Convenience Vulnerability Healthcheck

Title Page

Shrinkage and Security

Front End

Checkouts are manned and the kiosk door is locked. If the door is faulty it should have been logged with M1. Ask to see the reference. If the reference can be provided score as N/A and make a note.
EAS gates are functional. Tesco colleagues (and guards) are responsive to activations.
Department Key Entry is reviewed and the store can provide evidence of this
Staff searches are being carried out to the correct standard and include locker/car searches and are carried out at varying times including weekends, early mornings and evenings.
Card only tills are switched off when not manned and outside of busy times
Self service checkouts are manned at key times
Security POS is displayed at self service checkouts
The person running shift can describe the void transaction process on self service checkouts and there is evidence of this being live in store

Items on the corporate tagging list are protected
Store specific problem lines are protected and colleagues can describe these lines
Security POS is displayed in all high value areas
The chewing gum unit is closed and secure

The backdoor is alarmed and the key is removed. If the key is left on top of the alarm box or on a hook nearby mark as non compliant.
High risk alcohol (spirits and champagne) are locked in a four sided cage and access is controlled
High value delivery is split from delivery and placed in the appropriate area
There is evidence of the store checking the RDR vs the UOD's delivered. Ask a colleague how they would do this. If the store is on paperless deliveries query how the store would identify a missing UOD

The smoke cloak is showing as ready and the green light is on. The key must be removed. If the key is in the smoke cloak mark as non compliant.
Where the store has a bodycamera allocated, the Shift Leader (and guard if in) can describe the correct process for utilising the equipment (only trained guards are authorised to wear the bodycamera however SL's should understand operation and how to store overnight)
The cash office door is locked at all times
All Shift Leaders and Guards have access to Incident Reporting and can describe how to utilise
The store key holder list is up to date
The CCTV Disclosure log book is being completed for every disclosure, all Shift Leaders and relevant colleagues with access to CCTV are named and authorised by the Store Manager in the front of the book. Those with access to the CCTV system can describe how they would manage a request for disclosure.
The change safe is locked and no cash is left outside of the safe. If the store is completing a change run or other routine that requires access mark as N/A
(SMART CASH ONLY) - Note acceptor keys are locked in the main safe and the G4S safe.
Scratchcards are locked away and not left out in the office or checkout area
All keys are controlled and there is evidence to support this

Coffee machine transfers are actioned daily
There are regular transfers to the colleague room and all items contained within the colleague room have proof of transfer or proof of purchase attached.
The shrink board is up to date with the latest microstrategy dashboard and there are next steps addressing issues identified and the output of the weekly review
The store has a simple and effective deep dive plan from the last MST that tackles root cause issues. It is store specific and does not contain generic next steps such as "tag products"
Milk is wasted as per the corporate process and not transferred out to supplier.
The store is compliant for news and mags goods in, returns and fixture scan routines, is claiming credit where required and can describe the escalation process for supplier issues
The store can describe the correct process for accepting greetings card deliveries and the "dummy TRN" process is live
ACAYG process is in place and the store can describe this.
Value of ACAYG on store report

Waste prints are dual signed, checked and filed for two weeks
There is a locked waste cage set up to the correct standard (as per the Zero guidance) in the chiller and both colleagues and the Shift Leader can describe the waste recording process.
Colleagues and the Shift Leader can describe the food surplus donation and colleague shop processes
There is no unrecorded waste in the bin or in bags
Value of unrecorded waste found in store

Colleagues can define shrink and describe three causes
Colleagues can describe the tagging price points in store
Shift Leaders can describe store performance and their contribution
Shift Leaders can describe the store action plan or deep dive plan
The security guard can describe the top loss lines in the store and demonstrates great guarding
Colleagues can describe elements of personal safety training (deter not detain)

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