Sewer Work Home Plan

• Address

• 

• Working with property owners and tenants.
  Queensland Urban Utilities needs to carry out work on its assets located on your property. This Home Plan seeks to explain the extent of this work, the predicted impacts of the work and our commitment to restore the affected area on your property when the work is finished. The project team will discuss these details with you

Customer Details

• Property Address
  Address

• Contact Date

  Date

• Customer Present

  Yes

  No

  N/A

• Customer Name

• Phone Number

• Email

• Best Contact Method

Project Team

• Project Manager - Sam Pickett
  Phone - 0417 688 765
  Email - spickett@interflow.com.au

• Community Relations Officer - Jeremy Dyson
  Phone - 0421 146 353
  Email - jdyson@interflow.com.au

About Interflow

Work Involved and Impacts

• Work will include

  Select Cleaning Lining Sealing Plugging

  • Cleaning
  • Lining
  • Sealing
  • Plugging

• Cleaning
  To prepare the sewer for relining, we first clean the sewer pipe using high pressure water jetting. Our crew will park their truck as close to the sewer maintenance hole as possible. If they cannot get close enough to the maintenance hole with the truck, they may use a repurposed mini-digger to access the maintenance hole. This min-digger is designed to fit through side gates and access the sewer maintenance hole where truck access is restricted. Our crew will insert a type of hose down the maintenance hole and into the sewer pipe. The hose will be pushed through the pipe and flush away anything that is obstructing the pipe. They will then put a CCTV camera through the sewer pipe to ensure it has been cleaned properly.
  Cleaning usually takes one full day.
  
  **Due to the use of high pressure water there is a low possibility that water will travel back up the house connection and cause toilets to spurt water. It is recommended that all toilet seats be placed down and if possible a small weight placed on top.
  

• Lining
  Once the sewer pipe is clean, our crew will install the liner, usually on a separate day. Relining takes place between two maintenance holes. Our crew will park their vehicles as close to the maintenance holes as access will allow. Much of the equipment can be carried by hand, however they may need to use the re-purposed mini digger to access the maintenance holes if necessary. The relining process can take between four and 10 hours.
  

• Sealing
  Once the sewer pipe has been relined, the crew will attend at another time, for around two hours, to seal the pipe making it water tight and prevent tree root infiltration.
  As with inspection and relining stages, vehicle access will be required to the maintenance hole.
  
  The sewer is then reopened and returned to full service for another 50 years.
  

• 
  Plugging
  
  To complete our lining works we need to control the flows in the sewer network. We do this by placing an inflatable plug inside the sewer that is dragged into place and tethered by a winch cable. Once this plug is inflated the sewer will stop flowing downstream and start to back up upstream. Our crews will then visually monitor the flows and release the plug once they reach a certain height.

• Property Impacts

Property Information

• Are any of the following impacted by our works?

  Select Driveway Equipment or rubbish to be moved Fences Garden Beds / Landscaping Garden Sheds Locked Gates Paving Retaining Walls Significant Trees / Plants Swimming Pool

  • Driveway
  • Equipment or rubbish to be moved
  • Fences
  • Garden Beds / Landscaping
  • Garden Sheds
  • Locked Gates
  • Paving
  • Retaining Walls
  • Significant Trees / Plants
  • Swimming Pool

• Driveway Notes

• Equipment or Rubbish to be moved - Notes

• Fence Notes

• Garden Beds / Landscaping

• Garden Sheds - Notes

• Locked Gates - Notes

• Paving - Notes

• Retaining walls - Notes

• Significant trees / plants - Notes

• Swimming Pool - Notes

• Property Information Pictures

  Media

Health and Safety Issues

• Are any of the following Health and Safety issues present?

  Select Children on premises Health / safety issues Known Buried Services Overhead telephone lines / internet cable etc. Pets on premises Snakes, Bull ants and ticks Yard and/or garden in need of maintenance Other

  • Children on premises
  • Health / safety issues
  • Known Buried Services
  • Overhead telephone lines / internet cable etc.
  • Pets on premises
  • Snakes, Bull ants and ticks
  • Yard and/or garden in need of maintenance
  • Other

• Children on premises - Notes

• Health and safety issues - Notes

• Known buried services - Notes

• Overhead telephone lines / internet cables etc. - Notes

• Pets on premises - Notes

• Snakes, Bull ants and Ticks - Notes

• Yard and/or garden in need of maintenance - Notes

• Other - Notes

Accessing the property

• Timing Considerations

• Work will commence on

  Date

• The resident has given permission for Queensland Urban Utilities’ contractor to access the property to perform the work

  Yes

  No

  N/A

• The work area will be returned as close as practicable to its pre-existing condition<br>

  Yes

  No

  N/A

• Are renovations currently underway on the property?

  Yes

  No

  N/A

• Formal notice of entry issued?

  Yes

  No

  N/A

• Date issued

  Date

Signatures

• The details of the work to be done on my property, along with the associated impacts and proposed restoration have been explained to my satisfaction.

• Customer Signature

  Sign

• Community Relation Officer Signature

  Sign

• © Queensland Urban Utilities
  
  Queensland Urban Utilities means the Central SEQ Distributor-Retailer Authority (trading as Queensland Urban Utilities) ABN 86 673 835 011