Customer Satisfaction Survey

• Document No.

Customer Satisfaction Survey

General Information:

• Completion Date:

• Client's Name:

• Address:

• Phone:

We appreciate your business. Your total satisfaction is our goal - not only with the final results, but with the process as well. In order to assess our effectiveness, we would greatly appreciate it if you would take a few moments to give us your comments and suggestions.

Crew:

• 1.

• 2.

• 3.

• 4.

• 5.

A - Exceeded Expectations B - Met Expectations C - Below Expectations

• Promptness:

  A

  B

  C

• Neatness/Cleanliness:

  A

  B

  C

• Finished On Time:

  A

  B

  C

• Well Mannered:

  A

  B

  C

• Clean Uniforms:

  A

  B

  C

• Overall Quality:

  A

  B

  C

• Overall Value:

  A

  B

  C

Questions:

• How likely are you to recommend our products and services to a friend or colleague? (1-Never, 10-Definitely)

• Were you informed as the work progressed?

  Yes

  No

  N/A

• Were you given a Closing Packet by the Crew Leader to review the job with him upon completion?

  Yes

  No

  N/A

• Was the crew responsive to any special concerns?

  Yes

  No

  N/A

• Please explain:

• If you do future projects with us, would you like the same crew?

  Yes

  No

  N/A

• My we present your comments to our future customers?

  Yes

  No

  N/A

• May we use you as a reference?

  Yes

  No

• Why did you choose Allbright Painting rather than another company?

• What other companies did you receive quotes from?

• What were some things your were particularly pleased with and what might we improve upon?

• Additional comments you would like to share with us:

• Customer Signature

  Sign