极回复<br>On brand uniform and grooming 着工装并且仪容仪表符合品牌标准

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

Guest Room Inspection 客房检查 room 1

Room No. & Room Type 房间号和房型

A. Room Door房门

  • Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

B. Closet 衣柜

  • Closet 衣柜<br>Luggage shelf 行李架<br>Umbrella & on brand tag 雨伞及标签<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>2 bathrobe 2件浴袍<br>5wooden hanger+ 5wooden hanger with clip 5个木衣架和5个带有夹子的木衣架<br>Electronic torch 手电筒

C. TV & Mini Bar 电视和迷你吧

  • Check 3 program channels randomly base on the channel list根据电视频道随机抽查三个频道

  • Mini Bar迷你吧<br>Check Mini Bar cleanliness 检查迷你吧是否干净整洁

D. Work Station工作台

  • Lamp/ Cordless telephone is working 灯和电话正常工作<br>Telephone Bill List/ Internet cable/ Service Directory/ IRD Menu is clean 电话收费表/网线/服务指示/房内用餐菜单干净<br>Recycle bin*1, Non recycle bin*1 可回收及不可回收垃圾桶各一个

  • Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

E. Bath Room 淋浴间

  • Heavenly bath amenity set *1, soap *1 洗浴套装一份,香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两瓶<br>Wash cloth *2, hand towel *2 bath towel *2 面巾两块,擦手巾两块,浴巾两个

  • Toilet 卫生间<br>Roll paper *2 卫生纸两卷

F. Overall Condition/ Cleanliness整体状态/清洁度

  • Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗?

Guest Room Inspection 客房检查 room 2

Room No. & Room Type 房间号和房型

A. Room Door房门

  • Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

B. Closet 衣柜

  • Closet 衣柜<br>Luggage shelf 行李架<br>Umbrella & on brand tag 雨伞及标签<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>2 bathrobe 2件浴袍<br>5wooden hanger+ 5wooden hanger with clip 5个木衣架和5个带有夹子的木衣架<br>Electronic torch 手电筒<br><br>

C. TV & Mini Bar 电视和迷你吧

  • Check 3 program channels randomly base on the channel list根据电视频道随机抽查三个频道

  • Mini Bar迷你吧<br>Check Mini Bar cleanliness 检查迷你吧是否干净整洁

D. Work Station工作台

  • Lamp/ Cordless telephone is working 灯和电话正常工作<br>Telephone Bill List/ Internet cable/ Service Directory/ IRD Menu is clean 电话收费表/网线/服务指示/房内用餐菜单干净<br>Recycle bin*1, Non recycle bin*1 可回收及不可回收垃圾桶各一个

  • Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

E. Bath Room 淋浴间

  • Heavenly bath amenity set *1, soap *1 洗浴套装一份,香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两瓶<br>Wash cloth *2, hand towel *2 bath towel *2 面巾两块,擦手巾两块,浴巾两个

  • Toilet 卫生间<br>Roll paper *2 卫生纸两卷

F. Overall Condition/ Cleanliness整体状态/清洁度

  • Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗?

Guest Room Inspection 客房检查 room 3

Room No. & Room Type 房间号和房型

A. Room Door房门

  • Door /Room No. /Fire Escape Instruction 房门/房间号/火灾逃生指示<br>Double lock work 双重锁正常工作<br>Evacuation plan 逃生计划

B. Closet 衣柜

  • Closet 衣柜<br>Luggage shelf 行李架<br>Umbrella & on brand tag 雨伞及标签<br>Iron & board 熨斗及熨烫板<br>2 pairs of slippers 2双拖鞋<br>Safe box functioning 保险柜正常工作<br>2 bathrobe 2件浴袍<br>5wooden hanger+ 5wooden hanger with clip 5个木衣架和5个带有夹子的木衣架<br>Electronic torch 手电筒

