CPW - Linked Store Healthcheck

• Store Name

• Store Number

• Surveyed By

• Conducted on

  Date
• Store Address
  Address

Local Area

• What are your closest mobile phone competitor stores? Please select all that apply.

  Select EE Vodafone O2 Three iSmash Other

  • EE
  • Vodafone
  • O2
  • Three
  • iSmash
  • Other

• Any others, please detail.

External

• Please take an overview shot of the Shopfront.

  Media

• Please take photos of All the External CPW branded signage (Including Retail park totems)

  Media

• What is the Logo type?

  The Carphone Warehouse

  Carphone Warehouse

  3in1 / SWAS

• Is the external CPW signage illuminated or not?

  Internally Illuminated

  Externally Illuminated

  Not Illuminated

• What Condition is the signage in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the signage? Does the illumination work etc.

• Please supply photos of any areas of concern relating to the signage.

  Media

• Does the store have an external Bus Stop?

  Yes

  No

  N/A

• If yes, Please take a picture of the Ext Bus Stop Sign

  Media

• Does the store have an A board

  Yes

  No

  N/A

• If yes, please take a photo of the A board

  Media

• Does the store have Windows Posters or Digital Window Screens?

  Window Poster

  Digital Window Poster

  Digital Window Screen

• Please take a picture of all Window Posters or Window Digital Screens

  Media

• If the store has screens, are the screens working?

  Yes

  No

  N/A

• If the store has screens, is the content up to date?<br>

  Yes

  No

  N/A

• What is the Quality of the External Decoration?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the Quality of the External Decoration

• Please supply photos of any areas of concern relating to External Decoration

  Media

Internal/Shopfloor Items

• What type of store is it?

  Select Traditional Traditional Plus Wireless Digital World Evo SWAS

  • Traditional
  • Traditional Plus
  • Wireless
  • Digital World
  • Evo
  • SWAS

• Please take pictures of each bay (starting from the left and working right) on the shopfloor.

  Media

• Please take pictures of each Mid-floor fixture

  Media

• How many marketplace baskets are on the shopfloor?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Please take a overview picture of the shopfloor lighting / ceiling

  Media

• What is the quality of the lighting?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the shopfloor lighting, i.e. number of light fittings not working, etc?

• Please supply photos of any areas of concern with regards to lighting

  Media

• What is the condition of the ceiling?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of the ceiling. i.e. damaged tiles, water marks etc.

• Please supply photos of any areas of concern with regards to ceiling

  Media

• Please take an overview picture of the flooring

  Media

• What type of flooring is it?

  Wooden

  Tiled

  Carpet

• What is the condition of the flooring?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of the flooring. i.e. ripped carpet , trip hazards, stained tiles.

• Please supply photos of any areas of concern with regards to the flooring

  Media

Merchandising

• Are all POS / Graphics in place and in good condition?

  Yes

  No

  N/A

• If No, Please add photos of any damaged POS

  Media

• Please give details of affected items and list next steps required. i.e. store to order POS

• Are there any missing/damaged acrylics?

  Yes

  No

  N/A

• If Yes, Please add photos of any missing/damaged acrylics

  Media

• Please give details of affected items and list next steps.

• Are all the displays fully merchandised?

  Yes

  No

  N/A

• Please detail any missing handsets etc. and next steps required

• Are all demos working and up to date?

  Yes

  No

  N/A

• Please detail any demos not working or out of date and next steps required.

Suppliers

• Please confirm which Supplier branded fixtures the store has. Select all that apply.

  Select Apple iPhone Apple iPad Apple Watch Alcatel Asus EE Google Huawei LG Moto Nokia Samsung ZTE Other

  • Apple iPhone
  • Apple iPad
  • Apple Watch
  • Alcatel
  • Asus
  • EE
  • Google
  • Huawei
  • LG
  • Moto
  • Nokia
  • Samsung
  • ZTE
  • Other

• If Other, Please detail

• Please confirm which CPW branded space the store has. Select all that apply.

  Select CPW Multiplay MVNO - ID New Tech SIMO / SIM Free Other

  • CPW Multiplay
  • MVNO - ID
  • New Tech
  • SIMO / SIM Free
  • Other

• If Other, please detail

Standalone Stores Service Areas ONLY

• If your store is a standalone store please complete this section, If a SWAS store please move to next section.

• Please take an overview photo of the service areas.

  Media

• What type of customer service area does your store have?

  Team Knowhow - Desk

  Team Knowhow - Tech Hub

  Team Knowhow - Window Vinyl Only

• What condition is your service desk in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with your service desks

• Please supply any photos of areas of concern on the service desk

  Media

• What condition are your Consultation desks in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues your consultation desks

• Please supply any photos of areas of concern on the service desk

  Media

• How many tills on the shopfloor?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many Signature Pads does the store have?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many PinPoints does the store have?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Are there any I.T. issues in store?

  Yes

  No

• If Yes please detail below and next steps?

SWAS Stores Service Areas ONLY

• What condition are your Till Pods in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of your Till Pods

• Please supply any photos of areas of concern on the till pod

  Media

• How many tills on the shopfloor?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many Signature Pads does the store have?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many PinPoints does the store have?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Are there any I.T. issues in store?

  Yes

  No

• If Yes please detail below and next steps?

Standalone Store BOH - Colleague Areas/ Offices

• If your store is a standalone store please complete this section, If a SWAS store please move to next section.

• Please take a pictures of the Back of house offices (Internals)

  Media

• How many tills back of house?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Please take a picture of the staff amenities area

  Media

• How many stock cabinets does the store have ?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Are there any issues with the cash safes, stock cabinets etc?

  Yes

  No

• If Yes, please detail here.

• Please supply any photos of areas of concern of the safe, stock cabinets etc

  Media

• What is the Quality of the decorations generally BOH, Offices, Corridors.etc

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of general BOH decorations

• Please supply any photos of areas of concern of the BOH decorations

  Media

• What is the Quality of the Decorations in the Colleague rooms?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of the decorations in the Colleague rooms

• What is the Quality of the Flooring BOH?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please note any issues with the quality of the Flooring

• Please supply any photos of areas of concern of colleague rooms and flooring

  Media

• Are there any surplus fixtures, stationery, totes etc

  Yes

  No

  N/A

• If yes, Please detail.

SWAS Stores BOH - Colleague Areas/ Offices

• How many tills back of house?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many CPW stock cabinets does the store have ?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Are there any issues with the cash safes, stock cabinets etc?

  Yes

  No

• If Yes, please detail here.

• Please supply any photos of areas of concern of the safe, stock cabinets etc

  Media

Outstanding Maintenance issues

• Please supply details of all outstanding maintenance issues with job numbers where applicable. If none please enter "None" in the box below.

Store Feedback

• Please capture any feedback from the store team.

• Is the store expecting any additional colleagues from the closing store ?

  Yes

  No

  N/A

• If yes, How many extra collagues?

  Select 0 1 2 3 4 5 6 7 8 9 10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• If yes what is the impact of these extra colleagues on the existing store and what additional items would be required?

• If the store doesn't have an external bus stop sign does the store need one to improve visibility to customers?

  Yes

  No

  N/A

• If yes, please add any supporting comments

• If the store doesn't have an A Board, Does it need one ?<br>

  Yes

  No

  N/A

• If yes, please add any supporting comments

• Does the store need any additional marketplace baskets are on the shopfloor?

  Yes

  No

• If yes, how many and why?

• Please capture any other feedback or comments