Counters Manager1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

Our People

• Uniform clean, ironed and shirts tucked in

  Yes

  No

  N/A

• Name badges worn

  Yes

  No

  N/A

• Clean Polished shoes, jewellery as per guidelines

  Yes

  No

  N/A

• Staff visible on department giving great service. Staff observed "thanking" customers for waiting and being interactive

  Yes

  No

  N/A

• Counter staff wearing correct uniform

  Yes

  No

  N/A

Standards

• All products have a ticket displayed in good condition

  Yes

  No

  N/A

• Counters are clean with no spillages or dirt. (grills by olives, hot chicken fat, tops and bottoms for dust)

  Yes

  No

  N/A

• Counter and cabinet glass clean and free of sticky labels

  Yes

  No

  N/A

• Counters and back areas free from clutter

  Yes

  No

  N/A

• Pots and lids available for olives

  Yes

  No

  N/A

• Counters are set up to wgll principles (these should be displayed behind the counters to review)

  Yes

  No

  N/A

Warehouse Standards

• Chiller is date coded with critical cage in place

  Yes

  No

  N/A

• Stock is grouped with signage

  Yes

  No

  N/A

• No waste left unattended

  Yes

  No

  N/A

• Chillers swept, staff info up to date and chiller entrance clean

  Yes

  No

  N/A

Trade

• Counters news reviewed and promotions highlighted and displayed

  Yes

  No

  N/A

• Pocket planner signed off for department

  Yes

  No

  N/A

Safe and legal

• Safe and legal book completed to wgll with next steps and no gaps

  Yes

  No

  N/A

• Temperature book completed correctly

  Yes

  No

  N/A

KPIs

• Waste delivered to budget

  Yes

  No

  N/A

• Counter Out of code is delivered to 8%

  Yes

  No

  N/A

• Fish and meat Out of code is delivered to 8%

  Yes

  No

  N/A

• Production planner followed on hot chicken and signed off

  Yes

  No

  N/A

• Shrink delivered to budget

  Yes

  No

  N/A

• Stock record errors delivered to 15% or below

  Yes

  No

  N/A

• Mismatch folder is signed off for week and is to green standard

  Yes

  No

  N/A

• Absence is below 3%

  Yes

  No

  N/A

• Team 5 green

  Yes

  No

  N/A

• Delivered allowed overtime without any overspend

  Yes

  No

  N/A

• Staff searches completed

  Yes

  No

  N/A

• Dotcom is 98%, reports have been reviewed and pre pick is in place

  Yes

  No

  N/A

Quality

• Wibi checks completed and No poor quality product on sale

  Yes

  No

  N/A

Range

• Local choice is below 5%

  Yes

  No

  N/A

• Able to describe the choices made for customers

  Yes

  No

  N/A

• Department is full

  Yes

  No

  N/A

• Able to describe the days gaps and reasons from gapscan

  Yes

  No

  N/A

Result Page

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