Customer Satisfaction Survey

TW Group (South Wales) Ltd

• Your feedback is important to us and we want to hear what you think in order for us to keep improving the services we provide to residents. Please help us completing this form.

How to complete this questionnaire

• This questionnaire should be completed by you, a relative or friend on your behalf. Please read the instructions carefully before answering each question. All information that you provide will be treated in confidence.

• Property address

• Customer name

• Conducted on

  Date

• What type of works was completed at your property?

  Scheduled Repairs

  Maintenance

  Emergency Repairs

  Other (please specify below)

• How satisfied are you with the standard of the works?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• How satisfied are you with the amount of contacts and information you received prior to and during the works?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• How satisfied are you with the attitude and politeness of our staff?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• While the works were in progress how satisfied were you with the cleanliness and tidiness or our operatives and the way they left the site at the end of each day?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• Did we keep to appointments that were made with you?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• How flexible did you find us in accommodating your working or personal commitments when making appointments with you

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• How satisfied are you with the overall level of service we provided?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• Please include any further comments you would like to make about the works carried out

You only need to complete this part of the satisfaction survey if you made a complaint.

• If you have made a complaint, how satisfied were you with the way and the timeliness in which we dealt with it?

  Select Very satisfied Fairly Satisfied Neither Satisfied nor Dissatisfied FairlyDissatisfied Very Dissatisfied

  • Very satisfied
  • Fairly Satisfied
  • Neither Satisfied nor Dissatisfied
  • FairlyDissatisfied
  • Very Dissatisfied

• Please let us know which area of the service your complaint was about

• Thank you for helping us to improve our service.

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• Signature

  Sign

• Date

  Date