Customer Satisfaction Survey

General Information:

  • Completion Date:

  • Client's Name:

  • Address:

  • Phone:

We appreciate your business. Your total satisfaction is our goal - not only with the final results, but with the process as well. In order to assess our effectiveness, we would greatly appreciate it if you would take a few moments to give us your comments and suggestions.

Crew:

  • 1.

  • 2.

  • 3.

  • 4.

  • 5.

A - Exceeded Expectations B - Met Expectations C - Below Expectations

  • Promptness:

  • Neatness/Cleanliness:

  • Finished On Time:

  • Well Mannered:

  • Clean Uniforms:

  • Overall Quality:

  • Overall Value:

Questions:

  • How likely are you to recommend our products and services to a friend or colleague? (1-Never, 10-Definitely)

  • Were you informed as the work progressed?

  • Were you given a Closing Packet by the Crew Leader to review the job with him upon completion?

  • Was the crew responsive to any special concerns?

  • Please explain:

  • If you do future projects with us, would you like the same crew?

  • My we present your comments to our future customers?

  • May we use you as a reference?

  • Why did you choose Allbright Painting rather than another company?

  • What other companies did you receive quotes from?

  • What were some things your were particularly pleased with and what might we improve upon?

  • Additional comments you would like to share with us:

  • Customer Signature

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