C. TV & Mini Bar 电视和迷你吧

  • Check 3 program channels randomly base on the channel list根据电视频道随机抽查三个频道

  • Mini Bar迷你吧<br>Check Mini Bar cleanliness 检查迷你吧是否干净整洁

D. Work Station工作台

  • Lamp/ Cordless telephone is working 灯和电话正常工作<br>Telephone Bill List/ Internet cable/ Service Directory/ IRD Menu is clean 电话收费表/网线/服务指示/房内用餐菜单干净<br>Recycle bin*1, Non recycle bin*1 可回收及不可回收垃圾桶各一个

  • Curtain & Sheers/ Window 窗帘和遮光帘/窗户<br>Cleanness& Condition 干净且状态良好

E. Bath Room 淋浴间

  • Heavenly bath amenity set *1, soap *1 洗浴套装一份,香皂一块<br>Hair drier*1吹风机一个<br>Tissue box *1纸巾盒一个<br>Bottle water *2 瓶装水两瓶<br>Wash cloth *2, hand towel *2 bath towel *2 面巾两块,擦手巾两块,浴巾两个

  • Toilet 卫生间<br>Roll paper *2 卫生纸两卷

F. Overall Condition/ Cleanliness整体状态/清洁度

  • Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗?

Executive Lounge 行政酒廊

  • Arrival Experience 到店体验<br>Greeting, Lighting, Scent, Music问候语,灯光,气味,音乐

  • Quality of Buffet 自助餐质量<br>Clean and tidy,all food are well displayed with label 干净整洁陈列并贴有标签

  • Staff 员工<br>Attentiveness through out the service,anticipate and prompt response <br>服务过程主动热情,积极回复<br>On brand uniform and grooming <br>着工装并且仪容仪表符合品牌标准

  • Meeting room are in good condition 会议室状况良好

  • Restroom clean?卫生间干净吗?

  • Any cleanliness/ condition defect 有任何清洁/状态问题吗?

Back of House 后场

  • Lighting setting(energy saving)? 灯光设置(是否节能模式)?

  • The air condition setting(energy saving)? 空调设置(节能模式)?

  • All office door locked after operation? 下班后是否所有办公室锁好?

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

  • Staff Locker room any cleanliness/condition defect? 员工更衣室有任何清洁/状态问题吗?

  • Staff dormitory any safety/cleanliness/condition defect?员工宿舍有任何安全/清洁/设备状态问题吗?

Laundry Room洗衣房

  • Laundry room is clean and tidy 洗衣房干净整洁<br>Laundry room is locked after operation 下班后洗衣服门上锁

  • Any defect need to be followed up? 有需要跟进的破损缺陷等问题吗?

Staff Canteen 员工餐厅

  • Food quality and quantity 食品质量和数量

  • Any cleanliness / condition defect? 有任何清洁/状态问题吗?

CCTV & Staff Entrance 监控室和员工通道入口

  • Security present and well groomed 保安在岗且仪容仪表得体

  • All monitors are working所有监控是否正常工作<br>Any condition / facility defect?有任何设施设备有缺陷或破损吗?

Garbage Room垃圾房

  • garbage room 垃圾房<br>Outside garbage room is clean and tidy. 垃圾房外围干净整洁<br>Any condition defect? 有任何缺陷破损吗?

Underground Parking Area 地下停车场

  • Any lights/cleanliness /condition defect?有无任何灯光、设备及卫生清洁问题

  • Check if the door of the guest's car is open 检查是否存在客人车门未关的情况

Roof Top 顶楼平台

  • Any other condition defect? 有无设施设备问题

  • Any leakage of the water tank? 水箱是否漏水?

Staff Issue 员工

  • Staff 1: Spot check the hotel product knowledge and emergency response 员工一:抽查酒店产品知识及遇突发情况的反应

  • Staff 2: Spot check the hotel product knowledge and emergency response 员工二:抽查酒店产品知识及遇突发情况的反应

  • Ask at least one Team Members their advice and suggestions to hotel 询问至少一位员工对于酒店的建议及意见

Any outstanding associate or case you would like to share? 有什么特别的事件或表现优异的员工你想要分享的吗?

Guest Comments/ Suggestion 客人建议或评论

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