Customer Home Plan - Sewer Maintenance Works

• Address

• 

• Working with property owners and tenants.
  Western Water needs to carry out work on its assets located on your property. This Home Plan seeks to explain the extent of this work, the predicted impacts of the work and our commitment to restore the affected area on your property when the work is finished. Our delivery contractor, Interflow, will discuss these details with you.

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Customer Details

• Property Address
  Address

• Contact Date

  Date

• Customer Present

  Yes

  No

  N/A

• Customer Name

• Phone Number

• Email

• Best Contact Method

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• Sewer Maintenance Works
  Western Water’s contractor, Interflow Pty Ltd, is undertaking essential sewer maintenance works in your area. As part of this work, they will check and repair the sewer on your property.
  
  Why are these works being undertaken?
  A Western Water inspection of the sewer main in your neighbourhood found it to be in poor condition. As such, the sewer will be rehabilitated via a method known as ‘re-lining’.
  Sewer re-lining is an efficient and economical way to replace pipes. Unlike traditional ‘trench and lay’ construction, re-lining is a trenchless technology, involving the use of a flexible tube that is inserted into the existing sewer pipe. It can extend the life of the sewer line by up to 50 years.
  Re-lining is most commonly used to rehabilitate sewers with tree root intrusion and for cracks and holes.
  
  What is involved in sewer re-lining?
  To re-line a sewer pipe, manhole access is required. Western Water’s contractor, Interflow Pty Ltd, will access it using either a truck or mini digger. Unless specified, there is no site excavation.

Work Areas

• Work will involve

  Select Cleaning Lining Sealing Plugging

  • Cleaning
  • Lining
  • Sealing
  • Plugging

• Photo of Cleaning Work

  

• Photo of Lining Work

  

• Photo of Sealing Work

  

• Excavation
  Re-lining utilises trenchless technology, so there is no site excavation. However, should excavation be required, Western Water will contact you directly to discuss the type of work to be undertaken.

At the completion of works

• Interflow will restore your property as close as practicable to its original condition. You can contact the Interflow team afterwards should you have any issues with restoration.

Engagement

• Interflow staff will be in contact to discuss the works prior to their commencement. They will talk you through the works, what’s involved, and provide an indicative timeframe, including start and finish dates.
  
  Interflow will speak to you to
  • determine who may be home, including children
  • verify the location of the manhole
  • ensure site access can be achieved (this may include obtaining keys to side gates)
  • determine if pets are present (if so, they will need to be restrained or kept indoors)
  • ensure the health and safety of its workers can be achieved
  • determine if traffic management is required.
  

These are your Interflow contacts

• Project Manager - Luke Chadderton
  Phone 0408 863 946

• Community Relations Representative - Venita Fisher
  Phone - (03) 5442 4144

Impacts

• • Impacts will be kept to a minimum.
  • If you are at home during the works, you may notice a slight increase in odour, which is normal and only temporary.
  • There may also be some noise as workers will be operating machinery, including high pressure cleaning hoses and mechanical lining trucks.

Property Information

• Are any of the following impacted by our works?

  Select Driveway Equipment or rubbish to be moved Fences Garden Beds / Landscaping Garden Sheds Locked Gates Paving Retaining Walls Significant Trees / Plants Swimming Pool

  • Driveway
  • Equipment or rubbish to be moved
  • Fences
  • Garden Beds / Landscaping
  • Garden Sheds
  • Locked Gates
  • Paving
  • Retaining Walls
  • Significant Trees / Plants
  • Swimming Pool

• Driveway Notes

• Equipment or Rubbish to be moved - Notes

• Fence Notes

• Garden Beds / Landscaping

• Garden Sheds - Notes

• Locked Gates - Notes

• Paving - Notes

• Retaining walls - Notes

• Significant trees / plants - Notes

• Swimming Pool - Notes

• Property Information Pictures

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Health and Safety Issues

• Are any of the following Health and Safety issues present?

  Select Children on premises Health / safety issues Known Buried Services Overhead telephone lines / internet cable etc. Pets on premises Snakes, Bull ants and ticks Yard and/or garden in need of maintenance Other

  • Children on premises
  • Health / safety issues
  • Known Buried Services
  • Overhead telephone lines / internet cable etc.
  • Pets on premises
  • Snakes, Bull ants and ticks
  • Yard and/or garden in need of maintenance
  • Other

• Children on premises - Notes

• Health and safety issues - Notes

• Known buried services - Notes

• Overhead telephone lines / internet cables etc. - Notes

• Pets on premises - Notes

• Snakes, Bull ants and Ticks - Notes

• Yard and/or garden in need of maintenance - Notes

• Other - Notes

Accessing the property

• Timing Considerations

• Work will commence on

  Date

• The resident has given permission for Western Water's contractor, Interflow Pty Ltd, to access the property to perform the work

  Yes

  No

  N/A

• The work area will be returned as close as practicable to its pre-existing condition<br>

  Yes

  No

  N/A

• Are renovations currently underway on the property?

  Yes

  No

  N/A

• Formal notice of entry issued?

  Yes

  No

  N/A

• Date issued

  Date

Signatures

• The details of the work to be done on my property, along with the associated impacts and proposed restoration have been explained to my satisfaction.

• Customer Signature

  Sign

• Community Relation Officer Signature

  Sign

• © Interflow Pty Ltd