Customer service satisfaction survey

• Audit Title

• Conducted on

  Date

• Store ID

  Select Sheldingdean South Street Worthing Ham Road Worthing Tarring Road Worthing Goring Road Worthing Steyning High Street Petrol Durrington Petworth South Street Partridge Green Ashington Lingfield Petrol Horsham Plaza Parade Sompting Broadwater Worthing Hurstpierpoint Ashington Cowfold Cricketers Parade Manor Parade Field Place

  • Sheldingdean
  • South Street Worthing
  • Ham Road Worthing
  • Tarring Road Worthing
  • Goring Road Worthing
  • Steyning High Street
  • Petrol Durrington
  • Petworth
  • South Street
  • Partridge Green
  • Ashington
  • Lingfield
  • Petrol Horsham
  • Plaza Parade
  • Sompting
  • Broadwater Worthing
  • Hurstpierpoint
  • Ashington
  • Cowfold
  • Cricketers Parade
  • Manor Parade
  • Field Place

• Template created by Diana Tumova (TCW Field Place)

DEMOGRAPHICS AND INFORMATION

• Age group

  up to 20

  20 to 29

  30 to 49

  50 to 64

  65 and above

• Shopping pattern

  Every day

  Three times a week

  Once week

  Twice a month

  One off

• Household type

  single household

  1&1

  Family

  Other

GOOD FOOD, FAIR PRICE

• Quality of fresh food and vegetables

• Quality of fresh bakery products

• Quality of fresh meet, fish and poultry

• Improvement suggestions:

EAGERLY EFFICIENT SERVICE

• Friendly and helpful staff

• Service at the checkout was was quick and easy

• Service at the checkout was was quick and easy

• Improvement suggestions:

EASY TO SHOP WITH

• Extremely clean and tidy

• Products easily available

• Service at the checkout was was quick and easy

• Improvement suggestions:

SUMMARY

• Queuing time was acceptable

• Staff proactivity in minimising queue time

• Well laid out and products accessible

• Deals and special offers were visible and clear

• Overal value for money

• Improvement suggestions:

• OVERAL CUSTOMER SATISFACTION OVER PAST TWO WEEKS?

• Name (or initials) contact if expected follow up