Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Health and Safety
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Adequate order and clean conditions exist at the unit.
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No evidence of pests or insects
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Please take a photo of pest control certificate
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Control samples are taken for each service provided
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All staff members have appropriate personal protective equipment (PPE) and are in good condition
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Please select safety equipment you have observed
- Anti-cut gloves
- Safety shoes
- Hairnets / Hats
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Halal and other licenses / certificates are up to date and displayed as required.
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Please take a photo of the Halal and other relevant certificates
MAP1
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There is a signed contract / statement of work in place
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Validate that the contract is current
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Please enter the unit's current accrued income balance
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Is the balance reasonable?
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Please document an action plan
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Functions / extra services are adequately supported and invoiced
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Client satisfaction meetings are held.
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Please review last meeting pack / meeting minutes.
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Customer satisfaction is measured
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Please review latest survey results
MAP2
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Through observation of the cash tills, please check the following:
- Users have their own log-in ID
- Drawer remains closed between transactions
- Cashiers have been trained
- Voids / cancellations are done by supervisor
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Cash is double-counted and correctly recorded at the end of the shift
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Safes are secured (bolted to the floor, with keys/locks, etc)
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Please take a picture of the safe
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Please count the cash in the safe and note the balance
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Does balance agree with records maintained by Finance?
MAP3
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Stock is properly secured (access to storerooms are restricted, monitored; high value items segregated).
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Take a picture of security issues
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Stock issues / movement are documented on a movement sheet
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Stock counts are performed timely (at least monthly).
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Stock counts are reviewed, approved and count sheets retained.
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Select 5 products from stock list and count items in storage. Document any exceptions.
MAP4
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Shift plan is published and displayed at the unit
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Number of unit employees agrees with Payroll
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Employee time sheets are signed and submitted timely.
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Fixed assets are in good conditions
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Select 3 assets and validate these were correctly captured on the asset list
People MAP
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Speak-up and 5 Golden Rules are displayed at the unit
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Employee training records are maintained.
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Employees do not have long-outstanding vacation days
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Signature of Area Manager
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Signature of Unit Manager
