Consultant SUPERCHARGED Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

My Review

• Name

• Branch

• Select date

  Date

• Uniform Spot Check

  Media

• Uniform Compliant with Wearer Guide?

SMART People

• STAR Timecard Compliance

  YES

  NO

• Evidence of self-development though My Learning World

  YES

  NO

• Contributes to FUN and ENGAGEMENT of team

  YES

  NO

SMART Customer

• WCSS Wtd

• WCSS expectations met? (80%)

  YES

  NO

• Evidence of TRUST behaviours: SFL/Tariff Tailor/Upsell

  YES

  NO

SHARP Ops

• Actively contributes to Operational Efficiency of the branch

  YES

  NO

SMART Selling

• Notional Trading Margin Actual

• NTM Target Achieved? (100%)

  Not met

  Met

  Stretch

  Super Stretch

• GEEK SQUAD - High Tier SR

• HT Target Achieved? (50%)

  YES

  NO

• GEEK SQUAD - Low Tier SR

• LT Target Achieved? (25%)

  YES

  NO

• Accessory Strike Rate

• ASR Target Achieved? (40%)

  YES

  NO

• Telco TM (Fixed Line Broadband)

• TELCO Target Achieved? (10% of NTM Target)

  YES

  NO

• SIMO TM (Postpay)

• SIMO Target Achieved (10% of NTM Target)

  YES

  NO

• Evidence of Profit Maximisation (Footfall Conversion, Up-Sell, Attach, Postpay Conversion, BB Health Check, ATV)

  YES

  NO

• Agree a score the best reflects your Business Result Achievement last week

  Over Achieving

  Achieving

  Under Achieving

  Too New to Rate

SMART Planning for Success

• What areas do you feel you have been successful?

• What areas do you feel you need to improve in and develop further?

• What will you do over this week to improve in these areas?

• Do you require any additional support?

  Yes

  No

  N/A

RAG Score

• Green 12+

  Amber 8-11

  Red below 7

• Consultant

  Sign

• Manager

  Sign