Title Page

How we are doing

  • Your feedback is important to us and we want to hear what you think in order for us to keep improving the services we provide to residents. Please help us completing this form.

How to complete this questionnaire

  • This questionnaire should be completed by you, a relative or friend on your behalf. Please read the instructions carefully before answering each question. All information that you provide will be treated in confidence.

  • Site address

  • Customer name

  • Conducted on

  • Location

Survey Questionaire

  • How satisfied are you with the standard of the works?

  • How satisfied are you with the amount of contacts and information you received prior to and during the works?

  • How satisfied are you with the politeness and helpfulness of our staff?

  • While the works were in progress how satisfied were you with the cleanliness and tidiness or our operatives and the way they left the site at the end of each day?

  • Did we keep to appointments that were made with you?

  • How flexible did you find us in accommodating your working or personal commitments when making appointments with you

  • How satisfied are you with the overall level of service we provided?

  • Please include any further comments you would like to make about the works carried out

You only need to complete this part of the satisfaction survey if you made a complaint.

  • If you have made a complaint, how satisfied were you with the way and the timeliness in which we dealt with it?

  • Please let us know which area of the service your complaint was about

  • Thank you for helping us to improve our service.


  • Signature

  • Date

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.