EECC Commercial Focus Assessment

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Region

  Select 101 102 103 104 105 106 107 108 109 110

  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110

• Store Name

• Store Number

• Select date

  Date

CUSTOMER

• Effective Sales floor Leadership in place and, if relevant, the mobile pedestal(s) utilised.

  0

  1

  2

  3

  4

• Next Steps

• Customer colleagues can articulate the EECC plan (Why, What, How, Who and Where) Speak to min 2 colleagues.

  0

  1

  2

  3

  4

• Next Steps

• EECC Tablets and the Pin Point tool is being used in ALL Post Pay customer journeys.

  0

  1

  2

  3

  4

• Next Steps

• Trade-ins are incorporated into cost of sale to promote accessories and services.

  0

  1

  2

  3

  4

• Next Steps

• Store colleagues can talk you though the Mystery Shop Programme and know their store's results.

  0

  1

  2

  3

  4

• Next Steps

• Colleague Demo handsets are being used, where appropriate in the Post Pay customer journey.

  0

  1

  2

  3

  4

• Next Steps

UPGRADES & 4G

• Colleagues are consistently checking if customers are ready for an upgrade as part of all customer Post Pay journeys.

  0

  1

  2

  3

  4

• Next Steps

• Colleagues (ask min 2) can explain why a customer should stay with their existing network (no credit check / keep their number / it's quicker / retain their network benefits).

  0

  1

  2

  3

  4

• Next Steps

• Colleagues (ask min 2) can explain why a customer should take a 4G tariff to get the best out of their handset even if there is currently no 4G coverage.

  0

  1

  2

  3

  4

• Next Steps

• The Upgrades Black Book was readily available and contains the current week's "Right Sell Documents."

  0

  1

  2

  3

  4

• Next Steps

• Colleague (ask min 2) can explain the Upgrade Price Promise.

  0

  1

  2

  3

  4

• Next Steps

STORE PRESENTATION

• Store has correct window posters / A-board and standee messaging in place (refer to Winning the Weekend document).

  0

  1

  2

  3

  4

• Next Steps

• Demo and Dummy handsets in place and if any missing evidence to support that this has been escalated.

  0

  1

  2

  3

  4

• Next Steps

• All POS reflects the brand execution.

  0

  1

  2

  3

  4

• Next Steps

• Weekly price changes for POS have been executed (review weekly price change checklist).

  0

  1

  2

  3

  4

• Next Steps

• Store is clear on escalation routines to resolve any outstanding issues with tablets / Pin Point which cannot be resolved via the Pin Point operations manual.

  0

  1

  2

  3

  4

• Next Steps

BACK OF HOUSE

• Customers' Trade-ins are consigned back to Wednesbury 3 times per week.

  0

  1

  2

  3

  4

• Next Steps

• Was the EECC Action Plan (How we're making it count) poster present and up to date?

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Next Steps

• Was the EECC Successes (The difference we're seeing) poster displayed and successes captured?

  Select 0 1 2 3 4 5

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

• Next Steps

• Was the Upgrade Poster visible for all colleagues?

  0

  1

  2

  3

  4

• Next Steps

• Are the charging stations for tablets and colleague handsets set up and working?

  0

  1

  2

  3

  4

• Next Steps

FINANCE

• Team are aware of, and are using, MicroStrategy on a daily bias and it forms part of the daily briefings (check with at least 2 colleagues).

  Select 0 1 2 3 4 5 6

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Next Steps

• Colleague targets in place and tracked

  Select 0 1 2 3 4 5 6 7 8

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8

• Next Steps

RAG SCORE

• Below 75

  76-89

  90-100